I am extremely thankful while dealing with Shanelle with my problem with o2,she helped through a difficult situation with extreme sympathy and efficiency. She made a worrying situation for myself les... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a great experience with Liam, who was patient with my stress levels and impaired hearing. He was super helpful in organising a complicated swop over/swop back and a reduced premium. This morni... See more
Company replied
I wasn't sure how my call would go when I rang, but Chanel was excellent. She immediately put me at ease, clearly explained what could be done, and then proceeded to deliver. She managed my expectatio... See more
Company replied
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to re... See more
Company replied
Company details
- #18 of 97 best companies in Telecommunications service provider
- #3 of 22 best companies in Cloud Computing Service
- #10 of 23 best companies in IT support and services
- #9 of 64 best companies in Internet Service Provider
- #7 of 35 best companies in Mobile network operator
- #6 of 48 best companies in Phone and internet services
Written by the company
Aerial Direct is an award-winning, UK-based, managed communications expert. Partnering with over 85,000 businesses enabling them to have the conversations that count. This means our customers can get on with doing business whilst our proactive experts look after the infrastructure they rely on.
Aerial Direct
Written by the company
- An award-winning business...
- Aerial Direct has provided UK businesses with award-winning communications solutions and services for over 35 years. From an era when business relied on fax and face-to-face to an era when our customers now count on smartphones and VoIP, we’ve been there, we’ve helped them grow and we’ll continue to do that into the future, by enabling you to have the conversations that matter.
- We put you and your people first...
- Everything we do revolves around you. We realise that to be the best possible partner for our customers, we must place your needs at the heart of everything. Our aim is to understand your business’ needs as well as you do so that our curated solutions meet those needs perfectly.
- A trusted partner for businesses...
- We are trusted by over 85,000 UK businesses to keep them connected to their customers, suppliers and partners. That’s a lot of trust. We make this possible by working with you and with industry leaders to achieve continuous improvement and impeccable connectivity.
- We are enablers of business change...
- We believe that Aerial Direct is more than just a telecommunications service provider, we see ourselves as growth enablers for your business. And every other business we partner with. Our best-in-class service epitomises the customer experience we have built and maintained over the past 35 years.
Contact info
1 Barnes Wallis Road, PO15 5UA, Portsmouth, United Kingdom
- 01329 558 558
- hello@aerial-direct.co.uk
- www.aerial-direct.co.uk
4.8
Excellent
20k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Problems with Data charges
I was very pleased with the service we got, they understood the problem and rectified it within a couple week giving us a refund. Michael Banting was very helpful and the communication by phone and email was very efficient. Thank You
11 August 2026
Reply from Aerial Direct
Hi, thank you for your excellent feedback. Your lovely comments will be passed onto Mike who will be pleased to hear that he was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Hi Laurence, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
A very good company
A very good company. The lady who resolved my issue did an excellent job—honestly, I hadn't even expected the problem to be solved. I am 100% satisfied. Thank you!!!
11 August 2026
Reply from Aerial Direct
Hi Viktor, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Great service from Lauren
Great service from Lauren. Quick, polite and efficient.Many thanks.
11 August 2026
Unprompted review
Reply from Aerial Direct
Hi, thank you for your excellent feedback. Your lovely comments will be passed onto Lauren who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The person was very helpful and…
The person was very helpful and cheerful and made the information l needed ie a new sim card by post to me. The service l received is excellent
11 August 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Excellent customer service
I phoned the customer service line with a query about my last two bills, which were much more expensive than usual and would be unsustainable going forward. I wanted to see if these costs could be reduced. Chanel took my query, and was able to resolve the situation by applying a spend cap to prevent any more large bills, and she was able to organize a refund for me of £170, which I am delighted about and very grateful for.
11 August 2026
Reply from Aerial Direct
Hi Emma, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Reply from Aerial Direct
Thank you for leaving us a review, Elaine. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Bailey was amazing & helped resolve my issue promptly
I had an interaction with Bailey today and I just wanted to say how exceptional he was. I’d been having an issue with my phone for over a week and, within a 10-minute phone call, Bailey managed to resolve the problem completely.
He was incredibly helpful, patient and knowledgeable, and made what had been a really frustrating issue so simple to sort out. He’s a real credit to the team and deserves recognition for the excellent customer service he provided. Thank you, Bailey!
10 August 2026
Reply from Aerial Direct
Hi Samantha, thank you for your excellent feedback. Your lovely comments will be passed onto Bailey who will be pleased to hear that he was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Concise and accurate help Your customer service representative…
Your customer service representative was very helpful and knowledgeable, answering all my questions and putting my mind at rest.
10 August 2026
Reply from Aerial Direct
Hi Mark, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Brilliant customer service
Brilliant customer service, the young man I spoke to about a query this morning was very helpful and patient with me.
10 August 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Call handler was very understanding and…
Call handler was very understanding and helpful
10 August 2026
Reply from Aerial Direct
Thank you for leaving us a review, Elaine. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Answered my questions clearly
6 August 2026
Reply from Aerial Direct
Hi Hugh, thank you for leaving us a review. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Excellent customer service from Julie
I was incorrectly billed with Astronomic incorrect Data charges.
Julie in customer services promised to look into the problem which she duly did.
She set up a Data Cap, arranged for a Data shock and organised a generous credit to my account as a good will gesture.
8 August 2026
Reply from Aerial Direct
Hi Simon, thank you for your excellent feedback. Your lovely comments will be passed onto Julie who will be pleased to hear that she was able to help you. It is always great to hear that our agents are going the extra mile to help our customers.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The lady I spoke to
The lady I spoke to, Chantelle, could not have been more helpful. Changing my details was quick and easy. Excellent service!
8 August 2026
Reply from Aerial Direct
Hi Bonnie, thank you for your excellent feedback. Your lovely comments will be passed onto Shanelle who will be pleased to hear that she was able to help you. It is always great to hear that our agents are providing a quality service.
If you ever require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
A very easy purchase of Sim only contracts…
They appear to have very well trained and knowledgable staff. It was very easy to change sim providers.
7 August 2026
Reply from Aerial Direct
Hi Valerie, we are delighted to hear that you had a great experience with our service. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The person I spoke to was very polite…
The person I spoke to was very polite and helpful with my enquiry
7 August 2026
Reply from Aerial Direct
Thank you for leaving us a review, Andrew. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
Customer service is the best and staff…
Customer service is the best and staff are very polite and helpful.
7 August 2026
Reply from Aerial Direct
Thank you for leaving us a review. We are delighted to hear that you had a great experience with our service. If you ever need us please don't hesitate to call us on 01329 558 558.
Aerial Direct
Great service today.
Called back in a reasonable time. Friendly and most helpful advisor. My query was discussed, explained and dealt with and with some extra useful information.
7 August 2026
Reply from Aerial Direct
Hi Zillah, we appreciate you providing us with your excellent feedback. If you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
The person I spoke to was so helpful…
The person I spoke to was so helpful and dealt with my request so fast.
5 August 2026
Reply from Aerial Direct
Hi Jodie, thank you for your excellent feedback. We are glad to hear that you received all the help you needed. If you ever need us again in the future please don't hesitate to call us on 01329 558 558.
Aerial Direct
Great customer service
Quick to answer, quick to resolve any problems. More than helpful
6 August 2026
Reply from Aerial Direct
Hi Fiona, we are glad to hear that everything has been sorted. Thank you for your review and if you have any further questions or require our service again please do not hesitate to call us on 01329 558 558.
Aerial Direct
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