Huge amount of information but the 'hints' are sometimes wrong (Name, place etc.). To many have just copied off others trees which means that some of the hints are completely 7 utterly wrong - it is a... See more
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Review summary
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Ancestry can be a good starting point but the information it provides should never be taken as certain or 100 per cent accurate Double check what it is providing against other sources or genealogy... See more
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Ancestry is by far the best family history site and the DNA tools are better than say, My Heritage. The quality of trees on Ancestry is extremely poor many "members" do not have trees or have very sm... See more
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I’ve solved the mystery of my paternal grandfather’s identity, with the invaluable help of Ancestry’s dna database. I still have mysteries further back to solve. It would help enormously if I could up... See more
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Company details
- #8 of 8 best companies in Genealogist
About Ancestry.co.uk
Written by the company
Ancestry® is the UK’s largest online family history website. Discover your family story with access to the world’s biggest online collection of family history records and the number one selling DNA test.
With an Ancestry® subscription, you could search over 27 billion records from over 80 countries, helping you grow your family tree and uncover your genealogy. Start exploring today with a 14-day free trial.*
START A FREE TRIAL
AncestryDNA® is a simple one-off test that reveals your origins and the countries, counties and towns your ancestors called home. You can connect with DNA matches around the world to discover your shared family history. Regular updates mean your results can become more refined with even more detail.
GET A DNA KIT
Together, an AncetsryDNA® test and family history membership can help unlock undiscovered details about your family story.
VISIT OUR SUPPORT CENTRE
*Free trial terms apply
Contact info
3.5
Average
9k reviews
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£7.99 per month well spent
Some people may consider £7.99 a lot of money but to me it's worth every penny to be able to see how my shared matches relate to each other. And as new pro tools are added it gets more interesting and helps add life to my trees.
17 June 2026
Reply from Ancestry.co.uk
Thank you for sharing your review. We are glad to hear that you are finding so much value in the Pro Tools. Being able to see how your shared matches connect is a huge breakthrough for solving family mysteries, and it is great to know that the new features are helping you breathe life into your family tree.
Have given 3 stars as a long with other…
Have given 3 stars as a long with other Ancestry members in particular my cousin,when you add media to your gallery,when the box comes up to link the media to a member of your tree,the box appears & as soon as you do this the box disappears.Phoned Ancestry,did what they advised,cleared my cache tried a different browser to no avail.Ancestry please sort this issue out.This issue has been going on for a time.
16 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing your review. We are very sorry to hear that this media linking issue has been causing so much frustration for you and your cousin.
Having the pop-up box instantly disappear when you try to link photos or documents to your family tree is incredibly disruptive to your research. Since clearing your cache and changing browsers didn't resolve the glitch, this points to an issue.
While we cannot submit individual technical tickets on behalf of members from here, we highly encourage you and your cousin to contact our specialized technical support team directly so they can gather your account details and prioritize a fix.
https://support.ancestry.co.uk/s/phonesupport
Customer Support easy to contact and…
Customer Support easy to contact and resolved my query about registering a DNA kit to be taken by a relative.
16 June 2026
Reply from Ancestry.co.uk
Thank you for sharing your review. We are pleased to hear that our support team was easy to contact and successfully helped you navigate the process of registering a DNA kit for your relative. Providing a smooth experience for managing family accounts is very important to us, and we appreciate you letting us know.
The app has been really helpful to up…
The app has been really helpful to up load photos etc. The site is easy to use and update.
12 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for sharing your review. We are glad to hear that you find the app easy to use and that it makes uploading photos and updating your tree a smooth experience. Preserving those visual memories is such an important part of bringing your family history to life.
great experience
15 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us! We're delighted to hear that you have had a such a wonderful experience to date and want to wish you the best of luck with your continued research.
Rip-off.
6 months since I signed up for this - 2 failed DNA tests (despite meticulous following of their instructions) and they've taken £100 in membership fees which is completely useless to me without the results! The website is horrible to navigate and support staff unhelpful.
15 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Jodie. We are so sorry to hear about the frustration of having two samples fail analysis, especially over a six-month period.
We want to clarify that our memberships are separate from the DNA test. You do not need a paid subscription to view your main DNA results, but you can use your current membership to build your tree and search our historical record collections in the meantime. If you'd like to explore that side of the site, this guide can help you get started:
https://support.ancestry.co.uk/s/article/Getting-Started-Lesson-1-Starting-Your-Tree
When a sample fails, we always offer a free replacement kit, which you can request directly through your account here:
https://support.ancestry.co.uk/s/article/Replacing-a-DNA-Kit
To give your next sample the best possible chance of passing, we highly recommend reviewing these steps:
- Change the timing: If you provided your last sample in the morning, try the afternoon instead (or vice versa).
- Do not eat, drink, smoke, chew gum, or touch the inside of your mouth for 30 minutes before collecting your sample.
- Try brushing your teeth or using mouthwash, then wait 30 to 45 minutes before providing your sample.
- Make sure the liquid saliva (not the foam or bubbles) reaches the fill line.
- If you can’t produce enough saliva in one try, refrigerate your tube in an upright position between attempts. You can refrigerate your sample for up to a week before adding the stabilizing fluid in the saliva tube.
We truly hope this is helpful and that you will still have an interesting DNA experience in the end!
Reply from Ancestry.co.uk
Thanks for taking the time to share this lovely review with us, David. We're delighted to hear that you've had such a wonderful experience with our customer support team. We wish you the very best of luck as you continue to climb your family tree and please do not hesitate to get back in touch should you require any assistance going forward.
Subscription
Bought DNA kit, did not subscribe to a free month and then yearly subscriptions thereafter, but my ancestry took £109 yearly subscription from my account. Just had a call from a condescending advisor telling me I did subscribe but didn’t realise, referring to an email address and Apple ID which aren’t mine, and then trying to talk over me when I’m advising of this. She wouldn’t listen when I told her I even had the email thanking me for purchasing the DNA kit at £19.90, and no trial period and subscription were ever mentioned until I got the email thanking me for having used the trial period(which I didn’t have), and telling me I needed to cancel by the date before the email was sent if I didn’t want to pay the yearly subscription. I was offered a free DNA kit and an email to cancel next year subscription as a consolation, which I refused and was adamant that I wanted the whole £109 back. She then went away and told me what she could do for me was give me 25% back, which again I refused. She kept telling me to stop arguing with her, and then. said she could give me either 50% or 100% back. After telling her I would settle for nothing less than a 100% refund, she hung up on me. Thankfully, I had paid through PayPal and opened up the dispute through them. Just checked on PayPal and 100% refund has been issued. Wouldn’t recommend these to anybody, unless they are strong enough to stand their ground and dispute any additional charges that they haven’t signed up to because they will be charged them if my experience is anything to go by.
6 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hello Alison. We are very sorry to hear about your recent experience and the frustration it caused. While we always aim to be completely transparent with our subscription options during checkout, we deeply regret how your support call was handled, as this does not reflect the standard of service we strive to provide. We are glad to hear that this matter has now been resolved. Thank you for sharing your feedback with us.
A fascinating well-recommended journey
I first started this just to keep track of who was who in family photo's but when I started digging and going further and further back, I never would have realised that the Industrial Revolution wasn't just a dusty page in a history book - my family was an active part of it! Still lots of un-answered questions and some dead-ends (adopted great grandfather - so no prior records). However the genetics also answer a lot of questions . Fascinating journey.
14 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thank you for taking the time to provide this review, Brendan!
It’s amazing how a simple project like organizing family photos can turn into a journey that brings history to life. It sounds like you've encountered some fascinating stories! We’re also glad that your DNA results are helping you find answers where the paper trail leaves off. If you're interested, you can find our webinars linked below. The session 'Using Your Match List to Solve Brick Walls' may provide some inspiration:
https://www.ancestry.com/t101648/rd.ashx?ancid=9v16wqrpzu
Wishing you all the best with your research!
Absolute scam.
Absolute scam.
I got my DNA results that I paid for however what they don’t explain initially is that you are expected to pay £50 per month going forward
This is extremely hard to try to cancel- I spent a whole morning going round in circles trying to cancel it and unable to speak to anyone about it.
Managed to cancel now £50 has been taken out of my bank- again I can’t get in contact with the company at all.
I’m going to have to cancel this with my bank directly
Avoid at all costs as this company is not upfront about how they work
14 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks very much for reaching out to us, Ceri. We do regret to learn of any unexpected billings. We can confirm that, in addition to our DNA test, we also offer memberships, which grant access to the historical records and research tools that we host. Our memberships are optional and are not required to take a DNA test with us or receive the results, and can be cancelled at any time, either online via your Account Settings page (ancestry.co.uk/account) or by contacting us. If you encountered any difficulty in getting in touch with us to resolve this matter, then we are sorry to hear it, and we'd be anxious to ensure you have our contact details should they be needed moving forward. You can find our Live Chat link and hotline number detailed below for your convenience. Please don't hesitate to reach out if you need any additional assistance!
Live Chat: https://support.ancestry.co.uk/s/contactsupport/
(UK) Phone Support: 0-800-032-6469
Reply from Ancestry.co.uk
Thank you for sharing your review. We are very sorry to hear that your recent experience didn’t live up to the high standards you usually expect from us. We always want your time on our site to be smooth and productive.
If you are experiencing any specific technical issues, trouble with a feature, or if there is anything we can do to help get things back on track for you, please let us know. We appreciate your patience and your continued support.
https://support.ancestry.com/s/phonesupport
Reply from Ancestry.co.uk
We wish you all the best in your search, Doris! If you'd like some tips to help you, please don't hesitate to review the free class that we've linked below. We hope this guide can help you find the connections you're looking for!
Link: https://www.ancestry.com/c/discover/education/cousin-connection
Great user friendly database
13 June 2026
Unprompted review
Reply from Ancestry.co.uk
We're so happy to think so! Thanks so much for sharing this with us, Catherine.
Comprehensive features and…
Comprehensive features and functionality combined with ease of use make Ancestry a go to for family tree research.
13 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks very much for your kind feedback, Malcolm! If there's anything we can do to improve your experience even further, please don't hesitate to let us know. We're always happy to hear feedback and suggestions on how we can innovate. Cheers!
Really helpful and informative
Really helpful and informative, sounded genuinely interested and happy to help !
11 June 2026
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us, Karly. We're delighted to hear that you received such wonderful support when you recently contacted our customer service team. Please do not hesitate to get back in touch should you need any assistance going forward either.
Worldwide Ancestry Membership
In upgrading my Ancestry membership to Worldwide, David was very helpful and informative. He clarified what the membership covered and sorted out the cost immediately.
Many thanks, David.
13 May 2026
Reply from Ancestry.co.uk
Thanks for stopping by and sharing this lovely review about your experience with David over the phone. We're delighted you received such wonderful support and are excited for the discoveries you have ahead of you as you get stuck into your research with even more access.
Advisor was very friendly
Advisor was very friendly, helpful and knowledgeable ito all my questions. A pleasure to talk to.
11 June 2026
Reply from Ancestry.co.uk
Thanks for reaching out to us, Jashbourne. We're so glad to hear that you received such wonderful support when you recently contacted us for assistance and wish you the very best of luck as you continue your research journey with us.
I can’t change if a person has divorced or remarried
It’s so difficult to find information and change any information saved. I’m not happy with this site at all
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Hi Susan and thank you for reaching out to us with this review. We're sorry to hear that you've had such a disappointing experience using the Ancestry website. It sounds like you might just need a couple of tips on how to navigate the website as both searching and editing information on Ancestry is relatively easy to do. Please check out the guides we've linked below. The first one is one you're probably looking for specifically.
https://support.ancestry.co.uk/s/article/Fixing-Relationships-in-Trees
https://support.ancestry.co.uk/s/article/Ancestry-Family-Tree-Resources
https://support.ancestry.co.uk/s/article/How-to-Search-Ancestry
If you continue to have any issues editing your tree or finding records, please give our team a call on the number listed below and one of our agents will be happy to offer you more tailored support over the phone.
+44 800 032 6469
Monday - Friday: 9:00 am - 9:00 pm GMT
Saturday - Sunday: 12:00 pm - 9:00 pm GMT
I have traced both my Paternal and…
I have traced both my Paternal and Maternal Biological Families
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this review with us! We're delighted to hear that you've traced your maternal and paternal side of the family on Ancestry. That's so exciting. We're excited to see where else this journey takes you.
It’s very good and invaluable for…
It’s very good and invaluable for researching your family history
11 June 2026
Unprompted review
Reply from Ancestry.co.uk
Thanks for sharing this lovely review with us, Nick! We're delighted to hear that you are enjoying your experience researching your family history on Ancestry. We can't wait to see where your research journey takes you.
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