ADS Smart Home Ltd Reviews 

599
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have worked with ADS for over four years. Their products are excellent but what also distinguishes them is their focus on customer service and attention. Importantly this extends beyond the sale and... See more

Rated 5 out of 5 stars

Second time of using ADS: first time for wifi cabling and this time for TV problems. They arrived promptly, were friendly and courteous, and quickly diagnosed the problem. Went up onto a difficult roo... See more

Rated 5 out of 5 stars

We had an ongoing pixelating issue with our TVs and Sky Q. Sky couldn't come out until early January 2023 to investigate. Popped into ADS's showroom in St Albans on the 9th December, engineers visi... See more

Rated 5 out of 5 stars

I cannot recommend ADS highly enough. We have a very challenging town house which presented many problems in terms of height and difficulties with cable routing. The ADS team led by Andrew were outsta... See more

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Company details

  1. TV shop

Written by the company

ADS Smart Home Ltd are a family run business and have been trading for just over 15 years now, although many of our staff and directors have been working in the industry for longer. We cover both domestic and commercial installations and have a major client list stretching from the private, government and development sectors. We now install television with many other avenues of audio-visual and home automation including CONTROL4, Centralised TV systems, sound systems, Wifi and Data connection, CCTV, Alarms and Home Cinema (see our website for full details). We pride ourselves initially on our high level of customer service as well as the quality of our work. As a family run business, we try to offer that little bit extra taking care of customers from start to finish and offering a 12-month warranty service that is always honoured should our parts fail within that time. Field of Services… Complete Installation of… • Digital Television and Radio Aerials • Fixed European and International Satellites • Freesat • Sky plus HD and SkyQ • Satellite and Sky Multi-room • CONTROL4 Home automation • Centralised TV Systems • Sound Systems • Wifi and Data connection • CCTV Systems • Alarms Systems • Home Cinema & Projectors • New Media cabling and networking systems. • Installation of LCD and Plasma SMART Television. • Domestic and Commercial IRS Systems • Discrete wiring and discrete entertainment solutions. Customer Service As voluntary members of the CAI plus & CEDIA scheme, we are proving a commitment to our customers to provide installations of a high standard. This means that our customers receive a high level of professionalism. All installation engineers undertake a criminal disclosure (CRB) check to ensure you receive an honest and reliable service. All our senior engineers have a minimum of 3 years experience within the trade, in order to provide the best audio-visual installation advice and customer service. All engineers are qualified to work with unlimited height restrictions and are fully insured. This gives our clients total peace of mind knowing that our staff can complete projects on high buildings or apartment blocks safely. Quality Guarantee With each installation, we offer a one-year full guarantee of our work from the installation date. Health and Safety ADS are committed to maintaining very high levels of Health and Safety for staff and customers alike. This is demonstrated by our various company accreditations shown.


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4.8

Excellent

TrustScore 5 out of 5

599 reviews

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4.8

All reviews

(599)

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Rated 5 out of 5 stars

Highly recommended

Highly recommended. Cannot express how easy the whole process was. Anthony was amazing, walked in and gave me options. Extremely helpful, he completed the job with care and no mess what so ever.
This company was recommended to me and I’m so pleased with the work carried out. ADS Anthony is a star. Thank you 😊

26 June 2020
Unprompted review
Rated 5 out of 5 stars

ADS gave a quicker response than any…

ADS gave a quicker response than any other company. Billy and colleague came to my elderly parents block of flats in Leatherhead and put ladders up to the roof (3rd floor height) and found the satellite dish had been displaced. This was repaired in approximately 30 minutes, very happy parents. I cannot praise the guys enough, will definitely recommend them/company again.

13 May 2020
Unprompted review
Rated 5 out of 5 stars

ADS came out at short notice for a…

ADS came out at short notice for a FreeView aerial that had come loose from its fixing. After discussion, we agreed to have a new aerial fitted to replace the old one (15+ years). Very quick, helpful and friendly service. More than happy with the work of Stuart and Stephen, and happy to pay the price. I have no hesitation in recommending their services. Max

22 April 2020
Unprompted review
Rated 5 out of 5 stars

Fitting Frame TV and Sound Bar with not cables showing

We wanted to have the TV on an internal wall of the lounge. We also did not want to see any cables showing.
David came to survey our house and came up with a perfect solution.
Simon and Dave Mitch came to install the Frame TV and the Sound Bar. They were both extremely professional and inventive people and delivered exactly what we wanted. After their installation was over they vacuumed the carpet and left the house as it was before all the work done on the walls.
It is a week since the installation and we are extremely happy.

27 March 2020
Unprompted review
Rated 5 out of 5 stars

Jamie and his colleague were very clear…

Jamie and his colleague were very clear and efficient in establishing the problem, very reasonable call out fee and we got them back to do the necessary repairs (new aerial on the roof and cable running down the side of the house) all fitted neatly and they were exceptionally courteous. Communication with staff in the office was also very good. Wholeheartedly recommend.

25 March 2020
Unprompted review
Rated 5 out of 5 stars

Removing old satellite dish

ADS came to take down an old satellite dish. Called beforehand, explained all the pricing before starting the job, did it quickly and neatly. Very professional and good guys. I will have them back for future work. Thanks guys.

20 March 2020
Unprompted review
Rated 5 out of 5 stars

Aerial

I needed a new aerial fitted, ADS was fast and efficient. Job really well done plus everyone I dealt was was very nice.

13 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent service from ADS from…

Excellent service from ADS from speaking to them on Friday, having a visit on Monday for the quote and completing the work in Tuesday! Very professional people to deal with. Thanks!

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Excellent work by Jamie and Mike

Had an issue with the cable from the dish to the sky box, contacted Sky but they couldn’t get a technician to the house for at least 2 weeks, contacted ADS late Monday and they had Jamie and Mike out on the Tuesday, the problem was rectified and sky restored in under 2 hours. Would highly recommend, outstanding service.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I contacted the Company regarding our ageing TV aerial and received a very prompt appointment. Dave, the Installation Engineer, arrived at the due time and reviewed and discussed the available options with me, setting out the pros and cons of each. I decided on complete renewal and the work was completed within a couple of hours at a very reasonable cost.
Overall service was exceptional and Dave completed the work to a very high standard. His approach was courteous, professional and he inspired confidence throughout. Delighted with the outcome and highly recommended.

10 March 2020
Unprompted review
Rated 5 out of 5 stars

Jamie and his colleague were great

Jamie and his colleague were great. Very obliging to deal with and extremely efficient. They seemed to know exactly what needed doing and just got on with it. Thanks very much for an excellent service. Alexa from Stanmore

7 March 2020
Unprompted review
Rated 5 out of 5 stars

Efficient and reasonable price

Efficient, free first visit if you get work done. All people who came were lovely and very polite. Also reasonably priced from what we could see online comparing.

Also 1 year guarantee!

Would recommend and will use again.

28 February 2020
Unprompted review
Rated 5 out of 5 stars

Jamie and Mike from ADS were superb

Jamie and Mike from ADS were superb, unlike the clowns from Sky TV who repeatedly blamed the cabling and anything else they chose across each of their 4 visits. Jamie's patient style and expertise eventually proved that it was a dish fault, not a cable issue. It had taken 4 Sky visits with 5 different 'technicians' and a 6th Sky Manager to not diagnose the issue. It took ADS (Jamie and Mike) 1 visit to resolve it and hand it back to Sky. Fair play to Ryan from Sky who completed the job and got my Sky Q working. Saga started 8th Jan. ADS 10 out of 10, Sky 0.

26 February 2020
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you very much Peter for your review, glad your Sky is now up and running :)

Rated 5 out of 5 stars

New Installation

Excellent service from first contact with company to final installation. The guys were professional, polite, courteous, and respectful. They knew what they were doing and worked efficiently to complete the job on time and to the expected standard. Would use ADS again and highly recommend to others.

21 February 2020
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you for your review!

Rated 5 out of 5 stars

Jamie explained the problem with my…

Jamie explained the problem with my ariel and then carried out all necessary tasks to resolve it. I am very satisfied with the service received.

20 February 2020
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Dipak for your review :)

Rated 5 out of 5 stars

Had ADS round to have a look at some…

Had ADS round to have a look at some networking work for my home office. Very easy company to deal with. Upfront with costs and I found them to be very reliable.

19 February 2020
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Michael for your review :)

Rated 5 out of 5 stars

Excellent same day service

After calling up, 2 lads (Nick & Mike) came round same day. Very polite and helpful, excellent service.

14 February 2020
Unprompted review
ADS Smart Home Ltd logo

Reply from ADS Smart Home Ltd

Thank you Don :)

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