All Terrain Cycles Reviews 

239
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company and highly recommend their services. Customers frequently praise the fast delivery times, secure packaging, and the excellent condition in which their new bikes arrive. Many buyers also appreciate the competitive prices, responsive support, and helpful communication throughout the entire ordering process from start to finish. However, some reviewers were not happy with receiving faulty bikes or missing essential tools inside the delivery box. A few customers experienced frustrating mechanical issues that required extra personal effort and unexpected expenses to resolve properly. These individuals felt let down by these specific problems when trying to enjoy their purchases.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting that items arrive quickly, in... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast shipping... See more

Service

Clients share positive opinions on service, highlighting a hassle-free experience from start to finish.... See more

Order

Reviewers highlight positive aspects of order, describing the transaction as exceptionally easy and... See more

Price

Reviewers express high satisfaction regarding the fair and affordable price of products. Consumers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to All Terrain Cycles Friday 21st Aug with my son on the intention of him ordering a new bike that is due out shortly. But whilst we where there he saw a 2027 Cube Reaction Hybrid Pro 800. The co... See more

Company replied

Rated 5 out of 5 stars

Fantastic experience with all terrain - I would highly recommend them. My partner and I took a trip to the shop to test out a couple of bikes. The staff were incredibly friendly and helpful.... See more

Company replied

Rated 5 out of 5 stars

I initially ordered from a local company, but unfortunately, the bike never arrived. After some frustration, I discovered ATC—and I’m so glad I did! Not only was the bike cheaper, but it also arriv... See more

Company replied

Rated 5 out of 5 stars

Pleased I came across this company whilst looking to buy my son's first proper (mountain) bike. Good selection, good price, and good advice. Order was dispatched and arrived very quickly, and delivery... See more

Company replied


Company details

  1. Bicycle Shop
  2. Bicycle repair shop
  3. Bicycle wholesale
  4. Bike accessories store

Written by the company

We have been selling bikes since 1907, that's over 119 years of expertise. So if you are in the Yorkshire area why not visit our shop and browse one of the largest selections of bikes, accessories and apparel in the country. Our store has full workshop facilities for all Bike repairs and we are a Shimano Centre and specialise in the repair of Bosh, Shimano and Yamaha Ebike systems. Selling Ebikes, Road, MTB, Hybrids , Ladies and Kids bikes - if its for a bike we stock it. With a fantastic website we offer top Brands including Trek, Cube, Giant, Liv, Amflow, Haibike, Marin, Endura, Shimano, Sram, Bell and Giro. We strive to offer In Store Experience to our online customers. Experience our Experience.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

239 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(239)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought my trek marlin 5 from here

Bought my trek marlin 5 from here. They were the only place I could find in my size. The lady I spoke to was very pleasant and very knowledgeable about their products and the buyers market regarding my old bike. Fantastic experience and will defiantly be using them for my next bike. It came very well packaged a set up was very easy. A*****

14 June 2024
All Terrain Cycles logo

Reply from All Terrain Cycles

Many thanks for your great review - we aim to give good old fashioned service even at distance whenever we can.

Rated 5 out of 5 stars

Fast Delivery

Fast Delivery, item in good condition, excellent communication.

12 June 2024
All Terrain Cycles logo

Reply from All Terrain Cycles

Thank you for your custom and valued review.

Rated 5 out of 5 stars

Excellent service

Excellent service and advice when buying my new bike. Thanks All Terrain!

6 June 2024
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

You are very welcome - thank you for your custom

Rated 5 out of 5 stars

Great service

Great service , well informed ,, good quality products , delivery neat and tidy, well packed . 10/10

11 June 2024
All Terrain Cycles logo

Reply from All Terrain Cycles

Fantastic just what we aim for - thank you for your review and custom

Rated 5 out of 5 stars

Seamless transaction

Seamless transaction, great comms and a simple website to navigate - excellent customer experience

8 June 2024
All Terrain Cycles logo

Reply from All Terrain Cycles

Many thanks for this valuable feedback and your custom

Rated 5 out of 5 stars

Great experience

Fast and efficient delivery. Great price. Thanks

11 June 2024
All Terrain Cycles logo

Reply from All Terrain Cycles

Many thanks for your 5 star review- we greatly appreciate your custom and feedback

Rated 5 out of 5 stars

Couldn't expect any better

Couldn't expect any better! Purchased bike on Tuesday afternoon, received on Thursday morning. Amazing service, product assembled and as high quality as expected. Thank you

30 May 2024
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Greatly appreciate your feedback - we aim too please.

Rated 4 out of 5 stars

Good service

Great online service. Joe is very helpful and professional, picked up the bike and had a detailed explanation of how to care for it. Disappointing they don't price match like the website says. The store is great, well worth a visit.

26 April 2024
Unprompted review
All Terrain Cycles logo

Reply from All Terrain Cycles

Thank you for your review and custom. To answer your query on Price Match , we welcome the opportunity to Price Match but cant guarantee we will be able to meet a competitors pricing.

Rated 1 out of 5 stars

Didn't arrive for Christmas

Bought a bike as a Christmas present with next day delivery. Almost 3 weeks of failed deliveries and "sorry, there is nothing we can do" responses the bike was not delivered for Christmas. When it came on the 27th it was damaged with a gashed stem and headset.

Absolutely no responsibility taken by the company over the situation. I took a day off work for delivery and spend countless hours waiting at home for a bike that was never put in a lorry. About 50 phonecalls to them/the courier.
They did refund my next day delivery charge. Sadly, I had to show a pic of the bike on Christmas morning.

Avoid!! I won't be using again.

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Ordered a bike because it was the best…

Ordered a bike because it was the best price I could find online. Joe was very helpful regarding cycle to work scheme. He was prompt in replying to all my questions and I got the bike within a week. Ver happy with the experience.

2 July 2023
Unprompted review
Rated 5 out of 5 stars

bussines worth supporting!

I cannot recommend these guys enough. The cheapest there and always ready to help, a combination so hard to find in these days. Definitely bussines worth supporting! Thank you Joe.

21 June 2023
Unprompted review
Rated 5 out of 5 stars

Great Service and Advice

I was looking for a specific eMTB and found what I wanted via the Web. Upon phoning I was offered advice on the sizing and their actual shop stock, ahead of a 115 mile journey. Upon arrival the bike was already put aside and then I physically checked the size, which was spot on.

Before travelling I’d checked the price, which was the lowest and with 3 years 0% and completed the transaction in minutes. The handover was comprehensive and thorough. Excellent service and I see no reason why I won’t be back.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

5 Star fantastic service!! 10/10

Absolutely fantastic service from everybody we have dealt with at All Terrain cycles! I ordered my partner a Trek FX3 disc XL hybrid bike online as a birthday surprise, it came superbly well packaged in 2 days but when he tried it we realised he needed a Large, I rang the shop & also the online people & all couldn’t of been more helpful & lovely! They ordered my partner a Large in & we decided to drive from Stoke on Trent to their Bradford store to return the XL & collect the L, what a shop! Amazing super friendly staff who can’t help you enough! Could have stayed in there for hours!! They had built his new bike & adjusted the seat for him and fitted him a bottle cage we purchased. Dom (Eddie Hall!) Joe & I think the small older man was called Alan were just so lovely. Would definitely highly recommend All Terrain online and in store, can’t thank you all enough for a very happy birthday surprise & for such a wonderful new bike experience. Many thanks to you all

26 March 2023
Unprompted review
Rated 5 out of 5 stars

Awesome shop, awesome service

Not knowing about ATC I initially visited Halfords which I now know why it has the alternative name Halfrauds selling budget built bikes at premium prices. After a bit of a Google I found ATC local to me in Bradford.
Upon entering the shop you can tell it is a "proper" bike shop. I was greeted by Rick who I began to explain my budget and type of bike I wanted to. Rick then showed me multiple branded good quality bikes that suited my requirements within my budget. He was full of useful knowledge and information and helped me find the bike best suited to me. This wasn't a quick "yeah these are alright" like in Halfords. Rick clearly wanted to make sure I got what I went in for and left happy. I finally made my decision on a Giant talon. This was prepared to be ridden away within 30 minutes along with a chat before I left on how things worked etc. I also have a free bike check in 1 month with 30% off the annual service too. Proper shop. Great service. Real quality bikes.

23 June 2022
Unprompted review

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