A recent major incident at my business required several hours of security footage for law enforcement. Seems like the perfect time for a security system to shine, right? Instead, after... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been with Frontpoint, which merged into Alert 360 since 2010. The response time to an alarm is great: usually a phone call within 30 seconds after an alarm. I like the interlogix intrusion s... See more
I signed a contract in May of 2023 and was told after my equipment was paid off the cost of service would go down. Called to see what my new billing would be and it is the same cost as when the contra... See more
Company replied
Cancelled last April. They were charging me for video systems that never got worked ($40/month), even though I had already complained that they were unless. Got confirmation that my account was close... See more
Company replied
Company details
Information provided by various external sources
Home Security Systems at great prices! We offers several packages that are up to 25% off RETAIL! Switch and save Alarm Monitoring starting at $15.95!
Contact info
2448 E. 81st St. Suite 4300, 74137, Tulsa, United States
- 833-360-1595
- info@alert360.com
- www.alert360.com
1.6
Bad
422 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came early did everything quick and…
Came early did everything quick and very hospitable
Thanks
David
3 January 2022
Unprompted review
Reply from Alert 360
Thank you for your review, David & Sandy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Alarm system stopped working (screen…
Alarm system stopped working (screen completely shut off even though outlet plugged into was working) and called Alert 360 help line, which said they would send a tech out at a specific date and time after 2 weeks. Tech never showed up, so we called Alert 360 again, who stated they would send another tech and confirmed another date and time after another 2 weeks. Second time, tech still did not show up. Called Alert 360 again who apologized for the confusion and then was insistent on purchasing a renewal with installment of a new system for a contract of 3 years; not what we asked for, we simply wanted our system checked by a tech first to see what the issue was. Frustating.. We were still paying for the service even though the alarm system screen was off/ not working. Recently canceled due to unsatisfactory service, spoke directly with customer service on the line. Alert 360 sent a confirmation email which we responded immediately with the appropriate requested information to disconnect the service which was previously paid month to month, after the contract expired we did not want to renew it. 2 months later after cancelation and still getting charged? Had to report unauthorized charges to bank. Stay away from this company. Horrible service.
17 December 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your feedback, Ms. Vazquez. Alert 360 prides itself on industry-leading customer service and our use of the newest state-of-the-art technology, and we are truly sorry to hear you don’t feel that standard was met in your interaction with us. We are always trying to improve as a company and will utilize this experience as a learning opportunity for the future. We're sorry to lose you as a customer and hope to have the opportunity to serve you again in the future. Best, Ashley R., Social Media Manager
Service Call
Wesley, the tech, was friendly, efficient & knowledgeable. He was affable & diligent in solving & resolving our issues. Also he was clear & concise in his explanation of a necessary upcoming upgrade to a 5G system.
16 December 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Bob. Customer service is incredibly important to us, and I'm happy Wesley provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The customer service and technicians…
The customer service and technicians were very friendly and professional.
15 December 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Joy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great job
Great job by the technician. Very friendly and fixed the problems needed!
14 December 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Susie. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Customer service is phenomenal!!
Customer service is phenomenal! I call when something isn't working, and I not only can get help over the phone, but they sent a tech out right away. Techs are friendly, knowledgeable, and fix the problem quickly so it doesn't take up my whole day. Can't say enough good things about them!
9 December 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Becky. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Gave prompt courteous service
Gave prompt courteous service. Honored the warranty.
7 December 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Rikki. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Isiah was very professional and did a…
Isiah was very professional and did a great job. I’d be proud to have him as a teammate.
2 December 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Stephen. Customer service is incredibly important to us, and I'm happy Isiah provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Chris M
Chris M. is a very knowledgeable and friendly technician. He quickly analyzed and fixed the problem. Quite helpful which was very much appreciated.
1 December 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Mike. Customer service is incredibly important to us, and I'm happy Chris provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Service appreciated!
Ben was my technician, and can I say what an excellent experience it was having him update our alarm system to be compatible with the 5G cell towers! He was very pleasant, knowledgeable , and professional! Thank you Ben, your help was very appreciated!
29 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Anthony. Customer service is incredibly important to us, and I'm happy Ben provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Dylan did a great job and got us up and…
Dylan did a great job and got us up and running with our cameras better than they were originally.
18 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Larry. Customer service is incredibly important to us, and I'm happy Dylan provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Renoir was very professional and fixed…
Renoir was very professional and fixed the issues quickly. He was very nice and courteous. He checked the system completely making sure everything was working perfectly. Thanks to him so much.
15 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, James. Customer service is incredibly important to us, and I'm happy Renoir provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
thanks perfect service
12 November 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Rebeca. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Alert 360 is an AWESOME home security company!…
Alert 360 is an AWESOME home security company. I switched to them after paying the extremely high prices of ADT. Technician Jerry visited my home to upgrade my alarm system to new 5G technology compatibility. He was thorough, polite, and professional. He respected my home, followed CDC guidelines for pandemic safety, and was very efficient. He used existing ports, cords, and wiring corridors to avoid drilling additional holes in my walls. Jerry was respectful to me as well. Since switching from ADT and Devron alarm services, I have not regretted choosing Alert 360. I also added a few more options to make my family feel a bit more secure and my bill still remains under $30/month. I'm proud to be an Alert 360 customer. You should give them a call too. They are local and reliable.
11 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, D Rob. Customer service is incredibly important to us, and I'm happy Jerry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I had 7 cameras installed and an alarm…
I had 7 cameras installed and an alarm system… he was super friendly and answered all of my questions. He showed me both apps and how they worked and how to add my husband and kid to the apps as well! 110% recommend!
9 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Jennifer. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician called an offered to come 1…
Technician called and offered to come 1 hour earlier than timeframe expected. He showed up changed out 2 cameras, was very informative and helpful. He was here less than an hour and I was able to have a free afternoon. Excellent service!
1 November 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Cynthia. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great communication throughout…
Great communication throughout installation and very professional!!
31 October 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Karla. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
We want to give a shout out for Travis…
We want to give a shout out for Travis Harland! He installed our new upgraded system. He was Excellent!! He took the time to explain the system to make sure we understood how to use it! He even had us go over the functions until we felt comfortable. No one has ever taken the extra time as Travis did! Thank you for sending him!! Please make sure his supervisor is made aware of this!! He's the Best!!
David and Susan Core
25 October 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, David & Susan. Customer service is incredibly important to us, and I'm happy Travis provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great service friendly and kind.
Great service friendly and kind.
Speedy repair RICKY LANG WAS AWESOME!!!
VERY PROFESSIONAL
23 October 2021
Unprompted review
Reply from Alert 360
Thank you for sharing your experience, Christie. Customer service is incredibly important to us, and I'm happy Ricky provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Friendly and Professional
You guys made this experience very easy and everybody was very professional and friendly. I believe the product that you offer is top notch and easy to use. I will definitely recommend alert 360 to other people. I have a few pending items to finish up my new service but other than that it has been great.
18 October 2021
Unprompted review
Reply from Alert 360
Thank you for your review, Shana. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.