Apex Gaming PCs Reviews 

541
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting systems perform excellently, run smoothly, and are well-built. People frequently highlight the exceptional customer service and helpful staff, who provide quick, knowledgeable, and personalized support. The overall user experience, from customization to easy setup, is highly regarded, making the purchasing process seamless and satisfying. However, some customers noted concerns regarding order processing and delivery times, with several experiencing significant delays or a lack of updates. A few also reported initial product issues like unconnected components, damaged items upon arrival, or faulty parts needing replacement, and some reviewers were unhappy with customer service response times in specific instances.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with their new PCs for gaming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their knowledge, professionalism, and... See more

User experience

Clients share positive opinions on user experience, with many praising the easy and convenient process for... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the easy and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

541 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(541)

267 reviews in the last 12 months

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Rated 4 out of 5 stars

Storage Issues

There were some issues with the storage, but it wasn't so bad that I couldn't fix it myself.

9 February 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Kasie, thank you for bringing this to our attention. Sometimes Windows will not fully set up the storage partition and we're very sorry for the inconvenience here.

We're happy to hear you were able to resolve the issue, and please do not hesitate to reach out to us at Support@ApexGamingPCs.com anytime you have an issue or question.

Rated 5 out of 5 stars

Super helpful staff

Super helpful staff. Answered all of my questions and helped me with the payment process. Very clear directions on how to open the computer and how to operate it. Really great customer service and delivery service!

10 March 2026
Unprompted review
Rated 2 out of 5 stars

Little communication about errors and…

Little communication about errors and when I sent emails they either didn’t answer it or took forever to respond, and recently I sent them an email about how my computer doesn’t have Bluetooth even though it was supposed to come with Bluetooth 5.0. Usin device manager shows that I don’t even have what was apart of my computer and I never got a response on it just a link to a survey

9 March 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for your feedback, and we’re sorry for any frustration you experienced. After reviewing our records, all of your emails were responded to within 48 hours. While we strive to respond as quickly as possible, response times can vary depending on email volume at the time.

We also want to clarify that your system does come equipped with Bluetooth 5.0. We scheduled a call with you to address the issue, and we were able to resolve your Bluetooth problem in under 5 minutes during that call.

We appreciate you bringing your concerns to our attention, and we’re glad we could get your system fully functional. If any other questions or issues come up, our support team is always here to help.

Rated 5 out of 5 stars

Apex is AWESOME

I greatly appreciated Apex’s open communication, frequent status updates, and a call from a technician/engineer to ensure I would get what I wanted out of the product. The customer service and delivery were both great, and the PC itself was easy to put together and runs beautifully.

21 February 2026
Unprompted review
Rated 4 out of 5 stars

This thing rocks!

The computer took some time to come in but it was well worth the wait. Well put together, runs every game I could ever want to play and works well with heavy design software.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

My pc came looking good

My pc came looking good. A smaller form factor so it fits great on my TV stand. Quality build wiring is perfect no complaints at all. I would highly recommend there PCs.

24 January 2026
Unprompted review
Rated 4 out of 5 stars

The pc is pretty good it took a little…

The pc is pretty good it took a little bit to get the pc build shipping is a whole different story the window lickers down at ups just cant seem to grasp there job or something but apex pc is pretty good they do payments and all that good stuff the tech support Robert and tim thoses two need a raise and blowy when them two walk threw the door

27 February 2026
Unprompted review
Rated 5 out of 5 stars

It's a great router and monitor. Thank you

The whole set up and such is great, it went genuinely great and the performance of it is very nice. Besides the looks and more of the function: it handles very well and it's something I can go by from day to day. It's very nice, thank you and stay safe!

26 February 2026
Unprompted review
Rated 4 out of 5 stars

Solid service

Whilst it took longer to receive my PC due to the company having to order parts, the end product is ACE!
I was kept informed of progress throughout the waiting period. Apart from the delay, the shopping experience and customer service were sterling. I would happily order from Apex again!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing build

Amazing build. Came well packed and I only had to tighten a few things and pull off the protective strips on the inside of the glass. I ordered ddr5 5200, but they installed 5600. If that was a mistake, nenerneena. Set records on 3Dmark benchmark. I do wish I went hard and got a 5080 build, but this works just fine after I tuned the GPU to match the refresh rate of my monitor. I have not overlooked it, but when I can, I won't. I'll just upgrade sending it back to them. Work smarter, not harder.

16 January 2026
Unprompted review
Rated 4 out of 5 stars

Apex gave me exactly what I was looking for

I had great communication with Apex. I did not always get the answer I wanted, but Apex was always staying in connect and responding to me. The technician I spoke with when deciding what I needed was very knowledgeable and even made suggestions I had not thought of to make this order exactly what I wanted. I am very happy with my gaming PC. I would recommend Apex to others as I’m sure they will refine their practices and make the experience even better.

1 November 2025
Unprompted review

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