Airportcheapparking Reviews 

190
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, most reviewers were somewhat happy with their experience overall, noting that the service met their general expectations. Consumers often mention that booking online is simple, making the process of arranging parking very straightforward for travellers. Many people also appreciate the competitive pricing offered, finding that the rates represent good value compared to other options. Some reviewers were not happy with long waiting times upon arrival and departure, which caused considerable frustration. Customers frequently noted unexpected additional charges for airport drop-offs that were not clearly disclosed beforehand. A few people experienced rude behavior from the staff members during communication or vehicle handover.

What people talk about most

Service

People report negative experiences with service, describing it as the worst and most disgraceful they have... See more

Price

Users describe widespread frustration with unexpected extra expenses. Many reviewers report unexpected... See more

Staff

Customers consistently note negative experiences with staff, describing them as highly unprofessional,... See more

Booking process

Reviewers share mixed feedback about the booking process, highlighting both positive and negative aspects. On... See more

Customer communications

Consumers find contact to be frustrating due to widespread difficulties reaching support. Reviewers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Hi unfortunately my electric car charger was missing as I realised after I came home, I have contacted your team and Mr Reza assured me they will post the charger to my address. I am not sure why it w... See more

Rated 3 out of 5 stars

The service was as expected but when my car was returned I noticed that both front dash cams had been disconnected. When asked no one.could give me a reason. Just seems to be a weird thing to do if ev... See more

Rated 4 out of 5 stars

Whilst the process was easy the hidden charge of £10 drop off each way seems very excessive. There was reference to a drop off charge but no indication of how much - this is dearer than Heathrow. Taki... See more

Rated 4 out of 5 stars

Convenient, cost effective. My only gripe is the confusing use of the ' meet and greet' terminology, it is quite easy to confuse this with the 'official' meet and greet service at the airport - this... See more



Contact info

2.8

Average

TrustScore 3 out of 5

190 reviews

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2.8

All reviews

(190)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

When I went to drop my car off

When I went to drop my car off, they were so long in picking it up, I ended up missing my flight

They say call half an hour before and it took nearly an hour

On my return, they say call half an hour before and again I was waiting nearly an hour

24 August 2025
Unprompted review
Rated 1 out of 5 stars

Appalling service.



If I could give it no stars I would. Absolute astonishing service. Firstly, they were late to pick the car up so I waited over an hour despite calling them numerous times, meaning I was late for my flight.
Secondly, once the guy had arrived he was wearing a run down tracksuit, and no apology and asked for the keys. When I had asked for his ID he said he didn’t have any ID, had no documentation, no receipt to say he’s taken my car, no paper work to ensure that there’s no damage to the car prior to picking it up. When questioning this he started being rude, tried to ignore it as we were getting late. The booking email we received stated we needed to give the driver £8 fee so he can exit the car park, so we proceeded to give him the £8 but he wanted more. We then called the company to discuss this and the person on the phone started being rude and swearing in his language. Appalling behaviour. We then decided not to give him our key which was a wise decision as we later found out from airport staff that they take the car and park it up in a random field. DO NOT USE THIS COMPANY, unless you want your car robbed and ragged around.

24 July 2025
Unprompted review
Rated 3 out of 5 stars

It's been ok

It's been ok
No negative impact.
Car picked up and brought back in time,without any delay.
Phone was answered on time.
Car brake pedal and driver mat was bit dirty with mud i think the parked open area.
Apart from that everything was ok.
Driver doesn't want show their license and doesn't want to give their full name as well I think they can change that policy

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Worst experience ,don’t use this.

Worst experience ,don’t use this.They don’t care about people or cars just want money.
I booked parking for 2weeks 21/0-05/08/2025 I didn’t know that is using Holiday Inn Hotel parking and not a proper parking space.No office wear to leave your car keys just a person doing their business in the back of his car.I was aware of moving my car but when I received my car back was full of birds poo all over and when I questioned the guy just lift his shoulder like ,,what you want me to do,, no apologies.
When we come back I called after I picked up our luggage and I been told that is take 30 min ,we waited 2.3h due to road traffic’s??

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic airport parking

Really easy and quick to book.
Clear instructions to call 25 mins before arriving at airport, and the guy was already there.
Same clear process on return, even when we returned at 3am.
Brilliant service

3 August 2025
Unprompted review
Rated 5 out of 5 stars

give yourself enough time..

internet,phone signal it's a bit poor from my provider in the area...
It was a bit tricky to find the return flight details...but with understanding staff (no hassle)was really helpful..
I was a bit worried not getting in time, but all good in the end.
Thanks..

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Poor instructions

The airport changed the location of Drop and Go recently, but the company hasn't kept pace with this change. The instructions were poor and difficult to relate to the new signage at the airport. There are big signs to the new "Transport Interchange" which you need to follow, but this wasn't mentioned. I suggest someone from the company walks the route that a passenger would walk to the Drop and Go point so it can be described properly. When I called the service as instructed after baggage reclaim I though they might send my car (it taked 15 mins) but this didn't happen until I called 30mins after I arrived at the pick up point. So I was wainting 45mins. When I got my car back the seat had been adjusted to the lowest setting but this wasn't mentioned to me.

22 July 2025
Unprompted review

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