Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
Company replied
Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
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I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
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Company details
- #8 of 8 best companies in Genealogist
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.5
Average
9k reviews
Asks customers to review
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Resolved our membership issues.
Resolved our membership issues.
AI experience not so good, but once we spoke to a real person, it was easy
23 June 2026
Reply from Ancestry.co.uk
Thank you for sharing your feedback with us! We are so glad to hear that our team was able to get your membership issues sorted out quickly and easily.
Your feedback is incredibly valuable to us as we work on making our automated systems smoother and less frustrating. Thank you for your patience, and we are so happy you're back to exploring your roots
Rate it as the best overall site for…
Rate it as the best overall site for research and software development,
10 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you so much for the incredible review! We are absolutely thrilled that you rate Ancestry as the best overall platform for your research. We truly appreciate your feedback and support as we continue to build and innovate. Happy researching!
Renewal without permission.
If I could give less than 1 star i would.i cancelled my subscription as per their instructions on leaf. The notification stated my account was cancelled but valid until the end of the payment period as expected. But then they arbitrarily renewed it one month later without authority , are stating their policy says they need two days notice before the renewal date to get a refund which I could not do because it was cancelled
22 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for taking the time to share your review, and we are sorry for the frustration this situation has caused. It is understandable to be upset about receiving a charge after attempting to cancel your subscription, especially when being quoted a notification policy for a renewal that you intended to prevent.
Please reach out directly to our customer support team so we can look up your account details. Our team will need to investigate the system logs for that specific cancellation date to review what occurred and determine the appropriate next steps for your account.
https://bit.ly/3WW1rUh
Customer service gaslighting
Awful customer service experience. I started getting cryptic error messages in timelines like "! Something went wrong" and some records coming back with "n undefined". Customer service just gave me the usual runaround of telling me it's my device, it's the cache, it's cookies, it's an adblocker. They said if the android app was working fine that proved my windows browsers were the problem. Really?!! Then asked me to fill in a huge report: Steps to reproduce the problem, URLs, device type etc. I refused and ended the chat. Waited 5 minutes and things started working again without any intervention on my part. The problem was their end. Customer service is all about convincing you that you are the problem and everything at their end is fine, which it is because they've already got your money.
Edit after reply:
It's great that you use AI to generate patronising replies. A loading error wouldn't show up across multiple different browsers at different times. Making it sound like I'm getting frustrated because I "just want things to work" is a further insult to my intelligence. I now know better than to warn you of technical problems with your site. I'll certainly be looking for alternatives in the future.
22 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Mark! We're sorry for the frustrating support experience, but we are very glad to hear that your timeline is loading correctly again.
When sudden errors appear and then clear up a few minutes later, those types of intermittent issues can often point to a temporary browser conflict or a loading error on the device, though it is also entirely possible you experienced a brief hiccup on our end. Because intermittent glitches can stem from either side, our team typically starts with standard suggestions like clearing cache and cookies, as they do resolve the vast majority of issues like these. If the issue doesn't clear up, we collect more detailed reports so our technical team can replicate your exact environment and pinpoint the root cause.
We completely understand how tedious it feels to be asked for this information when you just want the site to work, and we appreciate your feedback. We hope this offers some insights and wish you all the best with your family research!
A good tool for searching family links…
A good tool for searching family links and information that you'd never gain accurately through conversation and recollection, but a little too expensive for continuous use over a long period of time.
22 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for the review! We are glad the platform is helping you uncover accurate details that go beyond family stories, but we completely hear you on the cost. To help make continuous research more budget-friendly, you can pause your paid subscription at any time without losing your tree, or check if your local public library offers free access to Ancestry on their computers. We truly appreciate your feedback!
Reply from Ancestry.co.uk
Thank you for sharing this lovely review with us, Lauren. We're delighted to hear that you've enjoyed your experience using Ancestry to date and have found lots of great information. We're excited for you to continue climbing your tree and piece together your family's story.
Very easy to use with helpful hints.
20 June 2026
Unprompted review
Reply from Ancestry.co.uk
We appreciate you sharing this review with us, John. It's wonderful to receive this feedback that you find Ancestry so user-friendly and find our hints so helpful in progressing your research. We are excited to see where your research takes you.
I can find everything everything pretty…
I can find everything everything pretty easily
20 June 2026
Unprompted review
Reply from Ancestry.co.uk
That's wonderful to hear, William! We're thrilled to hear that you have enjoyed so much success researching your family history to date and want to wish you the very best of luck as you continue to climb your family tree.
My go to database
I have been using Ancestry for years and love the fact that it's getting a bigger repository of databases to use to explore my roots and branches, as I would not be able to travel all over the globe to carry out in person research.
20 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for reaching out to us with this review, Briony. We're delighted to hear that you are enjoying your experience researching with us to date. We're proud to be the host of the world's largest collection of family history records and want to wish you the very best of luck piecing together your family history.
Reply from Ancestry.co.uk
Thank you for reaching out to us with this review, Anita. We're delighted to hear that you are enjoying using the Ancestry website and have found family with our help. We want to wish you continued success on your journey of personal discovery with us.
A great genealogy site to further your…
A great genealogy site to further your findings into past generations to reveal more about yourself and what made you. I recommend Ancestry.
19 June 2026
Unprompted review
Reply from Ancestry.co.uk
We're so glad you're enjoying your research, Antoine! We're wishing you all the best!
Reply from Ancestry.co.uk
Thank you for sharing this review with us, Brooke. We're delighted to hear that you're enjoying using Ancestry. We're excited to see where your continued research will take you.
Ancestry is interesting and informative
18 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for taking the time to share this review with us, David. We're delighted to hear that you are enjoying your research on Ancestry and are excited to see where your continued research will take you.
good interesting easy to use
17 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for the fantastic review! We are absolutely thrilled to hear that you are finding Ancestry easy to use and interesting. Happy exploring!
Fun looking up ancestors on ancestry.co.uk
Is is so fun finding minute details about my ancestors, and finding them also in America and Australia. I never though a white british woman like me, would have a dna match to an australian aboriginal female. And then finding i had a distant cousin from London, going to Utah USA in the 1840s as a mormon convert, that ended up with 6 wives and 37 children!!!!!
17 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing your review. The vast connection of family history is truly incredible. Uncovering links across continents, from early Australian histories to a relative in 1840s Utah with such a massive branch of the family tree, is exactly what makes genealogical research so fascinating. It proves that our stories are often far wider and more surprising than we ever imagine.
£7.99 per month well spent
Some people may consider £7.99 a lot of money but to me it's worth every penny to be able to see how my shared matches relate to each other. And as new pro tools are added it gets more interesting and helps add life to my trees.
17 June 2026
Reply from Ancestry.co.uk
Thank you for sharing your review. We are glad to hear that you are finding so much value in the Pro Tools. Being able to see how your shared matches connect is a huge breakthrough for solving family mysteries, and it is great to know that the new features are helping you breathe life into your family tree.
Have given 3 stars as a long with other…
Have given 3 stars as a long with other Ancestry members in particular my cousin,when you add media to your gallery,when the box comes up to link the media to a member of your tree,the box appears & as soon as you do this the box disappears.Phoned Ancestry,did what they advised,cleared my cache tried a different browser to no avail.Ancestry please sort this issue out.This issue has been going on for a time.
16 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing your review. We are very sorry to hear that this media linking issue has been causing so much frustration for you and your cousin.
Having the pop-up box instantly disappear when you try to link photos or documents to your family tree is incredibly disruptive to your research. Since clearing your cache and changing browsers didn't resolve the glitch, this points to an issue.
While we cannot submit individual technical tickets on behalf of members from here, we highly encourage you and your cousin to contact our specialized technical support team directly so they can gather your account details and prioritize a fix.
https://support.ancestry.co.uk/s/phonesupport
Customer Support easy to contact and…
Customer Support easy to contact and resolved my query about registering a DNA kit to be taken by a relative.
16 June 2026
Reply from Ancestry.co.uk
Thank you for sharing your review. We are pleased to hear that our support team was easy to contact and successfully helped you navigate the process of registering a DNA kit for your relative. Providing a smooth experience for managing family accounts is very important to us, and we appreciate you letting us know.
The app has been really helpful to up…
The app has been really helpful to up load photos etc. The site is easy to use and update.
12 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing your review. We are glad to hear that you find the app easy to use and that it makes uploading photos and updating your tree a smooth experience. Preserving those visual memories is such an important part of bringing your family history to life.
great experience
15 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us! We're delighted to hear that you have had a such a wonderful experience to date and want to wish you the best of luck with your continued research.
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