Apex Gaming PCs Reviews 

541
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 271 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting systems perform excellently, run smoothly, and are well-built. People frequently highlight the exceptional customer service and helpful staff, who provide quick, knowledgeable, and personalized support. The overall user experience, from customization to easy setup, is highly regarded, making the purchasing process seamless and satisfying. However, some customers noted concerns regarding order processing and delivery times, with several experiencing significant delays or a lack of updates. A few also reported initial product issues like unconnected components, damaged items upon arrival, or faulty parts needing replacement, and some reviewers were unhappy with customer service response times in specific instances.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with their new PCs for gaming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness,... See more

Staff

Customers had positive experiences with staff, frequently praising their knowledge, professionalism, and... See more

User experience

Clients share positive opinions on user experience, with many praising the easy and convenient process for... See more

Order

Users describe ambiguous interactions with order, with some reviewers praising the easy and convenient... See more

Reviews shaping this summary

Rated 4 out of 5 stars

System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work t... See more

Rated 4 out of 5 stars

Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered... See more

Company replied

Rated 4 out of 5 stars

My biggest critique is with the delivery. Considering how much the device is worth, I was unable to change the delivery time. It was delivered mid morning while I was at work. Thankfully, I had a trus... See more

Rated 5 out of 5 stars

The expert knowledge and professional manner has been extremely helpful as I know next to nothing about computers The constant feedback has also been excellent The team has been extremely friendly... See more


Company details

  1. Computer Hardware Company

Written by the company

Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

541 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(541)

268 reviews in the last 12 months

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Rated 1 out of 5 stars

If I could give 0 stars then I would

If I could give 0 stars then I would. They never told me about a down payment that I would have to make after already paying a set price for them to ship me the pc I then emailed them and they said that they would refund my money and have never contacted me since

10 October 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Elit, thank you for taking the time to provide us with this feedback. We're very sorry our R Series process was not made more clear initially. These PCs are financed directly through us and the first payment is effectively a down payment. Depending on several different factors, we do sometimes require an additional down payment before we are able to ship a PC. In the event that an additional down payment is due, we always offer the option of a full refund if you do not wish to proceed. This refund has already been issued and we're sorry we were unable to find you an alternate solution. If there is ever anything else we can assist you with, please let us know and we are happy to help.

Rated 3 out of 5 stars

It was good until i asked about the GPU…

It was good until i asked about the GPU the guy over the phone told me "GPU's dont have storage" when asking how many GB the GPU had

9 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello Jasper, thank you for taking the time to provide us with this feedback. I was able to review the call with our system engineer, and I believe he misunderstood the root of your question. To answer that, the VRAM for this model of GPU is 8GB. Please do let us know if you have any other questions or concerns, and we are happy to help.

Rated 5 out of 5 stars

I love the communication ❤️

So far the experience has been top tier; I just had an interview with Brady where we ran through my setup, personalized features, and the time it would take to build and ship out. The while process was super easy and I feel pretty confident I'm going to get a class product

11 November 2025
Unprompted review
Rated 1 out of 5 stars

I have place a weekly deal order and…

I have place a weekly deal order and realize that i can get the ready to ship model for the same price (with the discount code would be little cheaper) i contact the customer service within 30 mins. They said it can't be cancel even thought it is only 30 mins, the system don't even confirmed the order was build or anything yet. I escalate the issue to their customer service supervisor and only to be told i need to wait for a week for them to discuss it with their controller. This in non sense, the system don't even process the order yet. It have been 30 mins of order. Moreover, the 2 hours cancellation policy is not apply on weekly deal. I'm totally understand if the unit is already confirmed and proceed to being build. But i had contact customer service within 30 mins of placing the order!!! This is my very first gaming PC and i feel like the company tied customer hand and don't allow the change/cancellation even they have that policy that they only allow certain type of customer to utilize!

5 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hello, thank you for taking the time to reach out and leave a response.

Once the order is made on these types of PCs, parts start moving immediately, which is why they are not eligible for cancelation.

I understand wanting to cancel and swap to a PC that suits your needs more -- when you informed us that you would like the other PC and would like to cancel, we immediately worked with you to find a solution to get this resolved. We were very clear on our cancelation policy for these types of PCs, a policy that is stated on the website before you place the order, but that does not mean you are restricted to that PC or that we will not work with you to make the order what you would like.

We are currently working to help you get into the PC you would like, we worked within our system to adjust the build for you, and swap into the PC you were requesting. We essentially manually did your cancelation and moved you into your preferred build. This does take some time, as it has to be done through our staff, but we are working on your request as quickly as we can.

Rated 5 out of 5 stars

This is my first time and it was easy to do.

As I can see and have experienced from Brandon Walker and Brady Pitre Apex takes the time to know what sort of thing you want to get from your PC. No pushing anything just great recommendations if you choose them to help try and make the PC your looking for.

5 November 2025
Unprompted review
Rated 3 out of 5 stars

Good tech support service

After I was able to talk to a representative over the phone they were great to help me install their sag bracket it was simple, but I will say since there sag bracket is their own brand they might want to include installation instruction.

1 November 2025
Unprompted review
Apex Gaming PCs logo

Reply from Apex Gaming PCs

Hi Charlie, we are sorry to hear about this. We have been replying to your emails in most cases within 15 minutes of reciept, and attempted to give you a call twice. The remaining items for you order show out for delivery with UPS, as they were too large to fit in the UPS box. Please send us an email soon as possible so we can make things right.

Rated 5 out of 5 stars

Best PC help I've every gotten

Robert gave me fantastic step-by-step instructions and guided me through the entire process of changing out my front cooling fans, and everything went perfectly! To boot, that was my first time going inside a machine in about 20 years...I had zero confidence going into it, but I trusted in Robert's expertise, and that made me confident to get the job done.

We were dealing with very intricate cable management, which required cutting many small zip ties hidden throughout the wiring. So, to me it was pretty complex.

It is SO MUCH BETTER than having to take it in to a shop, go without a machine for a couple days, and pay a couple hundred dollars for labor. And, I've gotta admit, the new system for getting tech support by requesting phone calls is way more convenient than it used to be. So, APEX is winning from wall-to-wall.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

They have the best customer service…

They have the best customer service I've found from any company they mad a mistake with the shipping numbers and they were right on it they were doing everything in there pwer to correct it they were so quick and kind honestly couldn't have chose a better company

23 September 2025
Rated 5 out of 5 stars

So far everything has been great

So far everything has been great. Brady (System Engineer) with Apex has been meticulously walking me through my system wants, requirements and recommendations ensuring i will be left completely satisfied in the end product. Happy thus far with this company support system that also includes the online chat functionality which is helpful as well. Thanks Brady!

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Apex gaming PC…you guys really outdone…

Apex gaming PC…you guys really outdone yourself with this PC. I absolutely love it. Everything about it is AWESOME. The lights,graphics. Everything. Only thing I noticed is a little Bent in one of the metal plates. Other than that! I LOVE IT.

29 October 2025
Unprompted review

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