Angara Inc.Reviews 

2,983
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items like rings and pendants are stunning, beautifully crafted, and exactly as pictured. Many appreciate the ability to customize their purchases, such as selecting gemstone quality and karat weight, which enhances their shopping experience. The customer service is consistently highlighted as outstanding, with reviewers commending the helpful, proactive, and efficient support received, often mentioning quick responses and personalized assistance. The presentation of orders, including beautiful gift wrapping and elegant boxes with lights, also contributes to a positive overall impression. However, some customers also noted issues with product durability, such as stones falling out or items breaking shortly after purchase, leading to concerns about quality control. A few other people also felt that customer service was unresponsive or unhelpful when problems arose, particularly regarding repair policies or order discrepancies. There were also instances of incorrect orders being sent or delivery timelines not being met, causing frustration for some.

What people talk about most

Product

People report positive experiences with product quality, often describing items as stunning, beautiful, and... See more

Customer service

Consumers find customer service to be outstanding, with many reviewers praising the prompt, proactive, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Order

Clients share positive opinions on order, with many finding the ordering process easy and straightforward,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the prompt, proactive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've bought several rings from Angara in the past three years. I very much appreciated the online shopping experienc where I could choose the quality of gemstone I wanted and the karat weight and colo... See more

Company replied

Rated 5 out of 5 stars

I purchased two Tanzanite pendants and they were both stunningly beautiful, exactly as pictured. I like how I could select the stone quality and size (I went for AAA = Best quality Tanzanite in e... See more

Company replied

Rated 5 out of 5 stars

This experience has been great because I never really like jewellery but this company offers a range of beautiful precious stones that create a beautiful piece of art. I only buy my own jewellery and... See more

Company replied

Rated 5 out of 5 stars

What fantastic customer service. My ring arrived and was beautifully gift wrapped and also I received a lovely free gift. Due the the ring being too big I contacted Angara and received an email immedi... See more

Company replied


Company details

  1. Jeweller
  2. Jewellery Designer
  3. Jewellery manufacturer

About Angara Inc.

Written by the company

ABOUT ANGARA

Angara is a family-started and family-run fine jewelry brand with generations of expertise in gemstones and jewelry-making. We combine the power of creation with the ancient energy of colored gemstones to bring you bespoke jewelry that truly speaks to your soul and helps you celebrate with color.

We’re vertically integrated, which means every step in the making of our jewelry is carefully handled by us. We source our gemstones sustainably, cut and polish them ourselves, and then handcraft custom designs around them. Without the middlemen, we deliver premium-quality jewelry at high speed, and with 30 percent more value directly to you.

Our commitment to excellence and innovation has earned us many accolades, including Newsweek’s Best Online Shops’ 5 Year Champion title, the prestigious Fast Company Most Innovative Companies 2024 Award and a place on the Inc. 5000 Fastest Growing Private Companies in America list.

WHY SHOP WITH US

We’re the highest-rated and most-awarded online jeweler, offering premium-quality natural and lab-grown colored gemstone and diamond jewelry at remarkable prices.

Ethical Sourcing

Our gemstones and diamonds are sourced directly from mines (or labs) that honor the highest levels of sustainability practices.

Customizable Designs

At Angara, you can easily customize every one of our pieces, just the way you want.

Exceptional Craftsmanship

Our jewelry combines traditional craftsmanship with modern sophistication. Each stone is set by hand, and every unique design is crafted using time-honored techniques.

Guaranteed Authenticity

All our jewelry comes with a Certificate of Authenticity, outlining the stone's carat weight, color, quality grade and other essential details, so that you can shop with confidence.

Easy Pay Installments

Get the jewelry you love now and pay for it later in monthly installments with our buy now, pay later plans.

Free Express Shipping

We offer express shipping at no extra charge. We also insure all items, so it's absolutely risk-free.

Free 30-Day Returns

If for any reason you aren’t fully satisfied with your purchase, you can send it back to us for a full refund.

Lifetime Warranty

Every piece we handcraft for you comes with a free lifetime warranty.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(2,983)

218 reviews in the last 12 months

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Rated 5 out of 5 stars

The best customer service possible

I had a problem with my order but I emailed the company late on a Saturday night. I had replies through Sunday and by Monday morning, it was resolved. Fantastic, unbelievably good, customer service which I did not expect, certainly over the weekend.
I had also realised I could have ordered a different length chain, and this was immediately sorted out for me.
I have not received the item yet, but will update when I do.

1 November 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Naomi,
Thank you so much for taking the time to share your feedback. We’re glad we could help with your request and get the 10% discount sorted—it’s already been processed and should reflect in your original payment method soon.
We appreciate you giving us the opportunity to make things right and hope you love your purchase!

Rated 5 out of 5 stars

Best customer service I've ever had

I bought my item for a special occasion and thought that would be it. But then I had a really nice message from a gent called Sam Stevens and he was just checking in to make sure I was happy with my purchase. Thought it was an automated message at first but I had a query with my order. Nothing they had done wrong just had a couple of questions. I messaged him on a Saturday afternoon and had replies from him instantly he was very helpful and made the whole experience better and his willingness to help was so genuine. I can't recommend this place and Sam enough

1 November 2025
Unprompted review
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Reply from Angara Inc.

Hello Lewis,
Thank you so much for sharing your kind words! We truly appreciate you taking the time to share your experience. Sam will be delighted to know that his assistance made your shopping experience with Angara even better. We are so glad that you are happy with your purchase and the service you received.

Rated 5 out of 5 stars

Always Excellent

31 October 2025
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Reply from Angara Inc.

Hi Sami,
Thank you so much for your amazing feedback! We're thrilled our team could help so quickly and get everything resolved for you. Your satisfaction means a lot to us! We're always happy to assist whenever you need us!

Rated 5 out of 5 stars

Incredibly helpful

I haven't yet received my goods, but going into their chat system I was served by a person straight away. They were extremely helpful, and so I have bought my diamond necklace. I await its delivery with anticipation.

31 October 2025
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Reply from Angara Inc.

Hello Dina,
Thank you so much for your kind words! We’re delighted to know our team was able to assist you promptly and that you decided to go ahead with your diamond necklace purchase. We truly appreciate your trust in us and hope you’ll love your piece once it arrives.

Rated 5 out of 5 stars

This company is so professional

This company is so professional, courteous and a pleasure to deal with. Efficient and stunning products. Packaging is excellent.
My bracelet has been on my wrist since it arrived. LOVE IT. Would recommend Angara 100%

30 October 2025
Unprompted review
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Reply from Angara Inc.

Hi Mrs. Jane, thank you for your kind words and your 5-star review. We truly appreciate your support and are delighted to hear that you LOVE your Angara bracelet and had such a positive experience with us. It's wonderful to know you appreciated our service, packaging, and quality. You recommendation means the world to us, and we look forward to welcoming you back again soon!

Rated 5 out of 5 stars

Sapphire necklace

I bought a sapphire necklace for my girlfriend, she absolutely loves it and wears it everyday. The personal touch having your own Angara dedicated realtionship manager is very nice, Sam Steven’s was a great help and the customer service was top notch.

18 July 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Will
This is wonderful to hear! Thank you for trusting us with such a special gift. We'll be sure to share your kind words with Sam—he'll be thrilled!

Rated 5 out of 5 stars

Absolutely outstanding customer…

Absolutely outstanding customer service, got back to me within 1 minute and resolved my question within 6 minutes! Couldn't ask for more.

29 October 2025
Unprompted review
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Reply from Angara Inc.

Hi Norbert, Thank you so much for your amazing feedback! We're thrilled our team could help so quickly and get everything resolved for you. Your satisfaction means a lot to us! We're always happy to assist whenever you need us!

Rated 5 out of 5 stars

Dedicated

The Angara customer care team have been amazing. Since ordering my engagement ring they’ve constantly been in touch, keeping me up to date with delivery and even courtesy calls to make sure I was happy once I’d received the item. The ring itself it amazing and I’m getting a lot of comments about how beautiful it is, on top of that the presentation of the ring when I received it was out of this world. It made the proposal even more special. Will definitely use again and recommend. Thank you

15 October 2025
Unprompted review
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Reply from Angara Inc.

Hello Tanya,
Thank you so much for your lovely feedback! We’re so happy you loved your engagement ring and that our team could make your experience special from start to finish. Congratulations on your engagement — and we can’t wait to help you again soon!

Rated 5 out of 5 stars

Amazing customer service...

I have spoken with two customer service representatives on two different occasions with questions and also fixing an error I made. They were both quick to reply, kind, efficient and very helpful.

28 October 2025
Unprompted review
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Reply from Angara Inc.

Hello Mel,

Thank you for taking the time to share your positive experience with us. We're so pleased to hear that our customer service team met your expectations. Your appreciation for our business values means the world to us.

Rated 5 out of 5 stars

Great choice of jewellery

Great choice of jewellery. Excellent work. Very good communication throughout the purchase and the resizing that we required. Would not hesitate to recommend this company.

11 October 2025
Unprompted review
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Reply from Angara Inc.

Hi Roy, thank you so much for your thoughtful words! Your recommendation means a lot to us—looking forward to serving you again soon!

Rated 5 out of 5 stars

Never disappoints. Angara has a marvellous team supporting…

Angara has a marvellous team supporting every purchase a client buys. The packaging with each item is superb and the lighting inside boxes was a lovely surprise. I will never buy beautiful jewellery anywhere else. My latest purchase, lab-grown oval sapphire & diamond stud earrings, are my pride and joy and I wear them 24/7. The sapphires are beautifully deep and vibrant, so gorgeous and better than any natural-grown stones.

13 September 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Donna,
Thank you so much for your wonderful review! We’re thrilled to hear that you love your stud earrings and that they bring you so much joy. It means a lot to us that our packaging and attention to detail added a special touch to your experience.

We’re honored to be part of your jewelry collection and can’t wait to delight you with more treasures in the future!

Rated 5 out of 5 stars

stunning lab grown 3…

I purchased a stunning lab grown 3 carat ring and was absolutely thrilled when I received it. The box it came in is stunning, it even has a little light inside to really show off the gorgeous piece. I was tossing up buying from here or elsewhere but I am so glad I came here, it's perfect and a nice little gift for myself. I have just made my second purchase as I am thrilled with the service and speedy safe delivery.

24 October 2025
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Reply from Angara Inc.

Hello KH,
Thank you so much for your continued support and for taking the time to share your experience with us. We're truly grateful for your kind words about the quality of our jewelry and are so glad to hear that you’re happy with your ring. It means a lot to us.

Rated 5 out of 5 stars

The Necklace was Gorgeous!

Angara made shopping easy, well, not exactly. Too many beautiful choices!! I wanted to purchase an Emerald necklace for my wife for our 20th Anniversary. We were going on an Italian cruise and I wanted to find something special. I searched various sites, but Angara's selections were the best by far. I appreciated have a choice between quality of the emeralds and the size. I was able to adjust to make it fit my budget. The necklace was everything I expected. Needless to say, my wife was surprised and THRILLED with the necklace. She barely took it off, only when we went off ship. Other passengers we befriended commented on how stunning she looked, and the necklace was 'perfect'!.

22 October 2024
Angara Inc. logo

Reply from Angara Inc.

Hello Daniel,
Thank you so much for sharing your wonderful experience! We’re truly delighted to know that you found the perfect emerald necklace for such a special milestone. It’s heartwarming to hear how much your wife loved it and that it made your 20th anniversary celebration even more memorable. We sincerely appreciate your kind words and for choosing Angara to be part of your special moments.

Rated 5 out of 5 stars
Angara Inc. logo

Reply from Angara Inc.

Hello John,
Thank you for your great review! We're glad you had a smooth and amazing shopping experience with us. We hope you enjoy your new jewellery!

Rated 5 out of 5 stars

Have already ordered from this company…

Have already ordered from this company and got better than I expected. The options and showing sizing is excellent and very pleased with my necklace have also purchased one for my daughter's birthday

20 October 2025
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Reply from Angara Inc.

Hi David,

Thank you so much for your wonderful review! Thrilled to hear that your necklace exceeded your expectations and that you loved the sizing options.
It’s so lovely that you’ve also picked one out for your daughter’s birthday — we hope she enjoys it as much as you do! Your support and words mean a lot to us.

Rated 5 out of 5 stars

Great range with something for all.

Website easy to navigate and detailed information and photos about each piece made selection a smooth and uncomplicated process.

18 October 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Megan,
Thank you so much for your kind words! We're thrilled to hear that you found our range diverse and the website easy to navigate — making your selection process smooth is exactly what we aim for. If you have any questions or need assistance at any point, we’re always here to help.

Rated 5 out of 5 stars

Excellent customer relations.

I am in Tennessee and very happy to leave a review. My mother and I found a beautiful necklace online and ordered it. I loved it and found it to be an exact match to the picture online. The packaging was elegant. However, my mother said it looked different than what was depicted online. She does not know how to manage expectations for online shopping. I am an old pro at this. In any case, we did return it and had prompt customer service regarding the return. Ruche in the LA office even called me, said they had the necklace, offered me a discount on further purchases, and processed the return to the the original method of payment. This company has really upped their game in terms of client relations. If returning something, Fed Ex it back to them quickly. They email the label for free in the first 60 days. I placed it back in the packaging carefully. I think if these things are done, you will have no problem with the return. It goes to a US address for this.

17 October 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hi Davina, thank you for the in-depth review and for sharing your full experience. Although things didn't work out in the end, we're pleased to know that you were impressed with our customer service. We aim to make our return process smooth and painless, because returning an order shouldn't be designed to be difficult. We invite you to shop with us again for a ring, bracelet, or maybe even another necklace.

Rated 5 out of 5 stars

Customized Anniversary Present

The ability to customize your jewelry piece is something that sets them apart. You can see exactly what you get. Great value for money. Bought my piece for my wife on our 11th anniversary. Look forward to giving this to her.

When you need help, the internal chat assistant is easy to use, friendly and answers all your questions.

Highly recommend.

15 October 2025
Angara Inc. logo

Reply from Angara Inc.

Hi Michael,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you loved the customization options — it truly makes each piece special and personal.

We’re sure your wife will adore her anniversary gift, and we’re honored to be part of such a meaningful celebration.

It’s also great to know our chat team could assist you smoothly along the way. Thank you again for your recommendation — we truly appreciate your trust in Angara!

Rated 5 out of 5 stars

Very quick and reliable service

Very quick and reliable service, there was a small piece of feedback that I provided and although I didn't request it, Sam; my customer service rep took it upon themselves to ensure that it was addressed and ensured that I was happy with the outcome. The jewelry is fantastic and the customer service is second to none.

15 October 2025
Unprompted review
Angara Inc. logo

Reply from Angara Inc.

Hello Carrick,
Thank you so much for your wonderful feedback! We’re delighted to know you loved the jewelry and had a great experience with our customer service. Your appreciation truly means a lot to us, and we’ll be sure to share your kind words with Sam and the team.

Rated 5 out of 5 stars

quick and efficient service

quick and efficient service, the website was easy to navigate

15 October 2025
Angara Inc. logo

Reply from Angara Inc.

Hello Anna,
Thank you for your kind words! We truly appreciate your feedback and are delighted to know you had a smooth and satisfying experience with us. We are also glad that you found our website easy to navigate. Should you need any assistance, please don’t hesitate to reach out — we’re always here to help!

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