A very good recommendation for the Hiyat 7k vapes. Excellent flavor that lasts until the very very end. Great choice of flavors, all the favorites. Fantastic price and fast shipping, hardly any wai... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Alectrofag was the vape supplier I chose when I decided to give up smoking genuine quality cigars, never smoked cigarettes. I knew nothing about vaping or would it work for me. I read thro... See more
Company replied
Fast and efficient, great quality flavour vape liquid. First time ordering here after recommendation from my brother. Didn't disappoint me. I even got a free car freshener which i didn't expect lol 👌... See more
Company replied
As always fantastic service, quality products and the ones I actually ordered! Haven’t used any other company since finding Alectrofag. Keep up the good work. It makes a difference
Company replied
Company details
- #102 of 121 best companies in Vaporiser shop
- #107 of 126 best companies in Electronic cigarette store
Written by the company
Alectrofag is an E cig Supplier with an Online Shop selling E Cig Accessories including Starter Kits, Tanks for E Cigs, Ecig Coils and Vaping products including Vape Juice and Liquid.
Contact info
Old Swan 15 St Oswald's Street , L13 5SA , Liverpool, United Kingdom
- +44 151 254 2136
- support@alectrofag.co.uk
- www.alectrofag.co.uk
4.3
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant
Royal Mail didn’t deliver my parcel. Alectrofag, responded in a timely manner and sorted the issue within a couple days. Got a replacement order. Good members of staff. Very respectful and kind. Will use again!
23 July 2024
Unprompted review
Reply from Alectrofag
Hi Jonny,
We are grateful for your kind words. Your positive feedback encourages us to keep working hard to meet and exceed our customers' expectations. And we hope to see you order from us again soon.
Best regards,
Alectrofag Team
Great customer service and fast…
Great customer service and fast turnaround
17 July 2024
Unprompted review
Reply from Alectrofag
Hi Vikki,
We greatly appreciate your wonderful feedback! Your encouraging words are incredibly motivating and inspire us to continue delivering exceptional service to our valued customers.
Best regards,
Alectrofag Team
easy site to use
easy site to use. terrific product prange and amazingly low prices. I did need some assistance when ordering and customer services got straight back to me and resolved any issues promptly and professionally. a great experience and highly recommend this site
1 July 2024
Unprompted review
Reply from Alectrofag
Hi Amy,
Thank you for your kind words. We truly appreciate your feedback, as it motivates us to continually strive to satisfy our customers.
Best regards,
Alectrofag Team
Fantastic customer service from Evan!
Had a little bit of an issue with one of the Hayati pro ultra vapes when I ordered two, got in touch with a team member called Evan, absolutely spot on and extremely professional even offered to replace my vape before I could even ask for a replacement and is already on it's way to me. Great value for money and more than happy with the product itself. Will not go anywhere else for my vapes from now on.
1 July 2024
Unprompted review
Reply from Alectrofag
Hi James,
Your kind words mean the world to us! Thank you for your uplifting feedback; it drives us to continually enhance our services and offer unparalleled experiences to our customers.
Best regards,
Nick
Burnt and disappointed!
Bought 3 vapes, 1 was burnt from the first drag, it made me gag so bad it tasted awful!!! The writing on the vape itself doesn’t seem legitimate, I have had these vapes before therefore I’m aware how they should look like and taste like. These are definitely not the same! 2nd vape, the colour of the vape is like bright hot pink, its the blackcurrant menthol vape, it should be a bright purple. Again, I have had this vape in the past , this is NOT the colour. So I didn’t even bother vaping as it seems soooo fake. The 3rd vape I haven’t even bothered opening as I know these are not legitimate. SO disappointed!! Paid £30 to get burnt and fake vapes!
2 July 2024
Unprompted review
Reply from Alectrofag
Hi Thomas,
Thank you for your review. We are sincerely sorry that you've encountered an issue with our devices. Rest assured, one of our agents will contact you shortly to address your concern and offer the best possible solution.
Your satisfaction is important to us, and we will do everything we can to resolve this matter.
Kind regards,
Nick
Royal Mail mess up
Contacted the team through the website when Royal Mail had redirected and my order hadn’t arrived, the team tried to move the order along and then sent a replacement order out free of charge that arrived the next day! Amazing customer service and pleased with the outcome
25 June 2024
Unprompted review
Reply from Alectrofag
Hi Kim,
Thank you so much for your kind words! Your positive feedback is truly inspiring and fuels our commitment to excellence in serving our customers.
Best regards,
Nick
Excellent service early on - with issues on update
Update 1 month on - I’ve now had a chance to use the two eco nano pods I bought at the same time as the juices I’ve reviewed below. Both have had a burnt taste from day 1, and I’m not sure if they are perhaps not genuine, as never had two duds in one pack before. Contacted them but got no reply. Just a heads up if you’re considering buying eco nano pods.
Excellent service. Next day delivery. Had an issue with a product being damaged and their customer service was exceptional. Will definitely be using them again.
25 June 2024
Unprompted review
Reply from Alectrofag
Hi Sandy,
We greatly appreciate your wonderful feedback! Your encouraging words are incredibly motivating and inspire us to continue delivering exceptional service for our valued customers.
Best regards,
Nick
Great service
The team were able to resolve my query with an incorrect order which was my fault and send out the right replacement.
19 June 2024
Unprompted review
Reply from Alectrofag
Hi Sanjay,
Thank you for your kind words! Your feedback is incredibly motivating and inspires us to continue delivering the best for our customers.
Best regards,
Nick
Had an issue with my purchase and…
Had an issue with my purchase and emailed, they were very helpful and friendly, they assisted very quickly to the issue.
Would recommend them.
10 June 2024
Unprompted review
Reply from Alectrofag
Hi Tracy,
Thank you for your kind words. They are a great source of motivation for us and help us continue striving to provide the best possible service to our customers.
Best regards,
Nick
Excellent nothing to much trouble will…
Excellent nothing to much trouble will definitely use them in the future
4 June 2024
Unprompted review
Reply from Alectrofag
Hi Sue,
Thank you for your kind words. We truly appreciate your feedback, as it motivates us to continually strive to satisfy our customers.
Best regards,
Nick
had an issue with my delivery but…
had an issue with my delivery but sorted very quickly would highly recommened this company thanks
6 June 2024
Unprompted review
Reply from Alectrofag
Hi Andy,
We are grateful for your kind words. Your positive feedback encourages us to keep working hard to meet and exceed our customers' expectations. And we hope to see you order from us again soon.
Best regards,
Nic
Amazing customer service from Evan
Amazing customer service from Evan, quick replying to emails. Had a faulty product and this was replaced with no delays! 100% would shop again
4 June 2024
Unprompted review
Reply from Alectrofag
Hi Matt,
Thank you for your kind words. Feedback like yours inspires us to maintain our commitment to delivering excellent service to our customers.
Best regards,
Nick
Great company
Great company. Arrives quickly. Had an issue with one of the disposable vapes and they sorted it out swiftly and professionally.
28 May 2024
Unprompted review
Reply from Alectrofag
Hi Mrs B Davies,
Thank you for your insightful feedback. Your encouraging words fuel our dedication to constant enhancement. We're looking forward to the opportunity to serve you again soon.
Warm regards,
Team Alectrofag
Very tiny issue not of Alectrofag…
Very tiny issue not of Alectrofag making - final delivery only. Ewan and his Team members all went out of their way to resolve and rectify without hesitation. Would highly recommend both the customer service team and Alectrofag as a company. Web site is clear, concise, products are displayed & can easily see what is in stock. Discounted deals are plentiful and payment checkout process is quick and easy.
24 May 2024
Unprompted review
Reply from Alectrofag
Dear Darren,
We're truly grateful for your valuable feedback. Your affirmations motivate us to strive for excellence. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
Delivery company did not deliver my…
Delivery company did not deliver my order but alectrofag have been very helpful in sending a replacement to me
23 May 2024
Unprompted review
Reply from Alectrofag
Hi John,
Your feedback means the world to us. Your constructive comments drive us to enhance our services continually. We can't wait to assist you again soon.
Best regards,
Team Alectrofag
great customer service
i sent an email about a faulty vape and the alectrofag customer service replied straight away and they have now sent me another vape, i’m very pleased with how friendly and fast they are when sorting an issue!
22 May 2024
Unprompted review
Reply from Alectrofag
Hi there,
Thank you for your kind feedback. Your positive reviews motivate us to push our boundaries. We're eagerly awaiting the chance to assist you again soon.
Warm regards,
Team Alectrofag
Well priced and quick delivery
Well priced and quick delivery. Excellent communication with the customer service representatives. I would highly recommend buying from this company!
22 May 2024
Unprompted review
Reply from Alectrofag
Hello Leanda,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
Brilliant customer service
Excellent customer service had an issue and was resolved so quick will definitely be ordering again
15 May 2024
Unprompted review
Reply from Alectrofag
Hello Chrissie,
We're deeply thankful for your thoughtful feedback. Your encouraging words inspire us to keep evolving. We're eagerly looking forward to assisting you again soon.
Best regards,
Team Alectrofag
I received spam emails again 1 year on!
I've received spam emails from this company again one year on. I don't smoke and have never signed up with you. Where did you get my details from???
Your marketing email address bounced when I requested again my removal from your database. What's more it even said I was unsubscribed but wanted me to consider re-subscribing!
WHERE DID YOU GET MY EMAIL ADDRESS FROM?
15 May 2024
Unprompted review
Reply from Alectrofag
Dear Chris,
Apologies for the inconvenience caused by the promotional emails. We've stopped them and removed your email from our database.
We have launched some new promotions. I believe that's why your email subscription was activated again. Sorry for the inconvenience you have faced.
Your feedback matters greatly to us. Would you reconsider updating your review?
Best regards,
Team Alectrofag
Regular customer
I purchase from here regularly. I have no complaints. Especially with their customer services. Spot on : )
14 May 2024
Unprompted review
Reply from Alectrofag
Dear Lainey,
We're sincerely grateful for your valuable feedback. Your affirmations drive us to strive for excellence every day. We're excited about the chance to support you once more soon.
Sincerely,
Team Alectrofag
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