Like mentioned in over reviews, you are better off buying hotel.com, Airbnb vouchers. The process to book a 2 nights stay is complicated, the map isn't very practical to make a selection, some of the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Bought a voucher for my sons 40th birthday - he booked a weekend away with his wife only to find the day before they go, there is no booking found! Spoke to Maya at Activity Superstore and she couldn... See more
Company replied
My daughter bought an experience for me for my birthday. I booked the day before the voucher expiry but the actual drive wasn't until after this date. I turned up at the venue only to be turned away... See more
Company replied
Difficulties handled well. Dylan was great after having some problems and not being able to access a suitable afternoon tea location as the neareast withdrew, alternatives were very far , restrictuve... See more
Company replied
Company details
Written by the company
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Contact info
High Street, CB10 1AR, United Kingdom
- www.activitysuperstore.com
3.1
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Voucher. Problem
Had a small problem with a Voucher.
Contacted Activity Superstore and communicated with Dylan an adviser.
Within minutes Dylan had sorted the problem in a courteous manner & all systems go.
28 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 Star review ⭐️⭐️⭐️⭐️⭐️
It is great to hear that Dylan was able to quickly assist you with your voucher, he will be thrilled to hear that you were happy with his service.
Sapphire
The Activity Superstore Team
The process is longer than booking…
The process is longer than booking direct but this was handled as quickly as possible. We got the dates and accommodation we chose.
28 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback.
It is great to hear that our customer service team were able to quickly assist you with getting booked in.
We hope you have a lovely experience 😊
Sapphire
The Activity Superstore team
Booked a ski lesson
Booked a ski lesson. Although after perchance it stated there was a 4 week lead that wasn't advertised, spoke to Dylan and he sorted the date I wanted within a few hours of my call. Excellent customer service,
27 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback—we’re always looking for ways to improve our customer journey.
We’re really pleased to hear that Dylan was able to step in and quickly arrange your preferred date.
We hope you have a fantastic time at your ski lesson!
Sapphire
The Activity Superstore Team
Great time in London.
Big problems with OMG Hotels but when Activity Superstore took over we were very pleased with outcome. The Devil Wears Prada - great show, even my 82 year old husband loved it and he had no idea what to expect. The hotel was great, lovely room, lovely breakfast.
Many thanks to Lauren Espindola for all her help.
20 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5-star review!
We’re delighted to hear that Lauren was able to help resolve the issues you previously experienced and successfully get you booked onto one of our in-house packages.
It’s wonderful to know that you enjoyed both your show and your hotel stay—we really appreciate you taking the time to share your feedback.
Sapphire
The Activity Superstore Team
Dylan in customer services was…
Dylan in customer services was excellent, great work !
27 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your review! ⭐️
We will be sure to pass your lovely feedback on to Dylan - he’ll be really pleased to know his service made such a positive impression.
Sapphire
The Activity Superstore Team
dylan was very helpful and kind
24 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your 5 star review!
Dylan will be so pleased to hear that you were happy with his service ⭐️
Sapphire
The Activity Superstore Team
Never Again…
I received the voucher as a gift and have been trying to book a car tester day at Oulton Park. Following the instructions I have tried many times and also phoned on two occasions but the comapany said they did not handle activity superstore vouchers. I have emailed Activity Superstore twice with no response. Wouldn't deal with this company again.
22 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your feedback. We’re sorry to hear about the difficulties you’ve experienced when trying to book.
We’ve looked into this for you and can confirm that our customer service team responded to your email on 17th April and again this morning. It’s possible that our replies may have been filtered into your junk or spam folder, so we kindly ask that you check there.
Our team also attempted to contact you by phone earlier today. Please do get back in touch at your convenience, and we’ll be more than happy to assist you in getting your experience booked.
Sapphire
The Activity Superstore Team
Extremely helpful went above and beyond…
Extremely helpful went above and beyond to help me
17 April 2026
Unprompted review
Reply from Activity Superstore
Thank you so much for your kind words! It really means a lot to hear that you found the help valuable. We’re glad we could make a positive difference for you.
Yasmin
The Activity Superstore Team
The booking process had an unsafe link…
The booking process had an unsafe link that neither google or Bing would open. the booking process is a complete faff and without the help of Dylan Tembe, Customer Support Advisor, i would have thrown the package in the bin and put it down to a bad company, the stars are for Dylan not the company .
16 April 2026
Unprompted review
Reply from Activity Superstore
We’re really sorry to hear about the issues you experienced with the booking process, particularly the concerns around the link.
Following your feedback, we’ve had the link reviewed and updated by our IT team to ensure it’s working correctly.
We’re glad Dylan was able to support you through the process, and we’ll be sure to pass on your kind words to him.
Yasmin
The Activity Superstore Team
Frustrating
Really poor website and customer service. Was bought a track day for Xmas which has turned out to be a bit of a nightmare trying to organise. My advice would be to go straight to the event provider / race track. Activity Superstore seems to be an unnecessary middleman/ broker. The product was also not as described when I contacted the even provider. Hidden fees for ‘premium’ cars, additional charges (higher than advertised) for weekend dates, and generally a different track day than what is described in the advert. I feel it’s all very misleading.
11 April 2026
Unprompted review
Reply from Activity Superstore
We’re really sorry to hear about your experience .We understand how frustrating it must have been trying to organise your track day, especially as it was a gift. We aim to make the booking process as smooth as possible, so we’re disappointed to hear we fell short on this occasion.
We’d really like the opportunity to help turn this around for you, please get in touch with our customer service team so we can assist further.
Yasmin
The Activity Superstore Team
I had to re-arrange a trip booked for the Sunborn Hotel, London.
I had to re-arrange a trip booked for my husband’s 60th Birthday because I had broken my knee and this company made the whole process so easy and straightforward. A big shout out to Rosie Martin for her fantastic customer service, she was so helpful.
14 April 2026
Unprompted review
Reply from Activity Superstore
Thank you for your lovely review. We’re sorry to hear about your injury and hope you’re recovering well.
We’re so pleased we could make rearranging your husband’s special trip easy, and Rosie will be delighted to hear your kind words.
Yasmin
The Activity Superstore Team
Avoid – Unhelpful Customer Service and No Flexibility
I’m very disappointed with my experience with this company.
I purchased a voucher in good faith, but was later told it had expired and could no longer be used. While the company points to their Terms & Conditions, the validity period was not made sufficiently clear or prominent at the time of purchase. As a result, I was left with a completely unusable product and no meaningful resolution.
What’s particularly frustrating is the lack of flexibility. Many other companies in this space are willing to extend validity periods or offer partial credit as a goodwill gesture. Here, I was told nothing could be done no extension, no refund and instead offered a 10% discount on a new purchase, which feels inadequate given the situation.
Customer service responses were polite but ultimately dismissive, relying heavily on policy rather than addressing the fairness of the situation. It gives the impression that once they have your money, there is very little support if something goes wrong.
Based on this experience, I would advise others to be extremely cautious and to carefully check all terms before purchasing. Unfortunately, I would not choose to use this company again.
I didn’t ask for a reply here. It’s interesting how quick you are to respond to reviews, yet my emails were ignored or handled poorly.
This just reinforces my point, you seem far more concerned about protecting your image and keeping the money than actually helping your customers.
Your response hasn’t changed anything.
13 April 2026
Unprompted review
Reply from Activity Superstore
As outlined in our Terms & Conditions, all vouchers are issued with a clearly defined validity period. In this case, the voucher had expired prior to your attempt to redeem it, which meant it was no longer eligible for use. Our Customer Service team reviewed your query carefully and provided guidance in line with these terms.
We do understand that this is frustrating, and while we always aim to support our customers where possible, we’re not able to extend or reinstate vouchers once they have expired. The goodwill discount offered was intended as a gesture to help you make a future booking, although we appreciate it may not have met your expectations.
Thank you again for your feedback, which has been noted and shared internally.
Yasmin
The Activity Superstore Team
The afternoon tea at revolution…
The afternoon tea at revolution Liverpool was excellent. It was from the boots gift days out voucher. I called and emailed to book in. The staff were helpful and friendly. Would go again
13 March 2026
Unprompted review
Reply from Activity Superstore
We’re so pleased to hear you had an excellent afternoon tea at Revolution Liverpool and that everything went smoothly using your voucher. We really appreciate you taking the time to share your experience!
Yasmin
The Activity Superstore Team
Start to Finish a great experience
Start to Finish a great experience. Easy to use website, with help on hand if needed. Enjoyed reviewing different venues to get a different experience.
Venue very welcoming. Accomodation clean and comfortable and relaxing atmosphere.
16 December 2025
Unprompted review
Reply from Activity Superstore
We’re delighted to hear you had a great experience from start to finish. It’s wonderful to know you found the website easy to use and enjoyed exploring the different venues to find something unique.
Yasmin
The Activity Superstore Team
Great venue in Cambridge for champagne…
Great venue in Cambridge for champagne afternoon tea. Lovely staff- very helpful!
10 March 2026
Unprompted review
Reply from Activity Superstore
We’re so pleased to hear you enjoyed your champagne afternoon tea in Cambridge and that the staff made such a positive impression with their helpful service.
We really appreciate you taking the time to share your experience, and we hope to welcome you again for another special treat soon!
Yasmin
The Activity Superstore Team
Misleading and poor customer service
Title: Misleading “Spa Day” & Poor Complaint Handling
I purchased an “Indulgent Spa Day for Two” voucher through Boots and redeemed it at The Beautique Studio. Unfortunately, the experience did not match what was advertised.
The voucher described a spa day with 45-minute treatments each. However, the location was not a spa facility, which was disappointing and misleading given the description. In addition, we did not receive 45-minute treatments each — the total treatment time was significantly shorter, and even the beautician acknowledged this on the day.
Following the experience, I raised a complaint, but this was dismissed based solely on the supplier’s account, which I do not agree reflects what actually happened. My concerns were not properly investigated, and the response relied heavily on terms and conditions rather than addressing the core issue of the service not being delivered as described.
Overall, this was a disappointing experience, both in terms of the service itself and how the complaint was handled. I would recommend others carefully review what is actually included and where the experience takes place before purchasing.
30 January 2026
Unprompted review
Reply from Activity Superstore
Following a full review by our Complaints Team, we have investigated the concerns raised with the supplier. They have advised that the experience was delivered in line with their offering and confirmed that you left the venue happy on the day.
We understand that this differs from your recollection, and we appreciate that this situation has been frustrating. However, based on the information provided during our investigation, this outcome represents our final position on the matter.
Yasmin
The Activity Superstore Team
I had a problem with booking the hotel
I had a problem with booking my gift experience and after completing the support form Maya and Rosie advised me of the solution. Great support. Thanks. John
7 April 2026
Unprompted review
Reply from Activity Superstore
We’re sorry to hear you initially had trouble booking your gift experience, but we’re so pleased that Maya and Rosie were able to help resolve things for you.
We’ll be sure to pass on your kind words, they’ll really appreciate it.
Yasmin
The Activity Superstore Team
A credit to your team
Without going into too much detail, this voucher meant a lot to me personally, and thanks to Dylan’s help I’m now able to go ahead and enjoy it. That genuinely means a lot.
Great service and a credit to the team.
7 April 2026
Unprompted review
Reply from Activity Superstore
We’re especially pleased to hear how much this voucher meant to you, and that Dylan was able to help make things right so you can enjoy it as intended. We’ll be sure to pass along your feedback to him, he’ll be delighted to hear it.
Thanks again for your support, and we hope you have a fantastic time enjoying your experience!
Yasmin
The Activity Superstore Team
Dreadful
Dreadful, take your money so easily and make it very difficult to book anything. Then it gets cancelled and after waiting weeks for an exchange, told that we're now out of date and can't do anything.
7 April 2026
Unprompted review
Reply from Activity Superstore
We understand how frustrating this must have been. This certainly isn’t the level of service we aim to provide.
We’d like to look into what happened with your booking and the cancellation, as well as why the exchange that couldn’t be processed in time. Please could you get in touch with us directly with your details so we can investigate and work towards a resolution for you?
Yasmin
The Activity Superstore Team
Very happy with the customer service…
Very happy with the customer service and how easy it was to both purchase and use the vouchers.
1 April 2026
Unprompted review
Reply from Activity Superstore
Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐
Yasmin
The Activity Superstore Team
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