AMCO Security Reviews 

771
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, highly knowledgeable, and thoroughly professional during every scheduled visit. People consistently note that engineers arrive right on time, work with great efficiency, and always leave the workspace impeccably clean and tidy. However, some people also noted that engineers take extra time to thoroughly explain system operations and provide valuable advice for ongoing maintenance. Reviewers deeply appreciate the detailed explanations and clear guidance given when technicians are repairing faults or upgrading older alarm systems. Consumers happily recommend this dedicated team for reliable, top-quality home security installations and long-term support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during installations and... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth visits and helpful engineers.... See more

Upgrade

Users describe positive interactions with upgrade processes, highlighting professional and efficient service.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fully compliant insurance rated alarm installed by Faisal. He called twice and on both occasions he was prompt, tidy and professional. He listened and accommodated my requests. Syed in the offic... See more

Rated 5 out of 5 stars

We have been with AMCO for several years and today had an updated system fitted. Lewis was our engineer and worked very hard over 2 days to install and on the second day resolved an unexpected issue w... See more

Rated 5 out of 5 stars

My AMCO alarm system required maintenance , plus it had a long standing faulty component which needed replacement . The AMCO Engineer who attended to carry out the work was called Faisal. I... See more

Rated 5 out of 5 stars

Faisil from Amco is very diligent and thorough and did a great job installing our CCTV system, ably supported by Asif via remote access. He ensured everything was set up and took me through controllin... See more


Company details

  1. Security equipment

Information provided by various external sources

AMCO's alarms are different, as our monitored alarm systems include special *LiveTalk alarm monitoring*, meaning that in an emergency situation our monitoring staff are there to immediately listen in, challenge and respond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

771 reviews

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No recent history of asking for reviews

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4.9

All reviews

(771)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service from all the team

When I initially called, the lady over the phone was helpful in giving advice on what needed to happen. I had an engineer booked to complete a service and maintenance on the system that is installed in the house I have just bought. Faisal the engineer arrived in the allowed time, and gave me a call 30 minutes before he arrived. Faisal changed the back up battery in the panel, reprogrammed the alarm to ensure it was all working correctly and gave me a full demonstration before leaving. Faisal also gave me some useful information about new systems on the market and how these can help to better protect me and my home in the future. Thank you for a great service all round!

22 May 2025
Unprompted review
Rated 5 out of 5 stars

Top Notch Service

Easy to book an appointment and the engineer arrived within the time window advised. Faisal the engineer who attended to fix my alarm was very polite and knew exactly what needed doing. He resolved my issue easily within the time frame i had paid for. The overall service from start to finish was impressive.

21 May 2025
Unprompted review
Rated 5 out of 5 stars

BT Digital Voice experience

Phil was outstanding in getting our alarm system working with voice monitoring following our change over to BT digital voice. The SIM would not work because of signal strength and he tried everything without success.
Eventually he suggested getting a EE home phone adapter, which we did, and on his second visit he was able to connect via digital voice. We were greatly impressed.

19 May 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, professional, efficient.

Friendly, professional, excellent service from Amco as always, we have been with them many years now. Philip recently came out to repair our alarm, he arrived within the time stated and explained which parts needed replacing and why. I highly recommend them.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Good Service

Good Service

Philip carried out a complete service of my alarm and replaced all the batteries as several zones were showing faults. Philip was friendly and informative, I am now confident that everything is working as it should before we go away. I now intend to have system regularly serviced for peace of mind

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Called AMCO security following a fault…

Called AMCO security following a fault on a Veritas alarm. The responded quickly and efficiently and arranged an engineer visit. The engineer was very friendly and reset the entire alarm system, identified all of the zones and documented these. He then setup the entry and exit zones which was very helpful having just moved into house

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Phil

Phil, the engineer turned up on time, very polite and helpful. Sorted the job very quickly. Asked me if I wanted various other functions activated. Explained everything fully. Very happy with the service.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Maiwand was very efficient and polite. He explained the issue to me and was able to complete the job quickly leaving the property clean.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer, Maiwand, had a clear understanding of the issues around updating our alarm system and carefully explained what he was planning to do. He worked carefully and efficiently. New alarm equipment was installed with a very clear explanation of its operation. Checked system to ensure normal functioning. CCTV survey was undertaken and various options were discussed in detail and I will be progressing that installation. Overall an excellent service and very happy.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Faisal was a superb installer

Faisal was a superb installer. His knowledge and education far exceeded a normal everyday electrical engineer. He was super polite and courteous, took so much time to explain patiently to a technophobe like me. He was tidy and considerate but most of all, friendly. Our new system is slick and stylish and easy to fathom. If I could have given more stars than five I would've given ten!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Alarm Work

Faisal Engri arrived at the Alotted time. The system is an old ystem and needed a new battery and programing. The battery was an easy task but the reprograming of the ommiting of the upper floor was more of a problem. Faisal worked hard and also managed my expectations. The system is nearly 20 years old!!! Lots of work but alas the system did not co operate. I can not say Faisal did not try but it did defeat Faisal. The system is working well and we will need to update. Would definately recommend Amco and Faisal

6 May 2025
Unprompted review
Rated 5 out of 5 stars

A very satisfactory experience.

Our Alarm System was installed recently by a very capable Engineer named Lewis Smith, he was punctual, very efficient and courteous. The installation was extremely hassle free and there was no disruption at all.

Once everything was installed and checked, he explained the operation of the system and answered our questions clearly and effectively.

We are very happy with the product.

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service from Phil

Phil came to fix our alarm system which was set up wrongly by the house builders.
Phil was friendly and professional and did a great job and explaining the system and the new app we now have. Thank you!

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Had Philip this morning to updatey…

Had Philip this morning to update my alarm system for BT digital voice. He worked efficiently, quietly and was happy to answer any questions I had regarding the new system. He was polite and very professional.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Asif

experience workers done very good job
Also reasonable prices

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Quick and easy installation

The installation was quick and found the app easy to use. Philip was a great help and explained the whole process along the way. He helped with any questions or concerns we had and made the whole thing a much smoother transition to the new security system. Would definitely recommend people to use ACMO

7 April 2025
Unprompted review
Rated 5 out of 5 stars

We have just had a complete upgrade of…

We have just had a complete upgrade of our security system, switching over to the AJAX system. Aaron was tasked with this upgrade.
Despite it being a long day the upgrade was completed.
Aaron has been to service our old system and has been very thorough, so I was confident that he would continue the good work.
He is very knowledgeable and always takes the time to explain the system.
When contacting the Head Office they are always very helpful so I would recommend AMCO
Regards
D Farrow

24 March 2025
Unprompted review

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