apetito UK Reviews 

280
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going the extra mile to provide support. The customer service is frequently highlighted as excellent, with many people appreciating the responsive and informative approach. Reviewers also enjoy the product, noting its outstanding quality, delicious taste, and wide variety of meal options, including those for specific dietary needs. However, some people mentioned concerns regarding the product's quality and taste, with several reviewers finding the food to be bland, unappetizing, or generally of poor quality. Additionally, a few customers reported specific issues, such as soft food appearing mushy or certain items having a strange or unpleasant taste.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers praising the food as delicious, full... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers praising the food as delicious, full of... See more

Service

Reviewers mention positive feedback about service, with many highlighting the professionalism, helpfulness,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Your delivery drivers are very helpful and friendly. you telecare staff are very helpful and friendly. This makes dealing with Apetito very easy. Your PET meals for MOW are not so good to work wit... See more

Company replied

Rated 5 out of 5 stars

We recently had the pleasure of welcoming Apetito to our care home for a tasting session, and it was a truly positive experience for both staff and residents. The team brought in a variety of new d... See more

Company replied

Rated 5 out of 5 stars

We use Apetito at our residential care home and the residents really enjoy it. We have a mix of Apetito and some fresh food prepared on site and it gives us a really good balance of quality and conven... See more

Company replied


Company details

  1. #82 of 84 best companies in Food Manufacturer

Written by the company

apetito UK provides exceptional meals to organisations catering to the young and the elderly in the United Kingdom. Our meals are expertly crafted by our team of dietitians and chefs and then frozen to lock in the goodness. Based in Trowbridge, Wiltshire we produce great-tasting, nutritional food for Hospitals, Care Homes, Nurseries, Independent Schools and Local Authorities. We’re also the parent company of Wiltshire Farm Foods, the UK’s premier home-delivery service for ready-made meals.

Why choose apetito?

Written by the company

Award-winning & friendly service
We’re the leading food producer for the health and social care sector and we’ve won The Queen’s Award for Enterprise – twice. We take great pride in our pioneering history of innovation within the food and drinks industry.
Safe & sustainable
We operate to the very highest standards, and this includes testing all of food in-house, minimising our impact on our environment, respecting the people we work with and supporting sustainable food producers. We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We operate a successful programme of waste reduction and resource efficiency across our whole business.
High-quality ingredients & nutritious meals
Through our wide range of well-presented, nutritious meals to suit every taste and dietary need, we aim to make a real difference to lives of elderly and vulnerable people in care. We use only quality ingredients in our meals, which are prepped from scratch by our talented chefs and nutritionists, and then frozen within one hour to lock in nutrition, freshness and flavour.

Contact info

3.7

Average

TrustScore 3.5 out of 5

280 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.7

All reviews

(280)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Great food fantastic quality and consistent good service

Lovely quality food that our residents enjoy. A wide range of options giving our residents a great choice and variety day to day. We have a fantastic area manager called Jason who is always there to support us in texture changes allergies and training in dysphasia and iddsi a true support to our home staff and residents. I like the consistency of good communication and quality.

11 August 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Katie,

Thank you for your lovely review. We're pleased to hear that Jason made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,
Lara

Rated 5 out of 5 stars

Taster sessions

The choices were explained well to the groups, and they enjoyed the opportunity to try some of the meals.

2 June 2025
apetito UK logo

Reply from apetito UK

Dear Kerry,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,
Lara

Rated 5 out of 5 stars

Absolutely amazing food

Absolutely amazing food! Lots of choices and very flexible menu. Apetito is meeting everyone nutritional needs! All our residents love tasting sessions and always happy to try new things!
You are the best! Thank you

6 August 2025
Unprompted review
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Reply from apetito UK

Dear Genovaite,

Thank you for your fantastic review! We’re thrilled to hear you’re happy with our service and that it’s making a positive difference. Your feedback means a lot to us.

Kind regards,
Lara

Rated 5 out of 5 stars

Highly recommended

Andrew came and did a fantastic presentation at our care home recently.
He was full of information regarding nutrition, fluids and how to cook to correct temperatures.
He showed us how to serve the food and proper presentation of the plating and how to present the tables for the best dining experience.
We would thoroughly recommend his services to any business.

9 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Mrs Pittman,

Thank you for your wonderful review. It’s great to hear that Andrew’s visit was informative and left such a positive impact on your team. Your feedback is greatly appreciated.

Kind regards,

Lara

Rated 5 out of 5 stars

Andrew took his time to show us a…

Andrew took his time to show us a presentation on how to set up a table, serve different levels of food & showed passion & commitment throughout the process

31 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Daniel,

Thank you for your lovely review. We're pleased to hear that Andrew made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,

Lara

Rated 5 out of 5 stars

Jamie and Lizzie have been so helpful…

Jamie and Lizzie have been so helpful and supportive with our transition to Apetito meals in our care home.
Residents love the meals and I am reassured with the nutritional value of Apetito meals.
Families, residents and staff particularly enjoy the tasting sessions days, where we get to sample new menu items before deciding to add to our full menu.
I am particularly grateful for the support with arranging seasonal menus and the whole ordering process is really easy.
The Apetito team are always very helpful, nothing is ever too much trouble, even when we have a change in specialist dietary needs, the team will arrange an urgent delivery for us.
Thank you!

30 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Filsham Lodge,

Thank you for such a fantastic review! We’re so pleased Jamie and Lizzie have been able to support you during your transition to apetito meals. Hearing that your residents are enjoying the meals and that the nutritional value reassures you means a lot to us.

It’s also wonderful to hear that the tasting sessions, seasonal menus, easy ordering process and quick support with dietary needs have made things easier for you.

We truly value your feedback and look forward to continuing to support you.

Kind regards,

Lara

Rated 5 out of 5 stars

Amazing!

Amazing!
The support our Care home has received and continues to receive, has been fabulous.
Paul O'Hara, Duncan and Diane have been so supportive during what should have been an exceptionally stressful time in our Care home moving over to Apetito meals. The food is great, tastes so succulent and full of flavour.
Management eat with the residents every day and we have no complaints, only compliments.
Thank you for your help and continued support!

24 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear SL,

Thank you for such a fantastic review! We’re delighted to hear that our team has been able to provide the support you needed during the transition. It means a lot to us to know that everyone is truly enjoying the meals and service.

We look forward to continuing to work together and supporting your care home.

Kind regards,

Lara

Rated 5 out of 5 stars

Great Company

We are a Brentwood care home and have been using Apetito for the past 15 years+ there are 2 homes within our group which is home to 140 residents between the 2. We can not fault the food, customer services, deliveries and the excellent advice given and the range of meals provided. There is a huge menu to choose from and many meals that cater for residents that are unable to eat a mainstream diet. I have to give a massive thank you to the chefs that come up with these dishes and for the amount work that is put in to changing and updating dishes and for the inspirational new dishes they come up with. We hold food tasting events across both homes 2 to 3 times a year which gives residents and the loved ones a chance to sample new and existing menu choices so we can make informed decisions on our 4 weekly menus. Stephen Cooke our rep has been worth his weight in gold for all the advise and help he has given us all these years including helping us by speaking to some of the residents and family member to ensure the best results possible for our residents. It is true to say we would be lost without Apetito the level of service and meals has only improved over the past 15+ years. We have over the years had other companies in to do a comparison to be sure we are getting the best we can and Apetito have always come out head and shoulders above their competitors. Thank you to everyone who has a part to play big or small.

22 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Lisa,

Thank you so much for your wonderful feedback and for being a loyal partner for over 15 years.

We’re thrilled to hear that our meals, service and support continue to meet the high standards you expect. It’s especially rewarding to know that the tasting events help you and your residents make confident menu choices.

We’ll be sure to pass on your kind words to Stephen and our chefs - they’ll be delighted to hear their efforts are appreciated.

It’s a privilege to support you and your homes, and we look forward to many more years working together.

Kind regards,

Lara

Rated 3 out of 5 stars

the packaging is not very good

the packaging is not very good

23 May 2025
apetito UK logo

Reply from apetito UK

Dear John,

Thank you for sharing your feedback. We’re dedicated to continuous improvement and would appreciate any additional details you can provide. Please reach out to our customer service team at 01225 759 691 or info@apetito.co.uk.

Kind regards,

Lara

Rated 1 out of 5 stars

Really awful food

Really awful food. Underseasoned, bland and visually unappealing. Reminiscent of the worst school dinners.

19 May 2025
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Reply from apetito UK

Dear Jameson,

Thank you for bringing this to our attention. We take all feedback very seriously and are keen to investigate this further. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details.

Kind regards,

Lara

Rated 5 out of 5 stars

It was a pleasure meeting with Duncan…

It was a pleasure meeting with Duncan S. and Stephen C. today. They were extremely professional and demonstrated a strong focus on customer service. Great to be working with Apetito!

17 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear BG,

Thank you for your lovely review. We're pleased to hear that Duncan and Stephen made a great impression. It’s wonderful to be working with you, and we appreciate your feedback.

Kind regards,

Lara

Rated 5 out of 5 stars

Really tasty Sunday Dinners

Really tasty food that I had at the Sunday Lunch Club in Trowbridge. The roast beef is excellent, very succulent and I the roast potatoes are crispy and light.

2 February 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Luke,

Thank you for your wonderful review! We’re so pleased to hear you enjoyed the Sunday Lunch Club and we look forward to seeing you again soon.

Kind regards,

Carly

Rated 5 out of 5 stars

Was very useful and helpful

Was very useful and helpful, basic. Many Thanks

9 May 2025
apetito UK logo

Reply from apetito UK

Dear Gerard,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,

Lara

Rated 5 out of 5 stars

Sunday Lunch at Apetito

Just back from Apetito for a Sunday meal which is provided for elderly people free every month (just a voluntary charity box donation for Alzheimers optional). A lovely meal (beef is so tender) and a good social event meeting others and all cooked by friendly staff volunteers who have given up their time to look after us. We all look forward to it. Thank you.

6 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Shirley,

Thank you so much for your kind words! We’re delighted to hear you enjoyed the Sunday lunch and found it a welcoming place to meet others and share good company.

We look forward to seeing you again soon.

Kind regards,

Lara

Rated 5 out of 5 stars

School Dinners

We recently switched to Apetito as our school dinner supplier and the experience has been excellent from the very beginning. The team has been incredibly helpful in supporting us through the entire process — from setting up a brand-new kitchen to arranging a new menu tailored to our pupils' needs.

Their guidance at every stage has been clear and professional, and the training provided for our staff has been thorough and effective. One particular highlight was the tasting session organised for parents, which was a real success and helped build confidence in the new meals being served.

We’ve been really impressed with Apetito’s service, attention to detail, and commitment to quality. Highly recommended!

4 July 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Callum,

Thank you so much for your wonderful review! We’re really happy to hear that everything has gone so smoothly with the switch to apetito.

It’s great to hear our team’s support and training made a real difference, and that the parent tasting event helped everyone feel confident about the meals.

We truly appreciate your kind words and recommendation.

Kind regards,

Lara

Rated 4 out of 5 stars

First time of ordering so not sure what…

First time of ordering so not sure what I was getting, thr four is for the help on the phone.

It was not bad but if I did order again, I might gdt something different.

18 April 2025
apetito UK logo

Reply from apetito UK

Dear Geraldine,

Thank you for taking the time to leave a review. We're pleased to hear our team were able to assist you over the phone.

We offer a wide selection of meals and are confident there will be options that better suit your preferences. If you would like any recommendations, our team is always happy to help you choose the perfect meal.

Kind regards,

Lara

Rated 5 out of 5 stars

Apetito - high quality, nutritious meals

Apetito, delivering consistently high quality, nutritious meals that are well received by both pupils and staff. Their team has been responsive and professional.

10 April 2025
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Reply from apetito UK

Dear H Lungany,

Thank you for such a fantastic review! We're so pleased to hear how happy you are with our service.

Kind regards,

Lara

Rated 1 out of 5 stars

Hope to leave hospital soon food is…

Hope to leave hospital soon food is abysmal

12 May 2025
Unprompted review
apetito UK logo

Reply from apetito UK

Dear Christine,

We take all feedback seriously and are keen to investigate this further for you. To assist us in looking into this thoroughly, please contact our customer service team at 01225 759 691 or info@apetito.co.uk with more details, such as the meals served and the dates.

Kind regards,

Lara

Rated 5 out of 5 stars

Lots of variation for our residents

Lots of variation for our residents

good presentation
IDDIS levels are very good
the Apetito team are very helpful
no waste

28 February 2025
apetito UK logo

Reply from apetito UK

Dear Broome Park Team,

Thank you for your wonderful review! We're so pleased to hear your residents are enjoying the meals and that our team have been very helpful. Your feedback is greatly appreciated.

Kind regards,

Lara

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