AMCO Security Reviews 

771
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, highly knowledgeable, and thoroughly professional during every scheduled visit. People consistently note that engineers arrive right on time, work with great efficiency, and always leave the workspace impeccably clean and tidy. However, some people also noted that engineers take extra time to thoroughly explain system operations and provide valuable advice for ongoing maintenance. Reviewers deeply appreciate the detailed explanations and clear guidance given when technicians are repairing faults or upgrading older alarm systems. Consumers happily recommend this dedicated team for reliable, top-quality home security installations and long-term support.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable during installations and... See more

Service

Customers report overall satisfaction and positive experiences with the service provided. Reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting smooth visits and helpful engineers.... See more

Upgrade

Users describe positive interactions with upgrade processes, highlighting professional and efficient service.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing staff as professional, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fully compliant insurance rated alarm installed by Faisal. He called twice and on both occasions he was prompt, tidy and professional. He listened and accommodated my requests. Syed in the offic... See more

Rated 5 out of 5 stars

We have been with AMCO for several years and today had an updated system fitted. Lewis was our engineer and worked very hard over 2 days to install and on the second day resolved an unexpected issue w... See more

Rated 5 out of 5 stars

My AMCO alarm system required maintenance , plus it had a long standing faulty component which needed replacement . The AMCO Engineer who attended to carry out the work was called Faisal. I... See more

Rated 5 out of 5 stars

Faisil from Amco is very diligent and thorough and did a great job installing our CCTV system, ably supported by Asif via remote access. He ensured everything was set up and took me through controllin... See more


Company details

  1. Security equipment

Information provided by various external sources

AMCO's alarms are different, as our monitored alarm systems include special *LiveTalk alarm monitoring*, meaning that in an emergency situation our monitoring staff are there to immediately listen in, challenge and respond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

771 reviews

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No recent history of asking for reviews

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4.9

All reviews

(771)

74 reviews in the last 12 months

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Rated 5 out of 5 stars

We had an upgrade to our system today…

We had an upgrade to our system today carried out by Faisal.
Faisal did a great job in upgrading our system to Com 3+1. So now we still have a monitoring system but without having to use the landline. Faisal also replaced the battery in the control panel. Faisal is an efficient engineer who is courteous at all times.
We would highly recommend him

14 February 2025
Unprompted review
Rated 5 out of 5 stars

A very good experience and excellent…

A very good experience and excellent service from Engineer Faisal. A temporary fault with the monitored alarm system promptly repaired with a new keypad. All work carried out promptly and efficiently and fully explained.

14 February 2025
Unprompted review
Rated 5 out of 5 stars

Great job

Phil was on time, knew his job and was very efficient. He had the alarm I inherited from a home purchase where I was told "the alarm has never worked" into being fully functional, tested and demonstrated within an hour.

13 February 2025
Unprompted review
Rated 5 out of 5 stars

Faisal was a lovely guy

Faisal was a lovely guy. It was a pleasure to have him working in our house. He spent a lot of time and effort to ensure that our system was working correctly. He was a perfectionist and was determined to ensure that everything worked correctly. He certainly seemed to know his job and how to overcome the problems, which he explained very clearly and succinctly. We are very grateful that he has got our system working and put our old fogeys minds at rest

12 February 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

We had Faisal come to fix an issue with our home alarm system. He was punctual and had great customer service throughout and went above and beyond to make sure everything was set up exactly as we needed. Would definitely recommend Faisal to anyone, he is a real asset to the company.

7 February 2025
Unprompted review
Rated 5 out of 5 stars

Really excellent company

Really excellent company. Our engineer was punctual, polite and very thorough when helping with a fault with our alarm system. Highly recommended.

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Excelente work

Excelente work, very happy. I would definitely recommend for others. Great service and company. I recommend Maiwani he is fantastic!

5 February 2025
Unprompted review
Rated 5 out of 5 stars

Engineer arrived today to offer us a…

Engineer arrived today to offer us a 6th year service on our system that was showing a few errors. He called us en routh to advise us of his arrival time...Tick. Very polite and attentive chap , answerd all our questions and ensured all the systems were operational. 10/10. For AMCO and Maiwand.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

A reliable company, getting the job done!

My second time using Amco as l have an account with them, and l could see a tamper warning alert on my panel plus l wanted them to try to program a code in, that we've never had for the alarm. Faisal, our engineer, came promptly, was able to swiftly sort out the tamper alert, and patiently and efficiently worked out how to enable us to change the code, on a system he was unfamiliar with. He was very professional, friendly and competent. He talked my husband and l through the full workings of the panel and made a few necessary adjustments which will give us peace of mind in our home security. I can definitely recommend Amco Security and of course we will continue to use them in future!

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Installation by Faisal

Had our installation by Faisal. Head Office had mixed up the order but he went out of his way to source the correct parts. Came back on Sat to complete the job. Work was of the highest quality. Tidied up after him. Went through the manual alarm & app settings. Couldn’t rate him highly enough

25 January 2025
Unprompted review
Rated 1 out of 5 stars

Very poor company to trade with

Very poor company to trade with. If you live on your own don't ask for an alarm to make you feel safe. They will give you a system with no outside bell, no ways of picking up breaking windows and no panic alarm. Plus just in case you don't get informed they will screw sensors into your PVC without asking permission.

They won't try and rectify anything or offer you any compensation as the customer is wrong and they are right.

Surely that's the right way round? Oops no it's not.
Then if you want to lodge a complaint they don't have a form.

Very poor !!

26 November 2024
Unprompted review
AMCO Security logo

Reply from AMCO Security

Hi Sharon, thank you for your feedback on your alarm installation.
I have investigated your install and your complaint to our regulatory body SSAIB, who have confirmed we have done all we could to help with your alarm and situation. To my understanding, your alarm was installed as per SSAIB standards, and then you had some new windows installed at a later date, in which the company that fitted your windows then informed you that if you screwed our sensors into them it would void the warranty.
From your messages, it appears this has been your main issue after your install, as you had initially put up a 5-star review for us.
I can see our team answered all your questions during and after your installation, and we tried to offer solutions after that to assist you further.
I can see we also then agreed to remove your system free of charge at your request and reduced the cost of the alarm equipment we disposed of afterwards as a goodwill gesture.
We will always try to assist any customer where we can, and we hope we can assist you should you have any security concerns in the future.

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