Angelmobility Reviews 

353
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and robust construction of the products, finding them lightweight, comfortable, and enhancing mobility. Many people highlight the prompt delivery and efficient service, describing the overall purchasing process as smooth and satisfactory. However, some customers experienced delivery issues, including delays, courier problems, or a lack of tracking. A few also reported product concerns like items arriving damaged, specific design flaws, or difficulties with product fit. Some reviewers were also dissatisfied with customer service, citing unanswered calls or emails and a lack of helpful solutions.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its quality, value, and ease of use.... See more

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting fast,... See more

Quality

Customers consistently note positive experiences with quality, highlighting products as well-built, tough,... See more

Service

Consumers find service to be positive, with many reviewers praising the efficient, helpful, and professional... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease of placing orders... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed a travel wheelchair for my mother who has Parkinson’s. Found one online had a few questions so telephoned and spoke to a very nice gentleman who was very helpful and knowledgeable. Placed the o... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the produt i feel much more confident with this rollator i fell many times with my other rollator as the old one when hits uneven ground jilts and i end up falling over.with the new... See more

Rated 5 out of 5 stars

I needed a wheelchair for my special needs Daughter who had just fractured her ankle. Very impressed with the service and communication, wheelchair was in stock as advertised and dispatched for deli... See more

Company replied

Rated 5 out of 5 stars

Wheelchair delivered promptly. Unfortunately, the wheelchair never got to be used as my mum passed away before she got the chance. Return was easy to arrange. Refund was a little delayed due to som... See more


Company details

  1. #42 of 73 best companies in Mobility equipment supplier

Written by the company

Angel Mobility was established in 2006 with the sole aim of providing our customers with affordable high quality mobility and daily living aids. Our goal is next working day delivery if ordered before 1pm. All our new products come with 12 months warranty, during which time we shall repair or replace your goods free of charge. We stock lightweight wheelchairs, walking aids, incontinence products, disposable gloves, mobility scooters, power wheelchairs, rise and recline armchairs etc.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

353 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(353)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and product

Great service and product. We bought a rollator and it is comfortable to use and very light. The larger wheels make negotiating pavement cracks easier.
The price was excellent directly from Angelmobility and DHL delivery included.

19 September 2025
Rated 5 out of 5 stars

Fabulous chair

Fabulous chair. So much lighter than a conventional transit one and the tyres protect the user from the jarring often associated with travelling on uneven surfaces. Delivery was quick. Very impressed overall

12 September 2025
Angelmobility logo

Reply from Angelmobility

Thank you

Rated 5 out of 5 stars

Dispatched quickly

Dispatched quickly
Great lightweight chair, handy features to make it compact for transporting with removable rear wheels

17 September 2025
Angelmobility logo

Reply from Angelmobility

Thank you

Rated 1 out of 5 stars

Poor customer service and quality of product.

This product was delivered late when originally sent, and required some chasing to facilitate its final delivery.

The product was used part time as I work from home two days a week. It has developed fraying in the stitches and a tear in the leather. I have tried to convey this to the supplier who have been dismissive and unhelpful.

A product of this price and apparent quality should not degrade so quickly, after only light usage and in less than a year. The customer service has been poor and I’m pursuing legal recourse to get an adequate response and suitable recompense from the supplier, and the company continues to ignore my emails.

I would thoroughly recommend avoiding them as a supplier and seeking similar products from more well established and professional companies.

I have seen similar reviews elsewhere that only corroborate how awful this company can be.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Rollator

Have used Angel before. The item came all as described very functional good quality.

12 September 2025
Rated 4 out of 5 stars

More instructions for the novices, please.

There needs to be a more detailed booklet re wheel removal and footrest adjustment. It's only because our son is a cyclist that the wheels are now on safely. The footrests came at their smallest to fit the packaging. It made the chair feel too small so it was almost returned.

9 September 2025
Rated 5 out of 5 stars

Amazing service

Amazing service. Chair is great quality and arrived in a pop up and go condition. Delivery was so fast and the chair is super light. The wheels are a little tricky to get back on if your not ambulatory

30 August 2025
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Reply from Angelmobility

Thank you

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