The three stars are for the frame which seems well made and solid, although I have only had it for 4 months. No stars for the canopy which is flimsy and leaks in even moderate rain. Also, the cushions... See more
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We bought 2 sun bed cushions a few years ago and I know out of warranty but considering they only come out a couple of weeks a year I wasn’t expecting all this white chalk like substance coming... See more
Product was easy to find. Clear choices and descriptions via style, pattern and all relevant measurements available and an affordable price. Ordered late Tuesday evening and two well protected parcels... See more
Company replied
I trawled through dozens of pages on garden chairs, until I found Alfresia. Found the perfect chair with leg extension. Delivered so quickly and lovely quality. Cushion is waterproof underneath. Very... See more
Company replied
Company details
About alfresia
Written by the company
Welcome to Homewares Direct! We specialize in providing the highest quality garden and home products. With over 10 years experience across our brands, we drive and strive to deliver style, quality and excellence in all of our products. We stock a fantastic selection of both contemporary and traditional designs and pieces to suit any style and space including: conservatory furniture, bar and dining sets, swing seats, hanging egg chairs, sun loungers, deck chairs, benches, parasols and cantilevers, gazebos, pergolas, artificial plants and trees, garden chair cushions, seat pads, gardening and watering tools, solar powered lighting, outdoor heating and barbeques. Creating a tranquil garden atmosphere is at the heart of Homewares Direct and our products are designed with dependability, style & craftsmanship in mind. Whether you are sat up late socializing on a warm Summer evening or spending a Sunday afternoon gardening, we are your one-stop shop for all of your outdoor living needs. Our Fire Mountain BBQs boast quality and affordability, with a variety of cooking styles and sizes there is something for every home. We also feature our Vitinni brand, offering high quality kitchen electricals such as air fryers, blenders and even a collection of pans.As well as a at least 12 months warranty on each of our products, we offer a flexible PayPal payment option so you can spread the cost of your purchase at your convenience.
Contact Us
Contact info
Robinson Street, OL16 1TA, Rochdale, United Kingdom
- 03300 021 600
- support@homewares.direct
- www.alfresia.co.uk
3.8
Great
724 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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This is my third replacement cushion…
This is my third replacement cushion over the years so I knew what I was getting. The extra thickness makes this so comfortable for relaxing in.
7 May 2024
Reply from alfresia
Hi Ray,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Kind Regards
Alfresia
Lovely replacement cushions
Lovely replacement cushions. Accurate product description, fast and efficient service.
27 April 2024
Reply from alfresia
Hi Lorna,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Many Thanks
Alfresia
Reply from alfresia
Hi,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your cushions.
Thank you for shopping with us.
Alfresia
A terrible product matched by a terrible attitude
We invested in what we thought was a hosepipe for life at over £100. Well, at least 10-15 years from this company. We are light users and use it maybe 20 times a year max, yet after less than 3 years, it's broken. The recoil function no longer works and when I got in touch, they simply washed their hands of it. "You're outside your warranty". Not a care that they sold me an incredibly highly price defective product that lasted less than a quarter of the time any reasonable person would expect.
There was no offer made to fix it or replace it, just a shrug that this poor sap wasted his money on their awful product and they should no longer be in any way responsible for selling me this junk under the misleading mirage of it being a quality and well made product.
I have had other companies gladly resolve issues outside warranty periods as they've accepted that their product is clearly at fault. Not Alfresia, they could not have been any more dismissive if they tried. Awful.
22 April 2024
Unprompted review
Reply from alfresia
Hi Bob,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your items.
Thank you for shopping with us.
Alfresia
Extremely prompt delivery
Extremely prompt delivery. Easy website. Still waiting to see swing seat fully operational!
8 April 2024
Reply from alfresia
Hi Elizabeth,
Thank you so much for your positive feedback.
We appreciate the time people take to reach out and we are delighted you are happy with your item.
Thank you for shopping with us.
Alfresia
The recliner chair is very comfortable But.
The recliner chair is very comfortable ,it arrived quickly and without damage. It's a shame the frame is not in grey like my other Alfresia chair. For some reason I have a green frame with grey covers ??.
3 April 2024
Reply from alfresia
Hi Steve,
Thank you for your feedback.
I have checked your order and can see you have ordered the green relaxer frame with a grey cushion. We do offer the grey frame with the grey cushion should you wish to return your item and place a different order. I have arranged customer services to contact you via email, you will have 30 days from delivery to return your item should you wish.
Thank you again for shopping with us.
Kind Regards
Alfresia
A really great company
A really great company. Very quick delivery, and my padded garden chair was packaged very well. The chair itself is lovely quality, with a thick padded cushion. I would highly recommend to anyone. A ++++++++++
28 March 2024
Reply from alfresia
Hi Jill,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions and the service we provided.
Thank you again for shopping with us.
Kind Regards
Alfresia
Delivery was split requiring being…
Delivery was split requiring being available to accept the delivery on two days. Convenient for the carrier but not for me!
25 March 2024
Reply from alfresia
Hi Dr Brook.
Thank you for your feedback and I am sorry your order was split by the courier. As you purchased a large Swing Seat and 3 large cushions the courier had to split your order as he was unable to fit it on his van. The couriers will do their best to keep all parcels together but on rare occasions this can happen. I am sorry for the inconvenience this has caused.
Thank you again for shopping with us.
Alfresia
Well made items
Delivery very quick and timing prompt. Sun chairs beautiful and well made.
19 March 2024
Reply from alfresia
Hi Stephen,
Thank you so much for your positive feedback and we are delighted you are happy with your items and the service we provided.
Thank you again for shopping with us.
Kind Regards
Alfresia
Top quality product
Top quality product, delivered to our home within 48 hours of ordering.
18 March 2024
Reply from alfresia
Hi ,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Kind Regards
Alfresia
Matching material
I needed material to reupholster furniture to match covers I bought last year and the company were very helpful in advising me, ordering it and sending it to me.
They kept me updated with timescales and Sue in customer services had a friendly manner throughout. A pleasure to do business with.
29 February 2024
Unprompted review
Reply from alfresia
Hi Gillian,
Thank you so much for your positive feedback and we are delighted you are happy with the service we provided. Thank you again for shopping with us.
Kind Regards
Alfresia
Excellent product
Excellent product, the quality of the cushions was first class. They fitted the chairs perfectly and have turned 2 tired chairs into new chairs.
The cushions were delivered within 3 days and were well worth the money.
3 March 2024
Reply from alfresia
Hi Maurice,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
Excelent product and helpful customer service
The product is well made, robust and easy to assemble. It is comfortable and an attractive feature in our garden.
After two years, our canopy was ravaged by the winter gales and customer services was most helpful in arranging for the purchase of a replacement. We will put the canopy away for the winter in future!
8 March 2024
Unprompted review
Reply from alfresia
Hi Lawrence,
Thank you so much for your positive feedback and we are delighted you are happy with your canopy. Thank you again for shopping with us.
Kind Regards
Alfresia
On line service easy to use when…
On line service easy to use when ordering and delivery time excellent.
4 February 2024
Reply from alfresia
Hi Jennifer,
Thank you so much for your positive feedback and we are delighted you are happy with your items. Thank you again for shopping with us.
Kind Regards
Alfresia
Great company and product!
31 January 2024
Reply from alfresia
Hi Ciara,
Thank you so much for your positive feedback and we are delighted you are happy with your items. Thank you again for shopping with us.
Kind Regards
Alfresia
Very very pleased with my purchase.
27 January 2024
Reply from alfresia
Hi Ron,
Thank you so much for your positive feedback and we are delighted you are happy with your low back conservatory cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
Well made conservatory three piece cushions.
The cushions were well made. They are very supportive and comfortable and look good. Quick delivery.
7 January 2024
Reply from alfresia
Hi Roger,
Thank you so much for your positive feedback and we are delighted you are happy with your cushions. Thank you again for shopping with us.
Kind Regards
Alfresia
I have notcreceived my order!!!????
18 December 2023
Reply from alfresia
Hi Susan.
I am very sorry to hear this has happened.
Your order with us was placed a day ago and should be with you within the next 3-5 working days. If you require any further assistance please contact customer services and we will be happy to help you further.
Many Thanks
Alfresia
Highly recommend Alfresia
Good prompt communication when I asked a question, plus I'm delighted that the chair seat pads and cushions were made in England and delivered in good time. Have used Alfresia before and will do again
1 December 2023
Reply from alfresia
Hi Dorothy,
Thank you so much for your positive feedback and we are delighted you are happy with our products. Thank you again for shopping with us.
Kind Regards
Alfresia
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