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Argos Trade-In Reviews 

191
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely appreciate the smooth and straightforward trade-in process from start to finish, noting that online transactions are handled promptly and efficiently without any unnecessary hassle. Consumers frequently mention that payments are received quickly via their preferred option shortly after the device is successfully assessed and confirmed. Though some consumers experienced issues with pricing disputes or lower final offers after their electronic devices underwent evaluation. A few people also reported frustrations regarding delayed customer service responses, payment delays, or misunderstandings about product conditions and missing peripherals. Some reviewers also noted difficulties when attempting to resolve these specific problems through communication.

What people talk about most

Service

Consumers find service to be a very straightforward, prompt, and professional process. Reviewers frequently... See more

User experience

Reviewers highlight high satisfaction with user experience, noting the process is quick, simple, and... See more

Payment

Clients share positive opinions on payment, highlighting a quick, simple process with funds deposited... See more

Product

Customers consistently note positive experiences with product, highlighting the convenient prepaid packaging... See more

Price

Customers had ambiguous experiences with price, with many reviewers reporting they were paid the fair price... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a very straightforward and prompt process. I knew what my top price quote was from the start. Free delivery packaging was sent out to me and I had an email a few days later, which gave the... See more

Rated 5 out of 5 stars

Completed online trade in form. Return packaging received within 2 days. Sent phone of on Friday. Notified that phone received on Tuesday. Trade in paid on Wednesday. Very efficient. Paid what had bee... See more

Rated 5 out of 5 stars

I received a fantastic service from Argos, I traded in my IPhone for a more up to date version, I received a fair price for my old phone which I was more than happy with. The whole experience with Arg... See more

Rated 5 out of 5 stars

Having had poor experience in the past dealing with trade in companies, I was impressed with this service. Easy process from start to finish. Amount paid as was suggested from the beginning & money in... See more


Company details

  1. #14 of 76 best companies in Mobile Phone Shop
  2. #16 of 49 best companies in Mobile Phone Accessory Shop
  3. #5 of 18 best companies in Telephone company

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

191 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(191)

186 reviews in the last 12 months

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Rated 5 out of 5 stars

Service above and beyond.

I elected to trade-in my Apple Watch and receive my trade-in payment via Bank transfer. I sent my Apple Watch to them using their pre-paid packaging and received confirmation of its receipt and condition within a couple of days.
The company then sent an email stating payment had been made and it should be in my bank account within 2 hours. By the end of that day payment still hadn’t been received so I emailed their customer services the following morning.
They replied confirming that payment had indeed been made so I asked them what bank account it had been paid in to, they provided my bank account name, the last 4 digits of my account no and the sort code.
I then realised to my horror the last digit of the sort code was wrong and realised I had made a mistake and had mis-typed it when I originally filled out my watch and bank details.
I contacted them again and provided the correct sort code and asked if they could help retrieve my payment.
Within a couple of hours I received a notification of a payment into my bank from my bank app and to my relief the money was present and correct.
This was service above and beyond from “MTR Group” which is the company Argos use for their trade-in service and I would have no hesitation in using their trade-in service again and can thoroughly recommend them.

28 July 2026
Rated 5 out of 5 stars

I had a great experience with MTR Argos…

I had a great experience with MTR Argos Trade-In. I traded in my Apple Watch, and the entire process was smooth, transparent, and hassle-free from start to finish.

The valuation was fair, the instructions were clear, and communication throughout the process was excellent. Most importantly, payment was made within just one day of my device being received, which exceeded my expectations.

It’s refreshing to deal with a company that delivers exactly what it promises. If you’re considering trading in your old tech, I would definitely recommend MTR Argos Trade-In for a quick, reliable, and professional service.

28 July 2026
Rated 1 out of 5 stars

Too little money offered and l didnt…

Too little money offered and l didnt really accept your reason for the low offer. I would have prefered you to offer the lowest amount right at the start and save us both the trouble.

15 July 2026
Argos Trade-In logo

Reply from Argos Trade-In

Hello Sue,

Thank you for taking the time to share your feedback. We’re sorry the final offer didn’t meet your expectations and understand how disappointing this can be.

Following inspection, the device didn’t meet all the criteria required for the original valuation, so the offer was adjusted accordingly.

We hope this helps clarify the reason for the revised offer.

The Argos Trade In Team

Rated 3 out of 5 stars

Good option

The initial trade in price, seemed good. So off went my old phone. The price I got was less than half, but better than nothing and they would recycle the product. Good work.

16 July 2026
Rated 5 out of 5 stars

I only saw the advertisement in passing…on the Argos site.

I only saw the advertisement in passing but I thought why not try it.The packaging arrived within two days and they kept in touch to see if I was still interested. I couldn’t send it back quickly as I am not tech savvy as my grandchildren say and had to wait until one of them could clear the phone. I posted it special delivery (next day) received a message from them that they had received it and would let me know when they were transferring the money. It was in my account that day 👍.Brilliant service!!

16 July 2026
Rated 5 out of 5 stars

Easy process

The process of getting a valuation was easy. The price offered was reasonable and in line with Apple’s offer.(for an old iPad). It was very simple to post the product and I was kept informed once the product had been received.

7 July 2026
Rated 4 out of 5 stars

Didn’t give clear instructions/amendment

Didn’t give clear instructions for shipping, and had to make contact to clarify postage would cover cost as packaging requested was far too small for item being sent.

Updated on 14th July. Contacted by service to discuss issues expressed above. Excellent conversation expressing an understanding and looking to correct these issues in future. Restored faith. Thank you.

2 July 2026

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