I finally decided to move all my accounts from HL to AJ Bell to reduce costs. The transfers on all accounts were handled brilliantly by the team and actually very quickly. Full communication was provi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex (Mutter) was super super helpful today and sorted all my issues without me having to repeat myself. He was really friendly too and easy to talk to. He also reassured me He hadnt forgot me when I... See more
Company replied
Melissa was extremely helpful and patient with me guiding me through the entire SIPP Access request process. She explained each step of the way and where I wasn't able to provide the necessary details... See more
Company replied
Richard was very helpful, kind and efficient with my query. He understood my issue perfectly and went beyond my expectations in helping to resolve it. My query was resolved in 5 minutes which is rare... See more
Company replied
Company details
- #2 of 27 best companies in Investment company
- #2 of 14 best companies in Retirement Scheme
- #1 of 12 best companies in Stock broker
Written by the company
AJ Bell is one of the UK's largest investment platforms, with assets under administration of £96.1 billion and 620,000 customers.
Contact info
4 Exchange Quay, M5 3EE, Salford, United Kingdom
- ajbell.co.uk
4.9
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Hi AJB
Hi AJB. I was trying to update the web page for my dealing account but didn’t succeed.
Will try again on Monday.
3 July 2026
most helpful
4 July 2026
My experience contacting the helpline was very positive
My query was answered in full and with much added value. Explanations given were very clear and helpful.
The website is clear and easy to navigate
3 July 2026
Efficient and good communication
It was smooth and well informed transfer, so I am happy to have transferred my savings over to you. Compared to the previous firm, your system/website is much better, more efficient and easy to use.
Thank you and hope to receive your good service going forward.
3 July 2026
Easy forms to complete.
Easy forms to complete.
Process then just happened.
No dramas
Just an easy transfer.
Super.
27 June 2026
Unable to solve my problem.
Unable to solve my problem on line I rang for help,with patient it was explained to me what to do. could not praise them enough.
3 July 2026
Professional but friendly
A very helpful, adviser took my call and dealt with my request in a very professional but friendly and reassuring mannner.
3 July 2026
Great staff, wonderful service
Great staff, dealt with my query promptly and always take responsibility and resolve things. In the rare event of something going wrong a call to the helpline has always sorted it.
3 July 2026
Was able to get through to an advisor…
Was able to get through to an advisor very quickly and he was extremely clear and helpful in answering my query.
3 July 2026
Calls always answered promptly by…
Calls always answered promptly by friendly helpful people.
2 July 2026
Great help from Josh Ryder
Josh Ryder was very helpful and knowledgeable, especially as I had a few different questions to raise during the same call. I really appreciated his patience and clear guidance.
3 July 2026
The person I spoke to was very helpful…
The person I spoke to was very helpful and sorted out my issue straight away.
3 July 2026
Good service
I got through to a UK based knowledgeable and clear staff member very quickly. He gave me some useful support.
3 July 2026
Pension Transfer
I was kept informed throughout and the pension transfer completed within the time frame envisaged- I couldn’t have asked for more
2 July 2026
Happy customer
Quick to answer the phone. Assessed my issue quickly and resolved it successfully first time. Very happy with this experience and built confidence in organisation.
3 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from AJ Bell
Good afternoon,
We are delighted to hear that you had such a positive experience with us! Thank you for taking the time to leave us a review and share your feedback with us.
If you have any further queries, please do not hesitate to contact us.
Best wishes,
Christian
Eleanor was great
Eleanor was great - kind, helpful, knowledgeable and efficient - exactly what I needed 🙏
3 July 2026
Reply from AJ Bell
Good afternoon,
We're so pleased to hear our team member was kind, helpful, knowledgeable, and efficient. We truly appreciate your kind words!
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
Very efficient transfers.
Very efficient transfer process from legacy pensions providers.
2 July 2026
Reply from AJ Bell
Good afternoon Paul,
Thank you for your review! We're really pleased to hear that your transfer process from legacy pension providers was efficient.
We really appreciate your positive feedback.
If you have any further queries, please don't hesitate to get in touch.
Best wishes,
Christian
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