Airportcheapparking Reviews 

190
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 108 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that navigating the website and scheduling their parking arrangements is simple and efficient. People frequently praise the affordable rates and note that the drop-off process can be quite seamless when everything goes according to plan. Some reviewers were not happy with unexpected additional charges applied after confirmation and prolonged waiting periods upon arrival at the terminal. A few other people also felt that poor communication, difficulties reaching customer support, and unhelpful staff caused significant frustration during their travel arrangements. Several customers additionally experienced delays retrieving their vehicles and noted dirty conditions upon return.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are heavily divided. Some reviewers highlight a... See more

Price

Users describe negative interactions with price, frequently highlighting unexpected hidden charges and... See more

Staff

Customers consistently report negative experiences with staff, highlighting widespread unprofessionalism and... See more

Booking process

Reviewers mention ambiguous feedback about the booking process, highlighting both positive and negative... See more

Customer communications

Customers consistently note negative experiences with contact, reporting that repeated calls often go... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The service was as expected but when my car was returned I noticed that both front dash cams had been disconnected. When asked no one.could give me a reason. Just seems to be a weird thing to do if ev... See more

Rated 4 out of 5 stars

Whilst the process was easy the hidden charge of £10 drop off each way seems very excessive. There was reference to a drop off charge but no indication of how much - this is dearer than Heathrow. Taki... See more

Rated 4 out of 5 stars

Convenient, cost effective. My only gripe is the confusing use of the ' meet and greet' terminology, it is quite easy to confuse this with the 'official' meet and greet service at the airport - this... See more

Rated 4 out of 5 stars

There was parts of the booking form we found a bit awkward to fill in, but eventually got it to work and found the rest of the booking straight forward so will award a 4 star. Price is amazing and h... See more



Contact info

2.8

Average

TrustScore 3 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(190)

103 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

THIEFS: They stole money out of my car

They stole money out of my car. DO NOT USE THESE PEOPLE. They also refused to investigate the matter. The rudest and most hostile people I have ever encountered. More engaged with speaking with their friends on the phone than engaging with their customers, even when I reported theft.

7 June 2026
Unprompted review
Rated 1 out of 5 stars

What a shocking experience with LGW…

What a shocking experience with LGW Executive. Firstly we were not directed to the normal M&G location but to a different floor with no signage at all.
There were already 3 couples waiting for this company, one had been waiting over half an hour.
Eventually a scruffy Asian guy turned up with no identification and he could hardly speak any English. We were all a bit concerned leaving our cars with this guy to the point that one person refused and left.
We were advised on the phone that he was legitimate. After all what choice did we have.
On return my car was warm. It had obviously been used recently. The back seats were up -I had left them down so clearly it had been used to transfer other people. There was also coffee spills on the console. I don’t drink coffee.
Absolutely atrocious experience. I will never use this lot again.
And of course they will re-emerge under a different name to avoid the negative feedback.
There needs to be some vetting of these companies to remove the rogues.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Fraud company do not ever book with…

Fraud company do not ever book with them. Airport cheap parking is just a booking site, actual people who handle your car is third party and my booking was with iparkgatwick.co.uk they were completely unprofessional and are robbers. They took my car around London adding 80 miles also parked into restricted areas which I received parking tickets on my return also inside the car they made it all mucky and smelly. God knows where all my car was taken. Never ever use them.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs.

Avoid this company at all costs.

We booked with them for airport parking and vehicle collection, but the experience was shocking. After arriving at the agreed meeting point, we waited an extremely long time for someone to collect the car. We were not the only ones — several other customers were also waiting and becoming increasingly frustrated.

Eventually, the police arrived at the scene and spoke to people waiting there. We were informed that there had been multiple complaints about this company, and that customers could end up waiting for hours without anyone showing up.

We were also told by the police and other customers present that some people had experienced serious issues when returning from their trips, including difficulties contacting the company and in some cases problems recovering their vehicles.

Because of what we witnessed and the information we received, we immediately filed a police report. While we were there, one of the individuals collecting cars for this company was detained by the police.

This was one of the most alarming experiences we have ever had with an airport parking service. If you value your time, money, and peace of mind, stay away from this company.

23 May 2026
Unprompted review
Rated 1 out of 5 stars

Do not book with these recently booked…

Do not book with these recently booked Bristol airports meet and greet got there was told to meet in short stay car park they took my car then told me I had to pay the £8.50 so they could take it 12 miles to a different location then wen I got off plane I rung them and told them I have arrived I had to wait 3 hours for my car they laughed joked wen I had my car back they had messed with all my features in car trust me stay well away!

16 May 2026
Unprompted review
Rated 4 out of 5 stars

Transparency on pricing tiers…

Be more transparent on pricing tiers and when to book to secure the cheapest price.
The email with discount code, triggered due to my inactivity on the booking page, gave me the impetus to book with you rather than your competitors.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Rubbish

Rubbish
Provider not answering phone on arrival for departures. I was left paying for a longer tariff in the orange zone. Tight but just made it to my flight in time.
Actually ended up not saving anything much compared to parking in the onsite park.

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Airportcheapparking avoid

This company advertise parking however they Do not tell you you have to pay for entry and exit out if airport until parking has been confirmed .AVOID AT ALL COSTS WE WERE HOT WITH £26 OF ADDITIONAL COSTS AFRER OUT RECENT PARKING AT STANSTEAD .......

2 May 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful experience. DO NOT USE!!

Dreadful experience! DO NOT USE! Don't be fooled by the cheaper price as you have to pay the £10 barrier fees both ends anyway so you save nothing. We had to wait 15-20 minutes on arrival for someone to come and collect our car. On our return, we had to wait a whole hour for them to return the car to us. The driver then proceeded to curb the car, damaging the wheel trim and when challenged by my partner, he just walked off! Definitely don't use!!! They are not affiliated to the airport at all - only use the actual meet'n'greet as offered by the airport. I swear your car will literally be left on one of their mates driveways somewhere in Milton Keynes!!!!

13 March 2026
Unprompted review
Rated 1 out of 5 stars

Overall stressful experience

Not even sure where to begin. This experience has left us seriously stressed out and we almost missed our flight. Although we called 30mins before arrival, they arrived 40mins (total of 70mins after the initial call) after the agreed time. There was no proper check in, no receipt for dropping the keys with them or any other form of proper check in. Given you give them your car this felt really unsafe. They were also dishonest. Every time we called them they said they were only 5mins away, which was clearly wrong.

On the way back we called them as soon as we touched down. Again, they said they’ll be there 30mins later. Which again, was not true. They arrived more than 90mins later.

Also, they advertise all expenses included which again was dishonest. They expect you to pay the parking fee (twice!) which is each another £7.

Stay away and pay for the valet service directly from Gatwick Airport. A bit pricier but less stressful experience.

1 April 2026
Unprompted review
Rated 1 out of 5 stars

Horrendous

Rang when we landed to request car to be returned, 3hours later after 15phones calls and been told 3 different locations to go to we got the car back. Had to then pay to leave the car park which should have been included in the price. DO NOT USE THIS COMPANY

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Delays and Missing Items—Not Worth the Premium Price



I had a very disappointing experience with Sure Parking’s meet-and-greet service. After my flight landed at 12:30 a.m., I texted them at 12:40 a.m. with my car details. Despite multiple follow-ups by text and call, my car wasn’t delivered until 1:26 a.m.—nearly 50 minutes after I first contacted them. I was able to track my vehicle live on my phone, and I saw it was switched on about 40 minutes after I got in contact. What made it worse is that a case of Red Bull went missing from my back seat, which was shocking, as I expected my belongings to remain untouched. While the drop-off was quick and smooth, this delayed return was completely unacceptable. I chose this service to avoid a long drive, but it was slow, disorganized, and careless. In fact, a park-and-ride would have been much faster, as shuttles run every few minutes. I would not recommend this service.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

It is an absolute scam - completely inconsiderate

It is an absolute scam.
"Safe Meet and Greet Limited" Stansted
The price for the Short stay parking must be added to the overall cost or it will get lost in the small print. I (together with at least 3 other people) waited at least 20 minutes for our car to be collected, even if we all called 30 min prior as per instructions.
At arrival I had to wait 1 hour for my car as there was no driver despite having specified the time of arrival.
Very nerve-wracking not knowing where my car was being taken, waiting before flying (worring about missing my flight) and at arrival very late at night. Completely inconsiderate, I felt very unsafe. They should not be allowed to operate.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, I booked for the wrong airport and they changed it to the correct one, no problem, got my email through straight away so worry over. Thank you

24 March 2026
Unprompted review
Rated 1 out of 5 stars

Cowboy operation... avoid

rang ahead but no body there to take car
then when they did show I pointed out that I had been waiting ages and the guy told me I was disrespecting him so went back to sit in his car... £7 cost was eventually £20, total cowboy operation... avoid unless you enjoy additional cost and stress when you go to an airport

27 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look