Amsys 

Very poor service company, definitely not a good advert for apple. Constantly over promise under deliver, accepted a repair did nothing till chased, needed part, again did nothing until prompted by apple, promised re-delivery today, have waited all day, just excuses, but didn’t bother to see it through, customer satisfaction appears to be the last thing on their mind. As of now not delivered as promised

Starting with the receptionist, who’s interest was not focused on the client, the "specialist" in charge with the reparations "forgot" to do his job...

"On drop off last Tuesday 9am, I was told by the man on your reception desk in Soho, that it would be ready last Friday, or today at the latest.
On calling you today, to check the late status, having heard nothing, I am shocked and very unhappy to find out that you have not even started the work yet!
I mentioned many times that the laptop is vital for my work as a teacher.
I need the laptop mended as a matter of urgency.
Please get in touch and confirm what you are going to do to ensure I get the laptop promptly."

This is what I had to write to Robert Emberson the "specialist".
So, my advice, avoid this store and the people "working" in.

The issue seems resolved now. I had sent in an Apple watch for repair as it was draining battery life very quickly, they couldn't find any fault, and now, having the watch back in my possession, it seems to work just a fine without losing battery life quickly, not sure what happened

Quick repair and friendly customer service

excellent service, thank you..

They fixed my mac pretty quickly, the only downside of the story is that I had to pay 15 GBP for the delivery to have my computer back since I couldn't go to pick it up in person.

Fixed my phone really quickly, great communication throughout. Phone also came back perfect despite being run over by a car :)

The staff is rly friendly and apple care is the goddess.

Attended the Poland Street store and was helped by Katie, she made sure I knew the process and thoroughly explained how I would have an assessment deposit taken and it would be refunded back to me if the issue was internally with the MacBook and not damage I had caused. luckily I had a 2016 MacBook Pro which had been recalled due to display monitor issues. Great collection time and the work round took 1 week in total from drop off to pick up. I was promptly given a refund and two days later an employee (I cannot remember his name maybe Scott?) called me to check that my macbook was in good working order!

Very quick service, polite and responsive staff.

Everything worked smoothly and accirding to promises. I don’t have any complaints and would recommend Amsys to others

I had dealt with apple for a month, trying to trouble shoot my 7 month old I pad, finally I was given an appointment with Amsys, their care and expertise was five star, they looked after me in a kind, and were very patient with me. Working with apple, they got my I pad back to me in less than a week, I have given their e mail, and phone number, to all my professional colleagues, who are now going to them, as a Apple user.
Regards
Martin

Fast service, communicated at all stages and AirPods Pro replaced via Apple for free.

Apple authorised repairs, quick to book and turn around, friendly service, total confidence

I had a screen problem with my laptop’s hardware and after talking to apple I went to amsys poland st. Really helpful and friendly staff, took a week and a half for them to do a diagnostic assessment and then sort the issue out so really efficient considering the current situation and that apple is closed. There is a fee for the assessment and sorting out the issue but it’s relative to the problem. They give you updates on what they’re doing with your device throughout the week and when it’s ready which was really reassuring. Collection was super easy and efficient and the staff are really lovely💕

The service was absolutely horrendous!! I was referred by Apple to them but I was completely appalled by the service I was given. I was told it will take 3-5 working days for my phone to be repaired but I was left without my phone for OVER THREE WEEKS!!!!!! There was very little communication regarding what’s going on and every time I called to enquire I was told they cannot pin-point a day or around how long it will take and was given very generic answers! Horrific customer service!! Never going back!!!!

Overall my emails were answered promptly and the information was clear. Ivona has been wonderful in responding to my queries. I felt overall an efficient service was provided.

Really, really bad service from start to finish, including being told a pack of blatant lies on the phone by one of the women who I spoke to about my daughter’s item being sent to Apple (it hadn’t- it was still on the premises!) through to their customer service where the technician had actually forgotten to fill in the paperwork properly, which was then returned to the store, along with the product, by Apple!

It finally arrived over a week after it should have, but it was only the excellent customer service and intervention of Andy, who actually went out of his way for me on several occasions. He was the only reason I persisted with them because at one point I wanted the damage item returned to me unfixed!

I will NOT deal with this company again- I was only directed to them because Apple are still closed during the lockdown.
So why are Amsys open if Apple are closed???