Aspects Holidays Reviews 

926
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 562 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are extremely helpful, polite, and always available to answer any questions or inquiries during the stay. People also appreciate the smooth and easy booking process, which makes planning a holiday completely stress-free from the very beginning right up to finish. Furthermore, consumers frequently praise the fantastic locations of the holiday homes, situated very close to pristine beaches and local town amenities. However, some customers also noted occasional issues with property details differing from online advertisements or experienced a disappointing lack of welcome items upon arrival.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely friendly, polite,... See more

Holidays

Clients share positive opinions on holidays, noting that properties are consistently clean, bright, and... See more

Booking process

Reviewers express strong satisfaction and appreciation regarding the booking process, frequently highlighting... See more

Service

Consumers find service to be exceptionally positive, describing staff as helpful, professional, and friendly.... See more

Location

Reviewers highlight positive aspects of location, frequently describing properties as ideal and situated... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication and excellent customer service. This year we decided to pay for our holiday in monthly installments which made it so much easier. We stayed at Seven Dunes Atlantic Bay in Per... See more

Company replied

Rated 5 out of 5 stars

The organisation was perfect. The first venue wasn’t up to your normal standard (review already submitted). The second venue in Bude was absolute perfection. Canal Side no 5 was absolute heaven. T... See more

Rated 5 out of 5 stars

We enjoyed our holiday in Mousehole. We were informed of everything before we arrived like the parking arrangements and key safe etc. As a company Aspects are brilliant.The staff there are very frie... See more

Company replied

Rated 5 out of 5 stars

Location location location. Every little detail was there to cater for our needs and more. Beautiful place with well thought out presentation and character. Making every person's visit feeling like th... See more

Company replied


Company details

  1. #1 of 19 best companies in Self-Catering Accommodation
  2. #2 of 10 best companies in Cottage Rental
  3. #8 of 42 best companies in Holiday accommodation service
  4. #3 of 24 best companies in Holiday Home
  5. #3 of 26 best companies in Holiday home letting agency
  6. #5 of 35 best companies in Vacation rental

Written by the company

Established in 1989, Aspects Holidays has been letting self-catering holiday cottages in Cornwall ever since. Offering a wide variety of self-catering holiday homes across the county, from sea view apartments to cosy cottages in the countryside, there’s something for everyone. With local offices in Hayle, St Ives, Porthleven, Penzance, Perranporth, Bude and Mevagissey, this Cornish company has a local and friendly ethos, ensuring they're always nearby if you need them. Proudly B Corp Certified.


Contact info

Cornwall's local holiday letting agency

Take a look at our collection of holiday cottages across Cornwall

4.9

Excellent

TrustScore 5 out of 5

926 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(926)

583 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

51 Highly recommended, with a slight caveat.

The apartment’s amenities, cleanliness, and spaciousness are outstanding. The welcome gift—featuring wine, apple juice, and a basket of Cornish specialties—is exceptionally thoughtful and reflects the high quality associated with Aspects Holidays. Unfortunately, Tallant Road is very noisy during the day, and every footstep or noise from the apartment above can be heard clearly below. While this is a drawback, it is outweighed by the apartment's location and exceptional quality.

1 August 2026
Rated 5 out of 5 stars

Great customer service

Great customer service

29 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you so much for your lovely feedback! We're so glad you had a positive experience with our lovely customer services team and hope to see you again soon! ☺️

Rated 5 out of 5 stars

We have booked with Aspect a number of…

We have booked with Aspect a number of times and found them to be super helpful and very professional.

Can’t wait to book again…..

28 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for your continued support, Tim. It means so much to know you've chosen to holiday with us time and time again. We're delighted you've always found our team helpful and professional, and we look forward to helping you plan your next Cornwall escape very soon! 😊

Rated 5 out of 5 stars

The accommodation- Ocean Tide - brilliance by the sea!

The accommodation- Ocean Tide, was first class and the weather brilliant! Never disappointed in any of the Aspects Holidays cottages! The booking process is simple and the staff knowledge second to none!

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for your wonderful review! We're so pleased you had such a fantastic stay at Ocean Tide and that the sunshine joined you too. It's lovely to hear that both the property and our team have continued to impress, and we really appreciate your kind comments about our booking process and local knowledge. We hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Fantastic holiday with friendly and helpful staff

Beautiful property, and the staff at Aspects Holidays go above and beyond from booking to arrival, answering questions on phone calls when l booked to keeping me informed leading up to the holiday and then we had trouble getting the key out of the key box when we arrived and a member of staff quickly arrived to help, will certainly use this company again.

27 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for taking the time to leave such a lovely review. We're so pleased you enjoyed your stay and that our team could be there to help when you needed us, even with a stubborn key safe! It's wonderful to hear you felt supported from booking right through to arrival. We'd love to welcome you back again soon. 😊

Rated 5 out of 5 stars

Aspects is a great holiday company

Aspects is a great holiday company! You know you can trust them to look after you and their properties are always immaculate. Have been booking with them for years.

27 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you so much, Margaret. Knowing you've trusted us with your holidays for so many years means the world to us. We're delighted you've consistently enjoyed our properties and service, and we can't wait to help you make many more happy Cornwall memories. 😊

Rated 5 out of 5 stars

Totally professional

Totally professional. Helpful throughout the process. Thoroughly recommended.

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for your recommendation, Derek. We're delighted to hear you found the whole experience professional and helpful from start to finish. We really appreciate your support and hope to welcome you back again in the future. 😊

Rated 5 out of 5 stars

From the first to the last contact for…

From the first to the last contact for our booking, we felt well looked after. Competent and reliable information was provided very quickly. A top service that we have not experienced in Germany so far.

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you so much for your lovely review, Mr Jansen. We're delighted to hear our team helped make the booking process smooth and that you felt so well looked after throughout. Your kind words mean a great deal to us, and we hope we'll have the pleasure of welcoming you back to Cornwall again one day. 😊

Rated 5 out of 5 stars

Kindness from Michelle was n the Meva…

Kindness from Michelle was n the Meva office. She went above and beyond!

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for your lovely review, Ms Hayward. We're so pleased Michelle was able to make such a positive difference to your experience. We'll be sure to pass your kind words on to her, she'll be thrilled. We hope to welcome you back again soon! 😊

Rated 5 out of 5 stars

Lovely properties

Lovely properties, professional staff and keeps you informed every step of the way

20 July 2026
Aspects Holidays logo

Reply from Aspects Holidays

Thank you, Annette, for your kind feedback. We're so pleased you've enjoyed both our properties and the service from our team! Keeping our guests informed every step of the way is something we really care about, so it's lovely to hear that stood out. We hope to see you again soon! 😊

Rated 5 out of 5 stars

Two days into our holiday

Two days into our holiday. And the accommodation is the best ever. Beautiful in every way. High quality. High standards. Cleaned to perfection. What a lovely refreshing start your holiday without any issues. Thank you Aspect Holidays

27 July 2026
Unprompted review
Aspects Holidays logo

Reply from Aspects Holidays

Hi Elsebeth, thank you so much for leaving such a kind review. We're delighted that the accommodation has brought you such joy and hope that you enjoyed the rest of your holiday as much as the first few days! ☺️

Rated 1 out of 5 stars

Wouldn't use again.

Sent a lengthy email about a property in St Ives that was far from advertised.
The tilled floor was FILTHY and quite clearly hadn't been cleaned properly for some time as just walking on it in socks turned them black!
Various things around the property that either didn't work or were in poor condition and we were the first people to report it according to them which I find hard to believe.
I've also noticed AH don't publish honest reviews for the properties that they're asking feedback for, why ask for it then?
More frequent inspections of properties are needed rather than relying on the housekeepers feedback that just want to be in and out as quickly as possible.

6 July 2026
Unprompted review
Aspects Holidays logo

Reply from Aspects Holidays

Thank you for taking the time to share your feedback. We were very sorry to learn that the property did not meet your expectations, particularly regarding the cleanliness of the tiled flooring and the maintenance issues you encountered during your stay.
We appreciate you bringing these concerns to our attention, and your detailed feedback has been shared with both our Property Management and the owner’s housekeeper so that the points raised can be fully reviewed. We understand how disappointing it is when a property falls short of the standards you were expecting and we are sorry that we did not have the opportunity to address any of these at the start of your stay so that you could have enjoyed your experience there more.
We also recognise your concerns regarding guest reviews. We value honest feedback, as it helps both future guests and our teams. We would like to reassure you that all reviews are published on our website except for a very small number that break our guidelines. We have a small team of people who read through EVERY questionnaire and review and personally respond to any that need it, so during the busier months (from Easter to the end of September), sadly, there can be a delay in these going live. Your review is now also live on our website.
Thank you again for taking the time to contact us. Feedback such as yours is important in helping us identify areas where improvements may be needed and maintain the standards our guests expect. Aspects Holidays

Rated 5 out of 5 stars

A home away from home

We have stayed in the Old Forge on many occasions previously and keep coming back. We love it here.
The house is clean, well maintained and equipped to give you a “home from home” feeling. There is a parking spot outside the house which is easy to reverse into.
St Buryan is a lovely village which has a well-stocked shop, a pub, a cafe and a church. About a mile and half outside the village is a farm shop which has lots of local produce and a cafe. People in the village are very friendly and helpful. The village is a short drive away from scenic coast path walks and fabulous beaches.
We were blessed with warm sunshine during our stay in July. However, we have stayed in the house during the different seasons and have always felt cosy and warm. We’ve booked to stay again later this year.

4 July 2026
Rated 5 out of 5 stars

Holiday booking

Choice of properties is great and booking is very simple. Holiday information given is detailed and whenever we have needed help it has always been excellent and prompt.

14 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look