Amazon Reviews 18,133

Terrible customer service. Absolutely terrible. I don’t recommend it at all.

We have ordered a Bed (Yaheetech) from Amazon (02/16/2026). It should be delivered on 02/18/2026.
We have received a text message from DPD with the tracking inf information that stated that it was in a nearby depot and the delivery could be tracked. We were staying at home for the 18e but nothing was delivered. No new message; nothing happened and it still at the depot. Amazon takes no action at all and nothing happend.

amazon de plus en plus lamentable apres une cde livrèe en retard , notice en BELGE ? apres plusieurs reclamations et finalement un retour . depuis 5 semaines pas de remboursement et surtout pas de contact ?? il manquerait des morceaux amazon ne fait RIEN : vendeur belge ? WMK TRADING GMBH mat KESSER cde 0461961 ; a fuire absolument de suite .. suite a bientot ? je revient

On the 15th of this month my parcel was delivered unsafely despite leaving clear delivery instructions they were all completely ignored and my parcel was left on public view. When I got home from work it had been stolen. I complained to Amazon the very same day the 15th and I was assured a refund had been issued. Five days later I was told the refund had been cancelled so six days later I phoned Amazon myself and I was told this was false information. The refund had not been cancelled and my refund had been issued on the 19th. Amazon seem to not be able to communicate and their staff seem to be very untrained. I have got all photo evidence of negligent couriers and misinformation by Amazon customer service. I will now be lodging a formal complaint.

Amazon has totally lost its way!
I have bought from them over many years and they were my turn-to for almost anything I required.
Never again! I had an HP printer delivered on Wednesday 18th February, since when I have spent the best part of 2 days trying to set it up. No guidance that worked from HP so I tried to get help from Amazon. No reply to messages. Hours online trying to find how to contact a human. When I eventually did he hadn't enough English to understand me, communicate with me. Told me he would send me an HP email address but he hasn't. There used to be a helpline to speak to a person. Now it has gone. So has this customer!

I ordered a large Samsung TV, it arrived with a screen malfunction.
I asked for a replacement, it arrived with a large crack on the screen.
I asked customer services to send me a functioning TV, instead I got a refund.
The first TV was collected. No one turned up to collect the second TV, I’m still waiting.
The Amazon support page advises a typical 6h response time to emails, I’m still waiting days later.
The chat service and the call back service do not appear to work.

Yahoo, Amazon, AWS, Cloudflare, Google... all complicit and friends of scammers and criminals... Yahoo Mail hasn't filtered phishing spam for two years now. I receive one to five emails a day in my inbox, emails trying to scam me, steal my data, including identity and banking information, etc., via fake websites and emails mimicking my country's social security system. There are fake traffic fines, fake toll bills, fake insurance policies, fake electricity, water, and telecom bills, fake subscription cancellations and payments, fake refunds, fake undelivered packages, and it goes on and on. I've reported it repeatedly to Yahoo, AWS, and Cloudflare, who claim to be taking it into account, but nothing has been done for years, and spam continues to flood my inbox. It's never even filtered by Yahoo Mail's spam filter, which is practically useless, especially spam from AWS and Cloudflare. Nobody cares, not even Spamcop or the authorities in my country, who are complicit in crime in general, given their slow and ineffective justice system. And what's worse, I'm also inundated with spam calls (illegal solicitation and fake numbers, including spoofing). I'm fed up. I've turned the issue over and over in my mind, but we're constantly told and pressured to change our email address, phone number, social media accounts, bank account, etc., and even change our identity, just like physically moving if we have problems with neighbors, spam, scams, or insecurity... What a wonderful society we have these days! Back in the past, we had humanity, an effective justice system, human moderation... but that was before the internet, or even at the very beginning of the internet. Now, that's all over, the peace and quiet, and it's open season for thuggery and complete impunity. What a shame! Tech has a bright future ahead, especially the GAFAM companies, who can do whatever they want with impunity, like gods, imposing their will on everyone who can never defend themselves, not even a sovereign nation. Nobody cares anymore. Oh well.

Amazon.fr has been my favorite for last 4 years. Awesome customer service, free and easily return, super quick deliveries, and very effective in every online business platform. I tried cdisount to just compare and my review is already in trustpilot in cdisount. They compare themselves with Amazon.fr but are very far from reality :))

Sellers cannot be trusted because they send the wrong product.

Retrait en distributeur Amazon fastidieux .
37 avenue chateau gombert 13013 Marseille
Scanneur en panne . Clavier capricieux. A reparer au plus vite merci.

They close account for reason that not true and the problem is we sold around 25$ and advertising for around 50$ and in the end they take all money and close account

Bad company

I have done my best to give Amazon multiple chances. But very recently I did order the supplement ACCUVISION (120 capsules) and they only delivered 30 capsules. That’s completely Unacceptable. And they didn’t even want to admit that I’ve ordered 120. They said that I only ordered 30, which is a complete lie. So I don’t recommend Amazon by any stretch. And they don’t even pay their employees very well at all n they are a multi billion company. Completely unacceptable

Amazon cancelled my original order (ASIN B08HSF4FY6) after it was damaged in transit and refunded me. At the same time, the item was marked as “out of stock until June 2026,” which forced me to purchase it directly from the manufacturer at a higher price.
Within days, the exact same item reappeared on Amazon at the original price — demonstrating that the “out of stock” status was inaccurate. I therefore asked Amazon to cover the €70 price difference, which resulted from a situation entirely outside my control.
After many hours in chat, multiple transfers between teams, and several broken timelines for follow-ups, Amazon ultimately refused to compensate the difference, insisting that they only do so when the replacement purchase is made again through Amazon — even though they were the ones who made that impossible in the first place.
The process was confusing, inconsistent, and deeply frustrating. Customer service kept repeating scripted answers rather than addressing the core issue. There was no clear escalation path, no dedicated claims contact, and no meaningful accountability.
If something goes wrong with your order, be prepared for a long, circular process with little flexibility — even when the problem clearly originates from Amazon’s own logistics and stock information.

Delivery date delayed but system telling you your book ordered as Xmas gift will be delivered tomorrow. Until the message is changed to ‘contact the delivery company’: as there is an issue suddenly your bookshop is not responsible anymore . Go see DHL, who subcontracted to La Poste who tells you it is not tracked so what was supposedly under control nobody knows anymore where it is!!!
The attitude of Amazon reminds of an American president in charge who tells you that this was all Biden’s fault !!! ( except that Joe Biden is apparently not the president anymore and you cannot cherrypick when you are in charge)
To summarise goodbye Amazon. Never again! And don’t count on me for Amazon Prime when you are so lousy on the basic service.
In the meantime I discovered momox to buy English books from France.
It is apparently good and will at least never be as lousy as Amazon

While reading reviews from other people about Amazon and its appalling average mark on Trustpilot across all countries, it is obvious Mr Bezos does not care a thing about selling books anymore. Its operations are probably for sale while he makes much more profit selling tv programmes, food and cloud services (amazon prime, whole foods in the us, AWS ). What about boycotting the rest of his companies ?

Amazon [seller Yitahome ] [ Delivery company Everi ] Order placed 3rd/1/2026 item x3 first 2 arrived few days 3rd yesterday instead of 1 tracking number 3 seperate tracking numbers asked Amazon Customer Services to look into missing 3rd part of order on browsing order notice order delivered hang on only part delivered Amazon said 7days to investigate so did some of our own detective work contacted Evri asked for so/called/delivery/dater/sent 3 photos/dates/times/2 looked okay 1 photo didnt well after contacting Everi well/well yesterday found remaining parcel left unannounced in lobby leave it to your thoughts

I have used AMAZON a lot over the years; and today I find myself questioning the business ethics of AMAZON for two key reasons:

1. When you leave a valid critical review on product / delivery / quality; more often than not, AMAZON deletes the review with unjustified reasoning.

2. Products sold with PRIME are usually more expensive than exactly the same product sold without PRIME. In this case a customer pays a monthly subscription for PRIME for free delivery, and sees a product marked up for free delivery, when compare to exactly the same non-PRIME product.

These two examples are reason for a one-star evaluation, despite generally good delivery experiences when using PRIME.

My order was cancelled, I won't buy anything here again

So far I've never had any problems with Amazon itself; as a platform I find it very useful and generally my preferred online shopping platform. I've seen a lot of people complain about their articles and experiences, but that usually stems from 3rd-party sellers and not Amazon themselves, so as long as you are careful, everything should be fine!
So far I've always had great customer support and nothing to complain about.

Excellent service from start to finish never let us down all parcels delivered on the due date or before very respect delivery drivers in our area with a lovely friendly approach well done !!! All over 2025 but especially November and December 2025.

I got my delivery yesterday, and OK it was left outside, I am not complaining about that. But the item was an electrical product, brought to give as a Christmas present, it came in its own box with a big Amazon sicker on it with my daughters address on it plus the usually details.
But it was not wrapped in a plastic bag or a thing, I cant even get the label off, if it was raining, it would have been distroyed,, I am so disappointed with a item not being wrapped for delivery, you could see what the product was, my daughter ordered this for me on her account, with my card, the person I brought it for will think it's secondhand.
A very disappointed customer.
Brendon Mallon