Found it very difficult to get through by phone on the number provided. 6 calls, all with a 20 minute wait and then at the end of each 20 minutes a message that everyone is busy and I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good online price, although on exit ticket said I owed a higher amount and didn’t recognise I had already paid. Had to contact help though exit machine which resolved issue but I’m sure this could be... See more
Company replied
Unfortunately our flight to Tiree was cancelled last minute due to weather on the island. I spoke to a lovely gate operator who was very sympathetic and provided me with an email address to help app... See more
Company replied
Isabella H was very helpful. Parker the auto response was not and needs work. Generally people are in need of advice they cannot find, so parker is actually detramental to the process of a live chat t... See more
Company replied
Company details
- #4 of 7 best companies in Public Parking Space
- #24 of 29 best companies in Ecommerce solution provider
- #5 of 8 best companies in Parking Garage
- #16 of 19 best companies in Car park
Written by the company
Find secure, high-quality APCOA car parks in cities, towns, stations and airports across the UK. Save time by pre-booking or purchase a season ticket.
Contact info
Cowley Road 4-10, UB8 2XW, Uxbridge, United Kingdom
- www.apcoa.co.uk
4.2
Great
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Seemless
From booking to parking and leaving . The process was seemless.
The location was great and secure
14 July 2026
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We are happy that our service’s met your expectation, if you require any further assistance please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
After my dealing with fran Waite…
After my dealing with fran Waite regarding a parking charge I found her response very professional and helpful thank you
1 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Fran Waite provided you with professional and helpful service while assisting with your parking charge enquiry. We will be sure to pass your kind comments on to Fran, who I'm sure will appreciate your recognition.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I recently dropped off friends off fro…
I recently dropped off friends off fro a holiday at Heathrow. Their pet in my care became very unwell. The stress and worry this caused + the vet visit, I forgot to pay the drop off charge in the given timeframe. I wrote to the Heathrow Terminal Drop Off Team, explaining the situation with supporting evidence and they kindly reimbursed the fine was issued. I am so grateful for their understanding and kindness. We need more of this, in this world.
17 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience with us. We're very sorry to hear about your pet becoming unwell and understand how stressful that must have been.
We're pleased that our Terminal Drop-Off Team was able to review your circumstances and provide a positive resolution. We always aim to consider each case on its individual merits where appropriate, and it's wonderful to hear that our team's understanding and compassion made a difference during a difficult time.
Your kind words mean a great deal, and we'll be sure to share your feedback with the team.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Scummy Con Artists
Scummy Con Artists - They removed all manual payment systems from the car park. They use ANPR and issued a fine. Went to pay it, followed the website address on the document and it says system down, please allow 24 hours. I wait 24 hours, same again. I send emails and screenshots showing my issue. No response, time has now changed into £100.00 fine, still can't access using PCN number, raise again. Each time it sends an email asking to wait 5 days for response. (So I did) First time I hear anything is today, from Debt Collection asking for £170.00 - I've had to pay and take it up with APCOA - First email I had was today saying it is somehow my fault that I didn't send in a cheque if the system was down. I don't even own a cheque book its 2026! I despise these companies, £170 to drop off my parents. Their own system is down as shown directly with time stamps. Its literally robbery. Scum.
14 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
I have requested more details from you, this will then allow me to assist.
I will wait for your response
Kind Regards
APCOA
**Update** I can see you have been speaking with the Customer Service Team and they have advised they will be in contact with you, this has been transferred to the complaints department. This email is dated from 14/07/2026
Hannie was an absolute star
Hannie was an absolute star, very proactive with support!
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback! We're delighted to hear that Hannie provided such proactive support and made a positive difference to your experience.
We'll be sure to pass your kind comments on to Hannie, who I'm sure will be pleased to know their efforts were appreciated. Thank you for taking the time to share your experience with us.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Fast response and positive result
I present a claim (via email) and Hannie J. the Customer Service Agent resolved my problem very kind, empathic and fast.
10 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Hannie J. was able to resolve your claim quickly and provided such kind, empathetic, and efficient service throughout the process.
We'll be sure to pass your lovely comments on to Hannie, who will be pleased to know their support made a positive difference.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
They don’t have good service and I am not satisfied and they stress you out
They don’t have good service and I think the government should look and investigate and shut it down. It’s all rip off.
14 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review.
Your feedback is very important to us, and we value any feedback we receive.
We appreciate you taking your time to leave this. I will pass your comments onto the relevant department.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
Excellent customer service from APCOA
Excellent customer service from APCOA. I had an issue with a Heathrow Terminal Drop-Off payment, and Hannie was incredibly helpful, understanding, and professional throughout. She explained everything clearly, resolved my query promptly, arranged my refund, and made the whole process stress-free. Thank you, Hannie, for your outstanding support. A great example of excellent customer service!
14 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your fantastic feedback. We're delighted to hear that Hannie provided you with such helpful, understanding, and professional service while assisting with your Heathrow Terminal Drop-Off query.
It's great to know that your query was resolved promptly, your refund was arranged efficiently, and that Hannie made the process as smooth and stress-free as possible. We'll be sure to share your kind words with her, as we know she'll be delighted to receive your recognition.
Thank you for taking the time to share your experience.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Customer service through online chat
Speaking to an agent via the online chat function was quick and easy! I had made a mistake when paying for parking online and they resolved the issue instantly, very kind.
14 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're delighted to hear that you found our online chat service quick and easy to use.
It's great to know that our Customer Service team was able to resolve your parking payment issue straight away and that you found them to be kind and helpful throughout. We understand that mistakes can happen, and we're pleased we could provide a prompt and stress-free solution.
Your feedback is greatly appreciated, and we'll be sure to share your kind comments with the team
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
If I could do no stars I would…
If I could do no stars I would. What a total con!! Wanted to charge the car after a long drive from London to Leeds. Arrived at the car park, attached the cables and scanned the car code on the charger and inserted all my details and pressed Apple Pay and it took just over a minute or so to say the data is insufficient and can’t submit. Tried two different machine and even called the help line number which was on the machine and they were as useless as anything. Total joke! Cannot charge the car What’s the bloody point!! Sort this out!! Very upset and angry
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
Could you please provide more detail. This will allow me to contact the actual location about this issue.
I will wait for your response.
Kind Regards
APCOA UK
No morals or care for their customers
I have found that this company is appalling. I was in a rush for a medical appointment and used the QR code to pay for parking. I didnt realise the website had my car pre-saved. I PAID for parking but against my car and not my husbands car that I was using that day but didn't realise until the fine came through. I contacted them and was told I had to appeal. I did, and they said that it states in their T&C's that you must enter the right reg. I had this many years ago with another company and because I showed it was a genuine error and had paid for parking, the fine was cancelled but NOT this company.
No, they decided to still fine me. I appealed through POPLA and they sided with them because it was on a board right at the entrance to the car park. So I ask, who parks their car and returns to the carpark entrance to read the terms and conditions??
The outcome of the failed appeal came through whilst I was abroad for 3 weeks on holiday. I had no communication from APCOA which would have been useful to explain how to pay the fine following the failed appeal. Oh no, instead they handed the outstanding fine straight to a debt recovery service which bumped the fine up a further £70. The debt recovery company they use also send letters that when you eventually get the letter after 6 days from the letter date, they only give you 3 days to respond - but apparently that is a Post Office issue not theirs. But at a guess they pay the cheapest option for bulk mail so it is not delivered quickly and they can up their charge?
I would understand if I had blatantly tried to avoid paying for parking and would absolutely understand getting the fine. I did pay - which you offered no refund on either, it was a genuine error, a place I had not been before and on my way to a medical appointment.
Disgusting company, disgusting service and feel sorry for any private company using their service. They will reflect badly on you. I will be making a point of telling as many people as I can how you are a money grabbing awful company. Your behaviour is despicable.
3 February 2026
Unprompted review
Reply from APCOA UK
Thank you for your Trust Pilot Review
We appreciate all reviews that come through for us.
Could you please provide more detail. This will allow me to pass this onto the relevant department.
I will wait for your response.
Kind Regards
APCOA UK
Great parking
Great parking, easy booking only let down by number plate recognition at exit and entry.
20 June 2026
Reply from APCOA UK
Thank you for taking the time to leave your feedback. We're pleased to hear that you found the parking convenient and the booking process easy. We're sorry to hear that the number plate recognition system at the entrance and exit didn't meet your expectations. Your comments are valuable, and we'll share them with our team as we continue to improve our service. We appreciate your feedback and hope to welcome you again soon.
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
I had an issue with motorcycle parking…
I had an issue with motorcycle parking at London Luton Airport, where I was charged by mistake even though I had parked in the designated motorcycle parking area.
APCOA customer service handled my request professionally and arranged a refund quickly. Special thanks to Samantha B for her help and clear communication.
Good customer service and the issue was resolved.
12 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your experience. We're sorry to hear there was an issue with your motorcycle parking charge, but we're pleased that our customer service team was able to resolve it quickly. It's especially great to hear that Samantha B provided helpful support and kept you informed throughout the process. We'll be sure to pass on your kind comments to her. Thank you for your patience
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Really helpful and great communication
Really helpful and great communication. Thank you Hannie!
3 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your lovely feedback! We're delighted to hear that you received helpful support and great communication. We'll be sure to pass your kind words on to Hannie—they'll be thrilled to know they made such a positive impression.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Wayne was extremely helpful in sorting out a duplicated fine payment
I paid a parking fine and for some reason, the payment went through twice. I made contact through live chat and Wayne was extremely helpful and efficient and raised the refund within 5 minutes. Great service.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're sorry to hear there was an issue with your payment, but we're pleased that Wayne was able to assist you quickly and efficiently. It's great to hear that your refund was arranged promptly and that you were happy with the service you received. We'll be sure to pass your kind words on to Wayne.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I mistakenly paid for the wrong car
I mistakenly paid for the wrong car, within minutes of contacting them by chat the charge was refunded and a confirmation email was sent to me. If only everyone provided such an easy good customer service
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your wonderful feedback. We're delighted to hear that our team was able to resolve the issue quickly through live chat and arrange your refund within minutes. It's great to know the process was straightforward and that you received your confirmation promptly. We really appreciate your kind words about our customer service
If you require any further assistance, please don’t hesitate to get in touch.
www.apcoaconnect.com/contact
Kind Regards
Customer Service Team
APCOA UK
APCOA Call Centre Experience
The gentleman from APCOA (Muhammed Haseem) who I spoke to this afternoon regarding a fine for drop off at Manchester Airport could not have been more helpful explaining (when asked) that there is indeed a method for automatic payment which negates the possibility of any more fines. I would like to add that it would be a very good idea to make this information more readily available as I know there are many other people like myself (elderly and forgetful and struggling financially) who would benefit from this knowledge.
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're delighted to hear that Muhammed Haseem was able to provide clear and helpful information regarding the automatic payment option for Manchester Airport drop-off charges. We'll be sure to pass your kind words on to him.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
I made a double payment (my mistake)…
I made a double payment (my mistake) and hence wanted a refund on one of the payments. APCOA acknowledged my request that day and then just over 3 weeks later a received an email informing me that I will be refunded. Concise and informative email from Joanne. Just what I wanted.
20 June 2026
Unprompted review
Reply from APCOA UK
Thank you for taking the time to share your feedback. We're pleased to hear that your refund request was handled clearly and that you found our communication concise and informative. We'll be sure to pass your kind words on to Joanne, who will be delighted to know her support was appreciated. Thank you for your patience while your request was processed
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
Great service
Great service, specially with your staff Joanne with excellent help and support
13 July 2026
Unprompted review
Reply from APCOA UK
Thank you for your kind feedback! We're delighted to hear that you received great service and that Joanne provided you with excellent help and support. We'll be sure to pass on your lovely comments to her—they'll be greatly appreciated.
If you require any further assistance, please don’t hesitate to get in touch.
Kind Regards
Customer Service Team
APCOA UK
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