Apex Gaming PCs Reviews 

541
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting systems perform excellently, run smoothly, and are well-built. People frequently highlight the exceptional customer service and helpful staff, who provide quick, knowledgeable, and personalized support. The overall user experience, from customization to easy setup, is highly regarded, making the purchasing process seamless and satisfying. However, some customers noted concerns regarding order processing and delivery times, with several experiencing significant delays or a lack of updates. A few also reported initial product issues like unconnected components, damaged items upon arrival, or faulty parts needing replacement, and some reviewers were unhappy with customer service response times in specific instances.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with their new PCs for gaming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their knowledge, professionalism, and... See more

User experience

Clients share positive opinions on user experience, with many praising the easy and convenient process for... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the easy and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(541)

268 reviews in the last 12 months

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Rated 1 out of 5 stars

Ordered a PC

Ordered a PC. They needed verification of a merchant ID with my bank account. Didn't feel comfortable giving that to them. Their automatic messages spammed me saying they can NOT proceed with order, then another message saying they are almost done building. I asked for a full refund if they can't do it without the merchant ID. A week later, they said they'd refund. Another week later, they said they're going to charge me 20% off the full order for restocking. There was no negotiating because they were holding my $2,000 I needed to shop elsewhere. They have no customer service to call at your convenience. But, they will call you whenever you are unavailable. I'm sure they are great and I'm stubborn. However, I ended up ordering with NZXT and they were effortless, which is what I was looking for.

25 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to share your experience. We’re sorry that this order did not work out as smoothly as either of us would have liked.

We'd like to clarify a few important points: all of your messages, both via live chat and email, were responded to promptly by our team. The verification we requested was not personal information; the merchant ID is something we already had on file and simply needed to confirm because the billing information you provided did not match what was registered with the payment method. This is a standard fraud-prevention step required to protect both the customer and our business.

When you requested a cancellation, we processed a full refund of the order. No restocking fee was charged. The only portion that could not be returned was the sales tax already remitted to the state, as state taxes are legally non-refundable once paid.

We understand that our communication during the verification process felt confusing, particularly with automated status messages overlapping manual updates, and we appreciate that feedback, it’s something we continually work to improve. Our team does make outbound calls when needed, I personally attempted to reach you on four separate occasions, and we apologize if those attempts did not line up well with your availability.

We respect your decision to purchase elsewhere and genuinely wish you the best with your new system. Thank you again for your feedback, as it helps us improve our processes and customer experience.

Rated 3 out of 5 stars

It took a month and a half to receive…

It took a month and a half to receive my keyboard.

5 January 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for sharing your experience. We sincerely apologize for the longer-than-expected delivery time and understand how frustrating that can be. This is not the level of service we aim to provide. We appreciate your patience and feedback, and we’re actively working to improve our shipping process to prevent delays like this in the future. If there’s anything we can do to assist you further, please don’t hesitate to reach out to us at Support@ApexGamingPCs.com and we are happy to help.

Rated 5 out of 5 stars

M y order was received very well…

M y order was received very well packaged. Everything was extremely easy to put together. I am very satisfied with the PC I purchased for my son. He uses it every day playing multiple games with mods and has no issues what so ever. I am very satisfied with your product.

23 January 2026
Unprompted review
Rated 2 out of 5 stars

Still waiting for complete purchase…

Still waiting for complete purchase order. PC was purchased back in November of 2025. UPS delivery screwed up. Not even sure what was delivered. PC requires assembly. Parts purchased have yet to be delivered. No written directions in box. Scan box required internet . No Internet available at place of assembly. Over holidays no reply from customer service. only Generic auto emails received. I called the numbers listed, no one there to take call... Not impressed

23 December 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello James, thank you for taking the time to provide us with this feedback. I reviewed our entire email history, and it appears every single email you sent us was responded to either the same day or the next day, including over the holidays.

Regarding the assembly of your system, any spare parts that came with your motherboard or PSU are included in the spare parts bag. The only component that would have come uninstalled is your GPU. Anything larger than a 5070 does need to be shipped this way, or it is very likely to arrived damaged due to the weight of the card. These cards are basically big cartridges and simply need to be plugged in. We did offer to assist you with this cartridge, but we never received a response to our email.

Regarding the missed delivery of your keyboard and mouse, in situations where UPS makes three delivery attempts before returning a shipment to us, we do unfortunately need to invoice you for the return shipment. We did not receive a response to this email either, so I'm having our team send that invoice out ahead of your acknowledgement. Once this invoice is paid, we will be able to put your peripherals back in the mail.

Rated 4 out of 5 stars

PC Works Great

Ordered a really nice PC and it works amazing, they just mixed up the color.
Oh, and it was kinda confusing figuring out which email to ask inquiries to.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Ordered a motherboard

Ordered a motherboard. Never received. They claim USPS lost it. Apex wanted me to wait until after claim was settled before resending my order. After 3rd week of B.S. back and forth, I cancelled order. I found the MB cheaper at another site. Will never deal with this company again.

12 January 2026
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Thank you for taking the time to provide us with this feedback. This shipment was unfortunately lost by the USPS. In these situations, we do need the carrier to replace the item as they are liable for losing it. We did issue a refund ahead of the USPS claim being paid as you requested. We're very sorry this process took longer than you would have liked, and we hope you understand our only options in these situations are to get the item replaced or issue a refund, which we did.

Rated 1 out of 5 stars

Received damaged pc. Been 2 months no update.

I ordered a pre built pc that I received November, in damaged condition due to poor packaging. I spoke to customer service and sent in the gpu which had physical damage due to not having interior package protection. They received the gpu in early December to tell me it could be a few days because they work in order of claims. It is now January and I have yet to receive an email update about shipping or that they even look at the part. This is unacceptable and I have asked for a refund.

15 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Ricardo. Thank you for taking the time to provide us with this feedback, and please accept our sincere apology for the delay. The root of the issue with this replacement has been that Nvidia no longer produces the 30 series cards, which makes them rather difficult to get ahold of. We were able to secure a 3070Ti for your replacement which is a direct upgrade from your original GPU. We are covering the difference in cost ourselves, and we hope this is an acceptable resolution. Please let us know if you have any other questions or concerns, and we are always happy to help.

Rated 5 out of 5 stars

Good customer service

The consistency in updates on my order was great, but the fact they were repetitive in sending the exact same email was a little unnerving. If complications arise in the assembly or construction of the product then a slight more personal message would be relieving to the customer. Thanks for the PC tho!!!

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Purchased this gaming computer for our teenager

Purchased this gaming computer for our son. It was his all time favorite gift. So many options to choose from!! Great communication with the company with timely response. Would recommend this company to everyone I know looking for this type of product!

25 December 2025
Unprompted review
Rated 4 out of 5 stars

Experience with APEX was seamless

Experience with APEX was seamless. I used Copilot to help me make my selections and after my order was made, within the first couple weeks had a quick call with a member of there team to make sure I had selected components that would fit my needs. After that, they sent me a list of recommended upgrades, which I declined and they were not pushy or high-pressure in that regard. I will state that after I made the purchase, I read into some negative reviews and was a bit disappointed I didn't do further research before going with Apex, but regardless I have had my PC for a month and I am very pleased. Not handy myself, was able to assemble and boot up PC within 30 minutes and it is running great for everything I need. Thankful to have a seamless experience, even amidst Apex's unconfirmed reputation.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Good work, just takes a slight wait.

Respectful. Called me and asked what I’d be using it for so they can try their best to set your recommendations properly. Took a tiny bit surely, but the computer came in nice packaging, had even guides with your gpu set to the side to keep it from shaking around. My computer runs as what I’ve heard, like butter. I’m having fun.

26 October 2025
Unprompted review
Rated 2 out of 5 stars

Big expensive disappointment

Waited for a very long time to get my expensive pc, it came off the rip with a bad 4tb disk and a bad windows install, had nothing but issues with the wifi combo chipset, the Bluetooth adapter didn't even make it a full year, tech support has helped but all in all the quality of these parts are just ridiculously bad and almost makes me want to sell the whole thing and go with a company that has better work

18 December 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Daniel, thank you for taking the time to provide us with this feedback. The older type of spinning disk hard drives do unfortunately tend to have a higher failure rate in shipping due to the amount of moving parts they have. This is why we only offer them as cold storage devices in addition to their slower read/write speeds. As always we're more than happy to assist you with the repair or replacement of any failed component.

Regarding the corrupted Windows installation, this can unfortunately happen for a multitude of reasons, and this is why we preemptively include a USB thumb drive with the Windows installation media on it. And as always, while we're unable to prevent some of these issues from occurring, we are more than happy to do whatever is needed to correct them for you.

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