Lovely, polite, and knowledgeable staff member took me through the process and gave me any options. Able to answer all my questions without making me feel foolish. Straight forward experience and not... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Easiest phone call ever with Mark talking me through the policy and answering all my questions promptly and professionally. Exactly as it says on the ad..it is ALL CLEAR! I had done an online quot... See more
We have used AllClear previously and found them very helpful and patient when telephoned. This year I spoke with ‘Sue’ …efficient, friendly and patient! Although I have never had to make a claim, I... See more
Brian was absolutely brilliant! He was warm friendly and extremely knowledgeable, a great listener and able to answer our queries easily. Brian explained every question fully and went over everythin... See more
Company details
- #5 of 67 best companies in Travel Insurance Company
- #41 of 227 best companies in Insurance agency
- #15 of 139 best companies in Insurance company
About AllClear Travel Insurance
Written by the company
.png "AllClear Travel")
Medical Travel Insurance for all
We believe everyone has the right to travel. Our policies have no upper age limit, and we can cover over 1,300 medical conditions. We provide specialist Medical Travel Insurance for people with pre-existing conditions who may find it difficult to find cover elsewhere.
Join the 3.5+ million people we've covered today.
Travel Insurance approved by experts
Our Gold Plus and Platinum Travel Insurance is a Which? Best Buy. We are also Reader recommended by Good Housekeeping and have won numerous industry awards for our customer service.
Choose from 5 star Defaqto rated policies, available online and over the telephone.
24 hour emergency medical support
Our emergency medical assistance team are available 24/7. All policies cover medical expenses and repatriation.
Freephone our UK Contact Centres
Speak with our UK-based expert agents. Freephone 0800 848 8608 and plan holidays with peace of mind today.
Travel Insurance Annual Travel Insurance Medical Travel Insurance Seniors Travel Insurance Contact Us
Written by the company
Contact info
AllClear House, 1 Redwing Court, Ashton Road, Romford, RM3 8QQ, Essex, United Kingdom
- 0800 848 8608
- info@allcleartravel.co.uk
- www.allcleartravel.co.uk
4.8
Excellent
240k reviews
Asks customers to review
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My phone call was answered by a very…
My phone call was answered by a very polite and helpful gentleman.He helped me with all you needed to know.Thankyou.
8 September 2026
Very clear/easy to buy a policy
Very clear/easy to buy a policy
price v good
exactly what i needed
8 September 2026
Ethan who helped me today was very…
Ethan who helped me today was very good, even when I lost phone contact he got straight back to help me
8 September 2026
Very helpful staff Martin
Very helpful staff Martin, great bloke. Helped me complete the renewal process
8 September 2026
Peice of mind with all holidayz covered…
Peice of mind with all holidayz covered for year
8 September 2026
George the agent I spoke to understood…
George the agent I spoke to understood my requirements and was extremely helpful
8 September 2026
Good service
Good service. Clear and relevant questions. Poilte attitude. The appropriate level of cover provided.
7 September 2026
Staff very helpful explanation was…
Staff very helpful explanation was clear and informative. Answered all my questions. The cost of the insurance was very good.
8 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Could not find schedule link to start
Could not find schedule link to start, it was right at the end and should have been easier to find.
Too much paper. Down load of 14 pages excessive, should be simpler or sent by post.
8 September 2026
Reply from AllClear Travel Insurance
Good morning Ian,
Thank you for taking the time to leave us a review and share your feedback.
I'm sorry to hear that you found it difficult to locate your policy schedule and that the documents were not presented in a way that was easy to access. We appreciate that important documents should be straightforward to find, and your comments regarding the placement of the schedule link will be taken on board.
I am also sorry that you felt the documentation provided was excessive. The policy documents contain important information about your cover, terms, conditions, and exclusions, but we understand that receiving a large document can feel overwhelming. Your feedback regarding simplifying the documentation and providing alternative delivery options has been noted.
If you would prefer to receive your policy documents by post, please email us at customer-care@allclearinsurance.com, and our team will be happy to assist you.
Thank you again for your comments, as they help us identify areas where we can improve the customer experience.
Kind regards,
Ryan
Straight forward quote and purchasing arrangement.
When requiring a quote. The process was straight forward, even for an aged person. I was happy to accept their quote and pleased to have received confirmation of my recorded details. I purchased a policy, as I was satisfied with conditions and price.
8 September 2026
It has always been easy to renew and…
It has always been easy to renew and explain any medication changes, staff are always helpful.
5 September 2026
IT WAS SO EASY AND STRAIGHT FORWARD
IT WAS SO EASY AND STRAIGHT FORWARD, WE WERE TAKING THROUGH EVERYTHING STEP BY STEP, THANKYOU FOR EVERYTHING.
8 September 2026
Very professional
8 September 2026
The gentleman made it really easy for…
The gentleman made it really easy for us very polite and chatty i think his name was Tony I would definitely inshore with the company again thank you
5 September 2026
Easy to navigate online with no issues
Easy to navigate online with no issues
And the price was much better than others regards
competitiveness
7 September 2026
Kay not only explained everything…
Kay not only explained everything needed to complete my new policy application, she went above and beyond to ensure my medical information was captured correctly.
I was very pleased with the service and the cost. I would use this company again and would recommend to others with health issues and in my case age 65+
8 September 2026
Nice to talk to someone and not a…
Nice to talk to someone and not a machine. Very helpful and polite.
8 September 2026
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