Amsys 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

My wifes Macbook was sent to Amsys via the John Lewis Repair Centre under the 2 year warranty. Issue was a faulty screen/display, with a suspected fault being the data/display flex... See more

Rated 5 out of 5 stars

If I could give them more stars I would, I had a major issue with my iMac, running slow, Amsys suggested a SSD upgrade. However when it was delivered back it was mis treated by the delivery company ca... See more

Rated 5 out of 5 stars

I went into Amysys Poland Street to get a new battery for my iPhone 8. The screen got broken in the process so they replaced it with Apple covering the cost. Took 24hrs to get sorted out which wasn’t... See more

Rated 5 out of 5 stars

During such a stressful situation as having your phone broken, Amsys have exceeded all expectations from start to finish. Sarah was such a star and not only helped me get booked in for the repair but... See more

Company details

  1. Computer repair service

Information provided by various external sources

Apple repair services are available on-site at our Apple Authorised Repairs Centre in Soho, Central London and Kenley in South London. We repair over 30,000 Apple devices a year so you’ll be hard pushed to find any independent company in the UK with more Apple repair experience than us. As well as running our repair centres, we also handle bulk repairs for insurance companies and the biggest and best known high street retailers.


Contact info

All reviews

(868)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Some elements of the service are great some are not good

Booking my phone for collection and delivery was simple and very easy. The service was great. Customer services was very helpful in detailing charges, etc. The reason I gave the experience an average is because no one from the technical/repair team send me any information about what repairs where needed if any for my phone. I got emails stating that my phone had been repaired and it was on its way back to me but no detail information of what had been done. I am now waiting for my phone to arrive tomorrow and I have yet to know what work has been done to my phone and if it will be working. I have asked customer services for information several times but no response either. The charges do not correspond to any charges set out on their charges menu and so I have no idea what to expect when my phone arrives. This is very disappointing.

12 July 2021
Rated 5 out of 5 stars

I received EXCELLENT customer service…

I received EXCELLENT customer service from Katie (thank you!) She was friendly, super helpful and efficient. My phone was fixed (new battery) in around an hour. Very pleased with my overall experience. Would recommend to others!

26 June 2021
Unprompted review
Rated 5 out of 5 stars

Great service.

Great service.. very quick and well worth £19.99 to see my daughter’s face when we collected it.
The lady on the front desk was very friendly and helpful.

Totally recommend 10/10 for me

25 June 2021
Rated 5 out of 5 stars

Very good.

I had the misfortune of both my MacBook Pro and my iPhone needing repair at the same time. I couldn't make or receive calls and the keyboard on my MacBook couldn't type capitals, @ some numerals.
Amsys were excellent, they picked up both devices, informed me what was wrong, how much and how long it would take to repair and delivered them back when repaired. The lady I spoke to on the phone was also very helpful. I would definitely recommend them.

21 June 2021
Rated 5 out of 5 stars

Great team and amazing service

I was very positively surprised by the service, the team and the resolution of the issue!
They explained all the options for my MacBook issue and resolved it within 4 days, as they had mentioned! Very important since it was my work laptop.

Receiving also updates throughout the whole process was a great customer experience!

Katie & Mike were really helpful and with great attitude!
Great job guys!! Many thanks for everything

23 May 2021
Unprompted review
Amsys logo

Reply from Amsys

Hi Greg,

Thank you for taking the time to leave such a positive review and we are glad you are happy with the service you received. I will ensure that Katie and Mike hear your kind words.

Robert

Rated 5 out of 5 stars

Fast, effective, professional and friendly

Mac repaired under Apple Warranty. Very quick and effective with professional and friendly service all round. Highly recommended

21 May 2021
Unprompted review
Amsys logo

Reply from Amsys

Hi Tom,

We are glad you were happy with your service and would recommend us! Thank you for the positive review.

Rob

Rated 1 out of 5 stars

poor value for money

poor value for money. my laptop suffered liquid damage, cause they said there was a possibility I won't be able to recover my data, I strongly believe they wiped my laptop on purpose so they have less work to do and are probably linked to the data recovery specialist, and get a cut from him. said my laptop will take 3 days ended up taking 2 weeks. not professional, I had to keep reminding them my laptop was meant to be shipped not collected. better off going to apple to be very honest. Just to be clear about the data recovery thing had another laptop which I abandoned from last year may and would also not turn on, got it fixed and the laptop came with the exact safari page it was left on when it suffered liquid damage so what is the truth? Useless really, also didn't check my charger which didn't work and now I have to go back and get a new one

21 April 2021
Unprompted review
Rated 5 out of 5 stars

I was very impressed with the turn…

I was very impressed with the turn around time on the repairs.

20 April 2021
Amsys logo

Reply from Amsys

Hi Soji,

Thank you for taking the time to leave a review. We pride ourselves on our quick turnaround time so we are glad that we surpassed your expectations here!

Regards
Robert

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look