Extremely poor service. There are numerous bootleg items and scam artists listed as third-party sellers on the site. Support is trash, the help chat doesn't connect 9 times out of 10 and the A-to-Z... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very poor customers service. They don't send another package or give money back for lost product even It's lost in delivery process. We live in military base so we put very pacific address and still g... See more
Absolute useless, cancelled my order, put a hold on my account and I didn't realise it. The order email was done in English yet the warning email was in Japanese, are they absolutely stupid or wha... See more
Customer service is terrible. If you talk to them more than once they will give you different justifications for your case each time. Furthermore I ordered an item that was available and had 8 items i... See more
Company details
Information provided by various external sources
ネット通販 - 1500円以上のご注文で国内無料配送。家電、おもちゃ、キッチン用品、ゲーム、PCソフト、洋書、スポーツ・アウトドア用品、時計、ベビー、ファッション、シューズ、食品等1000万点以上の品揃え。
Contact info
1.6
Bad
167 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
International Shipping Cost Is Just Too High!
While other countries' Amazon can ship books and DVDs as economical as possible like small packet, Amazon.co.jp only ships items to your country by EMS which allows you to track and trace, but is very, very expensive way to send.
I was gobsmacked when I found the minimum shipping cost to the UK would be 3,000 yen just for a one CD. Other Amazons can do it, so why not Amazon.co.jp?
4 June 2010
Unprompted review
Great!
Needed to buy some books that were only available on the Japanese Amazon website. Was hesitant at first to buy all the way from Japan, but everything went as smooth as with Amazon.co.uk. Very fast, albeit expensive, shipping. There's an option to show parts of the website in English. Altogether, perfect experience and very happy with the special books.
10 May 2010
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.