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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness and extensive knowledge, making interactions very positive. Many people highlight the excellent customer service, noting the team's supportive and professional approach. The service provided is consistently described as top-tier, with users appreciating the intuitive and user-friendly system that simplifies their work. However, some people were dissatisfied with the professionalism of the firm, mentioning that they felt it was unprofessional and raised concerns regarding value or pricing.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise individuals like Tim... See more

User experience

Consumers find the user experience to be positive, highlighting the platform's intuitive and easy-to-navigate... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and efficiency of the team.... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Did an onboarding session with Tim Feather BDM this morning. Super helpful. Having previously used another sourcing system & their tools, I will be switching to Advise Wise for my future Equity Relea... See more

Company replied

Rated 5 out of 5 stars

Advise Wise may be relatively new to the Later Life market but they're not trying to re-invent the wheel. Instead they are building on what's already there to give todays advisers exactly what they ne... See more

Company replied

Rated 5 out of 5 stars

I approached Advise Wise to help source a lifetime mortgage with a lender that accepted a property on an unadopted road and did not require a permit for a septic tank that was installed prior to legis... See more

Rated 5 out of 5 stars

Advise Wise is a great portal with exception functionality. The BDM (Tim) is an invaluable resource which I have used many times to successfully place equity release cases which are difficult to place... See more

Company replied


Company details

  1. Non-bank financial service

Information provided by various external sources

Providing qualified financial advisors with a powerful, secure and easy-to-use tool to recommend lifetime mortgages.


Contact info

4.9

Excellent

TrustScore 5 out of 5

115 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Cracking support and knowledge from the start...

Cracking support and knowledge from the very start. Jane and Russ make things easier for us advisers which, in turn, makes things easier for clients.

1 June 2021
Unprompted review
Advise Wise logo

Reply from Advise Wise

Many thanks for taking the time to leave us a review Mr Nash. We're glad to hear our helpdesk support can make things easier for advisers.

Rated 5 out of 5 stars

Great team and system

I am new to ER advising - but have found the Advise Wise system simple and intuitive to use. The support I've received from both Jane & Russell has been incredible - they've answered all of my questions and given me much more confidence. Thanks!

24 September 2020
Unprompted review
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Reply from Advise Wise

Thanks for taking the time to review Chris. We're glad you enjoyed the Platform and our helpdesk could help. Don't hesitate to get in touch if you need any support.

Rated 5 out of 5 stars

Brilliant!

Advise Wise is by far the most accurate and easy to use platform for conducting my research. I love how I am able to obtain my documents/KFI's with great ease! I would struggle to find a fault with this, and I would highly recommend to all advisers out there! Thanks!

11 September 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Many thanks for your review Lauren! We're pleased you're using the Platform for your research. If you need any support, our help desk is always happy to help.

Rated 5 out of 5 stars

Outstanding, Easy to Use and tailored to my needs

Started using this as soon as it was released. From the start this has been a real game-changer. The best part being that they have continued to listen to feedback and act on it, tailoring the system to advisors real world needs as opposed to an IT developers idea of what is required.
I would, without hesitation, recommend this to any ER advisor.

9 September 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thanks for taking the time to review Andrew and thanks for the feedback. Please don't hesitate to send us any suggestions you might have to hello@advisewise.com
Advisers' opinion is very important to us!

Rated 5 out of 5 stars

Everything you need

Everything you need. An easy to use platform that provides accurate and quick results. They have great support for any difficult cases to place. Considering the platforms young lifespan, the next few developments should help any adviser in any ay they need

7 September 2020
Unprompted review
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Reply from Advise Wise

Thanks for your review Ryan. We're glad you are enjoying our Platform and the helpdesk.

Rated 5 out of 5 stars

The best in the ER business

I have depended on Jane's ER experience for many years. Now Advise Wise provides even more help with the new sourcing system. Combined, they support the challenge of advising vulnerable clients greatly.

29 August 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thank you for taking the time to review Richard. We're glad you enjoy the sourcing platform and our help desk support.

Rated 5 out of 5 stars

Sourcing tool

Advise Wise sourcing tool for Equity Release cases really easy to use and understand, their quick quote is really good to get a fast and accurate idea of what you can offer your clients, best i have found

27 August 2020
Unprompted review
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Reply from Advise Wise

Many thanks for your review Tim. We're pleased you enjoy the Platform and our Quick Quote tool.

Rated 5 out of 5 stars

Very quick and easy to use

Very quick and easy to use. A useful 'Quick Quote' tool as well that can be easily converted to full research

4 June 2020
Unprompted review
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Reply from Advise Wise

Thanks for your review Matthew. We're glad you enjoy product sourcing on our Platform and our Quick Quote tool :)

Rated 5 out of 5 stars

Simple and coherent sourcing platform…

Simple and coherent sourcing platform that has been a real lifesaver through the current pandemic. Everyone in the team is really great and they've given some great webinars to guide through the current climate. What I love best though is if you phone them to ask a tricky case or criteria question, they just know it. No having to fill in forms, no having to wait, just knowledge on tap.
Wouldn't be without them, thanks advisewise!

2 June 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thanks for taking the time to review Richard. It's great to read you enjoy the Platform and the service. We're always happy to help and support advisers.

Rated 5 out of 5 stars

5* Service

5* Service, great team, always on hand to support, I highly recommend their services.

2 June 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thank you for your review Marcus. We're glad we can help!

Rated 5 out of 5 stars

Very impressive team

Very impressive team, systems and work ethic! I would happily recommend and will continue to use daily.

29 May 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thank you very much for your review Adam. We're pleased to read you use our Platform daily. Our team is always ready to support if you need any help.

Rated 5 out of 5 stars

Great platform

Great platform, great team. Always on the end of the phone or email to provide support and information. A pleasure to work with.

28 May 2020
Unprompted review
Advise Wise logo

Reply from Advise Wise

Thanks for your review George! We're glad you're happy with the Platform and with our support team. Thanks again!

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