Angara Inc. Reviews 2,982

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and pendants are stunning, beautifully crafted, and exactly as pictured. Many appreciate the ability to customize their purchases, such as selecting gemstone quality and karat weight, which enhances their shopping experience. The customer service is consistently highlighted as outstanding, with reviewers commending the helpful, proactive, and efficient support received, often mentioning quick responses and personalized assistance. The presentation of orders, including beautiful gift wrapping and elegant boxes with lights, also contributes to a positive overall impression. However, some customers also noted issues with product durability, such as stones falling out or items breaking shortly after purchase, leading to concerns about quality control. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, particularly regarding repair policies or order discrepancies. There were also instances of incorrect orders being sent or delivery timelines not being met, causing frustration for some.

What people talk about most

Product

People report positive experiences with product quality, often describing items as stunning, beautiful, and... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers praising the prompt, proactive, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the prompt, proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

What fantastic customer service. My ring arrived and was beautifully gift wrapped and also I received a lovely free gift. Due the the ring being too big I contacted Angara and received an email immedi... See more

Company replied


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.6

All reviews

(2,982)

216 reviews in the last 12 months

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Rated 3 out of 5 stars

Shonky lifetime warranty, beware.

I have used this company several times to buy jewellery for special occasions. The actual presentation of the jewellery and the way it looks is great. The purchase and delivery process is also good. Unfortunately, when issues arise with warranty claims it is a different story. We paid nearly $2000 for a sapphire ring for our daughters 21st and after about 18 months the stone fell out and was lost. Assuming it would be covered by the 'lifetime warranty' I got in touch and was told it was not covered by the policy. The actual clause states that "Wear and tear and lost or missing stones and parts of the jewellery due to inappropriate, improper or abnormal use of the product." They are clearly including 'wearing' the jewellery as inappropriate use as they would not honour the warranty. This was a gift that I was hoping would last her whole life not 19 months. The next daughter is 21 soon and we will buy her ring elsewhere. This occurred in December 2025.

4 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Tarina,

Thank you for sharing your feedback with us. We’ve reviewed our records and understand the challenges you’ve experienced with the product. One of our team members will be reaching out to you within the next couple of hours to assist you further.

In the meantime, if you need anything else, please feel free to write to us at customer.service@angara.com
Or call us at 1800 934 237 for immediate support.

Rated 5 out of 5 stars

Chloe was brilliant

Chloe was brilliant, helped with my worries of delivery.
Yet to receive the item but thus far Angara have been great.

1 December 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Craig,
Thank you for sharing this. We’re glad Chloe was able to help with your delivery concerns. If you need anything else, we’re here for you.

Rated 5 out of 5 stars

Good photos.

1 December 2025
Angara Inc. logo

Reply from Angara Inc.

Hi James, Thank you so much! We’re glad you loved the photos. If you need anything else, we’re here to help!

Rated 5 out of 5 stars

Had been looking for a gift for my…

Had been looking for a gift for my Wife's Christmas and finally found it on Angara, Very Happy

29 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi William,
So happy to hear you found the perfect Christmas gift for your wife. Thank you for choosing us — it means a lot.

Rated 5 out of 5 stars

Beautiful ring

I received my beautiful ring in a wonderful ring box but had to use the online chat twice in a week so I could see about getting the ring resized. I had dealings with Rose and Chloe who were both most helpful and dealt with what I needed perfectly, Great company, thank you.

28 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Claire,
Thank you so much for this lovely review! We’re really happy to hear that you’re loving your ring and that the ring box added a little extra magic to your unboxing moment.

We’re also glad Rose and Chloe could help you quickly with the resizing. We’ll definitely share your kind words with them!

Thank you for choosing us. We’re always here whenever you need us.

Rated 5 out of 5 stars

Easy clear directions to purchase my…

Easy clear directions to purchase my ring

26 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Mrs. P. Walker,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the directions for purchasing your ring were easy and clear. It truly means a lot to us. If you ever need any assistance in the future, we’re always here to help.

Rated 5 out of 5 stars

Beautifully made jewellery and…

Beautifully made jewellery and presented so nicely. I’ve ordered another item! Customer service is what you would expect from a five star jewellery maker.
Thankyou

19 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Keith,
Thank you so much for your lovely review! We're happy to hear you loved the jewellery and the presentation and even more excited that you’ve already ordered another piece. We truly appreciate your kind words about our customer service. Thank you again for choosing us!

Rated 5 out of 5 stars

Fantastic aftercare and customer service.

After purchasing an emerald bracelet as a wedding gift, the stone unfortunately fell out and was lost. After getting in touch with Angara they quickly sent out a return label repaired it and sent it back with no hassle or fuss. I would 100% recommend this company and their customer services are a*. Thank You.

14 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Steven,
Thank you so much for sharing your experience! We're really glad we could resolve the bracelet issue quickly and without any hassle. Your recommendation truly means a lot to us. If you ever need anything else, we’re always here to help!

Rated 5 out of 5 stars

Angara were extremely helpful and…

Angara were extremely helpful and accommodating from start to finish. Their communication is excellent and they support you through the whole purchase process. The ring itself was crafted and made to an exceptional standard, so much so that there have been so many comments on how amazing the ring is. Thanks again, would highly recommend!

9 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Antony, Thank you for your valuable feedback. We are delighted to hear that our customer service communication and support during your Angara experience were exceptional. Furthermore, we are thrilled that you are pleased with your hand-crafted Angara ring and found its quality and craftsmanship to be of the highest standard. Our goal is to consistently deliver both superior craftsmanship and excellent customer service.

Rated 5 out of 5 stars

Excellent pre-order customer service

Excellent pre-order customer service. I have worked closely with Ankit over the last 2-3 weeks on ensuring the right sizing and specification of a ring for a big occasion! Always attentive and responds very quickly. A pleasure to work with so far; I've just placed my order, so I await with excitement for the item to be made and delivered. So far, very good!

17 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Ian, thank you for sharing your feedback! We’re thrilled to hear that Ankit provided you with excellent customer service throughout your shopping experience. Your feedback motivates our team, and we’re here for any further assistance you may need.

Rated 5 out of 5 stars

Massive range of jewellery

Massive range of jewellery on easy to use website. Photographs are excellent and comparisons helpful in terms of visualising the piece. All in all a very good website. I do hope the jewellery is as good as the website.

13 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Mr. Kolin, thank you for your wonderful feedback! We're delighted you enjoyed exploring our Angara collection and found the website experience intuitive and inspiring. We take great pride in ensuring our jewelry reflects the same quality and attention to details you see online, and we look forward to exceeding your expectations.

Rated 5 out of 5 stars

Engagement Ring Choosing

I found my engagement ring using Angara and they were excellent! Loads of recommendations and support to find the perfect ring, then great customer service through the process of having it delivered, my relationship manager Sam was really good and kept providing me with updates

1 August 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Andy, thank you for sharing your 5-star review! We're thrilled you found your engagement ring with Angara. It's a pleasure knowing our customer service team made the process seamless start to finish. We look forward to having you shop with us again in the future!

Rated 5 out of 5 stars

Too Easy!

Easy to use ordering. Jewelry descriptions very clear.

9 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hello David,
Thank you so much for your wonderful feedback! We’re happy to hear that you found the ordering process easy and our jewelry descriptions clear and helpful.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

Rated 5 out of 5 stars

Nice easy process

8 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Margaret,
Thank you for your lovely review! We’re glad to hear that you found the process nice and easy. Your experience matters to us, and we appreciate you taking the time to share it.

Rated 5 out of 5 stars

Easy transaction

Easy transaction, website easy to navigate

7 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi David, thank you for sharing your experience! We're delighted to hear the transaction went smoothly and our website is easy to use. We look forward to seeing you shop again with us at Angara soon!

Rated 5 out of 5 stars
Angara Inc. logo

Reply from Angara Inc.

Hello Ivan,
Thank you for your feedback. We’re glad to hear you had a good experience on our website, and we hope you love the ring just as much once it arrives.
If there’s anything you need, we’re here to help!

Rated 5 out of 5 stars

Great customer service from start to finish

I ordered a ring for my wife. The website was easy to use, with great customer service throughout the process. Bespoke made, but delivered within a few days.
The ring is beautiful, exactly what my wife wanted.
I will definitely be using Angara again when purchasing some quality jewellery.

6 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Thank you for your 5-star review! We're thrilled to hear that your wife loved the ring and that you had a smooth experience with our website and customer service. It's our pleasure to create something special for you, and we look forward to helping you find more beautiful pieces in the future at Angara!

Rated 1 out of 5 stars

I returned a pair of Tahitian pearl…

I returned a pair of Tahitian pearl earrings that were poorly made (after paying for heirloom quality pearls). It’s been over three weeks since I’ve returned the earrings and I have yet to receive a refund. The customer service team takes ages to get back to you, and then they beg you to accept a replacement instead of a refund.

Buyer beware.

5 November 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Liane,
We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our pearls are handpicked and each piece is handcrafted with great care, going through several quality checks before it reaches our customers.

We understand how disappointing this must have been, and we apologize on behalf of our shipping partners. In this case, the returned earrings were unfortunately lost in transit, and we were waiting for confirmation — which caused a delay.

Your order has already been refunded, and the amount should now be reflected in your original payment method. We truly hope you’ll consider this an isolated experience, as we take great pride in ensuring our customers are delighted with both our jewelry and our service.

Please don’t hesitate to reach out if there’s anything more we can do for you, we’re always here to help.

Rated 5 out of 5 stars

Beautiful hand made ring

The ring we ordered matched perfectly the description and the expectation. It was delivered in a wonderful box and on time. Excellent service from Angara.

26 October 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Marcello,

Thank you so much for your review! We’re so happy to hear that the ring matched your expectations and arrived on time in perfect condition. It means a lot to know you had a great experience with us.
We appreciate your words and hope your piece continues to bring you joy for years to come!

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