American Greetings Reviews 87

This is a scam. You sign up for a free membership, but they ask for credit card info. So you do it, and then they immediately charge you $7. Then, when you cancel your membership, it doesn’t “register” and they keep charging you $7 until you tell them that they are scamming you.

I’d give this dead beat company 10 zeros if I could. BEWARE! Don’t sign up for a membership with this company. I cancelled 2 months ago and sent 2 emails 2 weeks apart with no response.

They tried to charge my card again today. I had taken my card off of every payment venue a week before, because I had a feeling they were dishonest to try and charge my card again, so they were unsuccessful.

I called them to speak to a live agent. Got a RUDE, then condescending lady (Kayla) who was asking my name, zip, address, email and card number. I gave everything but my card number….I flat refused to give her that! She said she couldn’t find my account. Remember, they tried to charge me again today. She kept asking over and over at least 4 times the same info. Wanting spelling of my name each time. I asked for a Supervisor, and she put me on hold for nearly 15 minutes, and never came back. I contacted my bank, and banned them from charging me again in any venue. If they try to charge me again, fraud charges will be filed. I’ll never buy another American Greeting card or merchandise ever again! Their cards are glitchy, and the site is NOT user friendly. Most the cards are tripe!

I expected more from my $85/year. They can take their “Tender Thoughts” and shove it up their ass!

Horrible company. They renew your subscription without notifying you and then refuse to refund your money. Stay away from them!

The worst customer service ever Their attitude is too bad for you if you need anything. Thats why they have a 1.5 star rating here

American Greetings is okay, however, you can have a positive experience as long as you log out after each card you send. DO NOT send more than one card at a time especially the smash-ups. You have to keep logging out after each card or their system will mess it up come delivery day.

Don't get a subscription or even a trial. You should have to renew your own subscription but no, they automatically do it, hoping you forget, and charge a ridiculous amount.

I have tried repeatedly to send a card via text and it doesn't work every time. What a waste of money!
I signed up so I could keep in touch and send cute cards to friends and family and so far, its been a bust!

I tried their so-called "free" 7-day trial over Valentine's Day this year (2023) and decided to cancel my trial two days later. I could not do that on their website in any way, shape, or form!!! On their website, under MANAGE MY SUBSCRIPTIONS page, it said Click on Button to stop your trial. There was NO button. Ever. It was a scam and they charged me $6.99 on my credit card anyway. Upon contacting customer service, I was argued with, they were rude to me and one even hung up on me. They NEVER listened to my issue and just kept saying they could not help me and that my charge was valid. OMG--what a messed-up company!!! Do not give American Greetings.com your credit card info!!!

I tried without success several times to send my friend a birthday card today. I kept getting this error message "invalid json sting." So I called the customer service number, after going back and forth, she put me on hold only to return to say there was a broader issue. Hello!!!. Then she suggested that I go to the browser to send the card. I told her I wanted to cancel the account. She said she could cancel it, and it would not automatically renew. I asked if I would receive a refund since the issue was not my fault. She said, "There's no refund after thirsty days." I said I was going to contact the BBB because I felt they were taking my money for a product I couldn't use. She asked if I could hold again. When she returned, she said she had issued a refund and it would take 3-5 business days for it to appear on my card. Their cards are awesome, but the app is useless when it's not available when you need it.

absolut rip-off. Cards were never sent. No replies to any of my queries. Still trying to get my money back. Paypal case has been opened.

The card was sent but the experience was terrible. Very confusing. They are only after $ and long term
Had to sign up for membership
They say you can do 6.99 month but when you do mandatory membership it’s 29.99 year.
Who wants such a commitment.
Don’t care for auto renewal either.

What a terrible product. You can't edit, i.e., change margins or spacing. I called customer service and got a message that "due to unforeseen circumstances, we are closed". Please call back during normal business hours (I made the call during those hours).

I had a 1-year subscription and everything worked great until 6 months in, right at Christmas time, I could not log in starting December 17. And on December 22, I quit trying. The phones did not work nor help from emailing them. Lost all my contacts and cards. If I cant't get a partial refund, I'll file a complaint with the BBB.

I tried several times and many minutes to "Start My Free Trial" and every time there was a problem with the payment. I checked the balance on my card and there were sufficient funds to cover the automatic billing for a year, so I don't know what the problem was. Fine by me if they don't want my money, I'll spend it elsewhere.

I think the company sucks I was a employee my paycheck was stolen out of my mailbox been trying to get a hold of someone so you can put a stop on the check but all I freaking keep getting is ( IM SORRY BUT FOR SOME UNFORESEEN REASON WE ARE CLOSED ) so I'm guessing the check has already been cashed and I will bet you anything they say well it's been cashed so we can't do anything about it if your damn company would answer the freaking phones I would not recommend working here at all

Don’t sign up for this service unless you plan on keeping it and paying for it for a long time. I got the trial to see if I liked it and then knowing that I would not have anyone I needed to send a card to in the next couple of months, I decided to cancel the trial and pick up a membership in a couple of months. That won’t be happening now! They make it nearly impossible to cancel a trial. There’s no way to cancel it online, they do not answer emails, and to reach them by phone is very difficult. They’re only available weekday business hours and you’re on hold forever. So if you work during those hours like myself, good luck getting a hold of them.

I have used American Greeting cards for years and have been quite satisfied until their latest change to createacard. It doesn’t have the selection or functionality as their old print card feature. Would sure like to know why they changed. I email most of my cards but occasionally like to print one. Not anymore.

Nothing like the paper card reputation. Seems like they bought rights to the name and host an awful eCard interface. I mean, the whole point is to send out my 55-75 eCards, right? Not if you're on their site -- max 50. You don't learn this until you have paid for a membership. Plus there are better sites, which are more affordable, which provide more professional content. I paid for a 2 year membership and cannot get a refund, even partial. Even the free, cheesy, ad-driven eCards are better than this company. Save your money!

the place just scammed my CC. DO NOT use this company anymore

I guess American Greetings has gone Chinese on us. I bought a box of Christmas Cards that was unopened that said it had 14 cards and envelopes. 14 envelopes but only 12 cards and 2 of those were not folded properly. Made in China. So I need to send cards to two more people and I looked for ecards so I wouldn't have to buy another box of cards just to replace the 2 missing from my box. I see American Greetings gets bad review for ecards too. Going to look for Christmas cards by another company after this. They clearly sold out.