Amazon Reviews 

Order something from Amazon on prime. The order was supposed to arrive on 8/26. I checked the status and it said still at rhe carrier facility. UPS is the absolute worst. They havw been sorry for years. Everytime i order from Amazon, there is never an issue but once i saw UPS, I knew there would be a delay. Just completely horrible..

Terrible experience on several occasions in France this Summer. Amazon France is totally unreliable… missed orders, unreliable delivery service… lots of excuses, most of them late. Basically one cannot count on the service.

Amazon simply is IGNORING all my requests to subscribe to the Amazon Prime STUDENT even after sending all the documents and scholar's email! It so ridiculous that Amazon don't only comply with its own rules and customer's norms - by putting on a service that is not real - that it tried to make a non authorized debit in my account of the FULL rate of the Prime. So, I had to block Amazon's attempts from my card! NOT RELIABLE to make deals with. RUN AWaY!

Je ne veux plus entendre Amazon
Une jungle où on se heurte à un chaînage
Amazon, plateforme livraison, livreur, fournisseur ou tout est fait pour ne pas pouvoir réclamer remboursement si colis pas livré et donc remis à celui qui a fait la commande.

Rien que 2025 et 2026, 3 commandes sans aboutissement sur Amazon, dont 2 à environ 100€ chacune ; produits non livré, argent perdu et pas moyen de récupérer au moins ce qui a été réglé, malgré toutes les preuves concrètes envoyés à Amazon.

Quelle honte professionnelle de ce rapace.

En

I don't want to hear about Amazon anymore.
It's a jungle out there, a chain of command. Amazon, the delivery platform, the delivery driver, the supplier—everything is designed to prevent you from claiming a refund if your package isn't delivered and is therefore returned to the person who placed the order.

In 2025 and 2026 alone, I had three orders with Amazon that went nowhere, two of them around €100 each. The products weren't delivered, the money was lost, and there's no way to recover even what I paid for, despite all the concrete evidence I sent to Amazon.

What a disgraceful, unprofessional company.

Awful service . Sent incorrect item . Amazon fobbing me off with the company I bought from. I was told I'd get a refund ? The company concerned say I ordered something else . Told them to keep my money as it's obvious I won't get a refund.
Tell you what though Amazon you'll lose a lot of my custom . Rob dogs

Amazon started off selling books, yeah? They have zero respect for them. You can spend any sort of money on a new book, from a standard novel to a niche work of philosophy, and they will more often than not (in my experience) package it insufficiently and it will arrive bent or creased or otherwise damaged. And why? Because they wish to save some dollars. But they'll package their greed in euphemistic rhetoric about wanting to preserve the environment. Mhm.

WHY DOES THE DELIVERY DRIVER NO T RING DOOR BELL WHEN I HAVE A BIG ARROW SAYING DOOR BELL THEN HE TELLS AMAZON THAT HE HANDED IT TO ME
SHAME ON YOU AMAZON THERE IS NO WHERE TO CONTACT YOU REGARDING YOUR BAD DELIVERY PEOPLE

This company is getting worse. I have bought thousands of pounds of products from this site over the years and apart from the odd issue it was ok, not great but ok. However lately it’s absolute garbage. I have had items delivered by being thrown down behind the bins and then stated they were hand delivered to me. I have had items not turn up and all Amazon do is blame the seller. I have had items refused to be cancelled- even though they never showed up and lately is the final straw. A defective item was delivered- I asked for a refund. The box it was delivered in was ripped to bits and the parcel actually weighed in excess of 18kg. I told Amazon after eventually getting through to them just to be ignored and then the line of communication cut of by them. I wrote to there executive complaints team actually telling them they were in breach of the uk consumer law 2015 - I didn’t even get a reply. My days with Amazon are over - they are a disgrace and I will stick to my local high street and other shops and strongly suggest that people reading this so the same.

I have now had two separate serious issues with Amazon France, and the pattern is deeply concerning.

Most recently, I returned two sets of rechargeable batteries using Amazon’s own authorised return process. Amazon confirmed on 24 July that they had received the goods and told me in writing that the refund would be processed within two weeks.

Two weeks later, no refund had arrived. Amazon still had both the returned goods and the €41.46 owed back to me. When I contacted support again, the story changed: I was now told to wait 30 days, with no meaningful explanation as to why my case suddenly qualified for this longer period.

That is bad enough, but the complaint process is worse. I explicitly asked Amazon to raise a formal complaint, provide a complaint reference number and escalate me to a supervisor. I was told there was no reference number, no live transfer to management was possible, and that a supervisor would supposedly contact me later. The adviser then ended the chat while my money was still being withheld.

This is not the first time I have experienced this with Amazon France. In a previous case, after being passed between 11 advisers and 12 handoffs, Amazon refused to provide a complaint reference number and gave me an email address for formal complaints which turned out to be not monitored.

That earlier matter was reported to SignalConso. I was later informed that Amazon had not even read the report despite repeated reminders, while French fraud-control investigators had received it.

The recurring pattern is what worries me most:

* unclear and changing information when money is involved;
* long periods where Amazon retains both the goods and the customer’s funds;
* no effective, traceable complaint process;
* no complaint reference number;
* no meaningful escalation;
* customer service agents who simply terminate the conversation when they cannot or will not resolve the issue.

I have now had to open a dispute with my payment provider to recover my own money.

Amazon used to be the retailer people trusted because problems were resolved quickly. My experience with Amazon France has been the opposite: opaque, obstructive and extremely difficult to challenge once something goes wrong.

I would think very carefully before relying on Amazon France for any transaction where a refund might later be needed.

Took out prime as it looked a good deal as you get music and tv / films . What they dont tell you is that unless you pay an additional 11.99 on top of your membership you end up stressed as you can't listen to an album in order or even that album .

1 star

I am extremely disappointed with Amazon's customer service.

Before my order was delivered, I contacted customer service because the price of my Nintendo Switch 2 and Pokémon Legends: Z-A Nintendo Switch 2 Edition had dropped. During a phone call, I was explicitly told that I did not need to return the items and reorder them. Instead, I was promised that the price difference would be refunded after delivery.

The next day, I received a written confirmation by email stating:

"As discussed during our call, call us back once the items are delivered, for refund of the price differences."

Based on both the phone conversation and this written confirmation, I decided to keep the console instead of returning it and placing a new order at the lower price.

After delivery, I contacted Amazon again as instructed. Instead of honoring the promise, I was told that a refund of the price difference was "not possible." I also had to contact customer service four times over two weeks before receiving a final response, despite repeatedly being promised a reply within 24–48 hours.

Had Amazon not made this promise, I would simply have returned the console and reordered it at the lower price. I relied on the assurances given by Amazon's own customer service, both verbally and in writing, and ended up worse off because of it.

What disappoints me most is not the money itself, but that Amazon's written commitments apparently cannot be relied upon. If customer service makes a promise, customers should be able to trust that Amazon will honor it.

Very disappointing experience.

Very disappointing experience. The delivery tracking was never updated, making it impossible to know what was happening with my order. After the item failed to arrive, I was told a replacement power bank would be sent, but instead I received an empty box with nothing inside.This was very annoying as this happened 1 day before my trip and it was an essential that i needed .
The lack of communication, inaccurate tracking, and poor handling of the replacement made this a very frustrating experience. I would not recommend this seller based on how my order was handled.

Can never contact them, every time I try it sends me around and around, useless

Amazon why are you getting Evri to deliver our orders, that we finally receive 4 days later, as they are not updating us with tracking, and delivering 4 /5 days later, on next day delivery's .
Also our delivery's that do arrive, are late in the evening and, no more morning or afternoon delivery's, there arriving much later in the evening.
Too many white van drivers and no Amazon drivers in Amazon vehicles anymore
You use to be reliable, but those days are far gone.

Delivered to the wrong address refusing to take responsibility. Never again Amazon!

I've used Amazon a few times now and they've been pretty reliable. Customer service got back to me within a day when I had a question. Shipping cost was a touch higher than I would have liked. No regrets, would come back.

Amazon.fr did a decent job overall, no major complaints. Prices were reasonable compared to what I found elsewhere. Unfortunately one item arrived damaged and the replacement took a while. Might give them another chance down the line.

First time using Amazon and it went better than I expected. Quality was about what I expected for the price. Unfortunately one item arrived damaged and the replacement took a while. Might give them another chance down the line.

I am absolutely disgusted by the attitude of the delivery driver, I was waiting for my package, I heard his van pull up outside & his music blaring, I heard him shout to my neighbour asking if I'm in, this is before he even knocked at my door!! I opened my front window & he said he has a package for me, I said yes, just bring it to me, he said where's your bell(?) I said just open the gate & hand me the package, he said OH NO, I once got bitten by a dog!!! I asked him if he can see a dog? He said no & drove off!!!!!!! Unbelievable!!
Amazon's response: be patient and wait for the next delivery day!!!!
Not only do I have prime but I also really needed this package on Saturday & Amazon couldn't even organise next day delivery! They couldn't care less as they earn enough without small spenders!!!!!