Aurigny Reviews 141

Without doubt the worst airline I have ever flown on, always delayed sometimes cancelled, dopy staff, crummy planes and really expensive. Avoid.

Cancelled our flight with only an email that told us we had been put on a next day flight at 06.40AM whilst travelling to airport. No phone contact. Really ....get up 03.00/03.30 the next day & try to find hotel in Guernsey on a bank holiday Monday whilst celebrations going on for end of occupation ! Super care
We took a flight to Birmingham instead of (London City our destination) & had to battle trains that was so rediculously rammed. 4 hour journey some of which was standing & with suitcases. Im passenger assistance & we are both retired. Shambolic airline & after sales. In the end l spoke to some hard nosed CEOs office representative who made lame excuses for cancellation due to staff sickness. They reimbursed travel expenses but no over and above jesture.
This is Guernseys state owned airline
Fancy title but its really a two bob airline
AVOID AT ALL COSTS

Our flight out on Thursday 17th July was delayed by 5 hours by low cloud at Guernsey Airport. This is hard to understand given that modern landing aids mean that London Heathrow continues to operate in fog, albeit at a lower tempo. The Aurigny staff in Southampton were visible, approachable and helpful, providing regular updates on the flight status and quite quickly handing out £5 food & drink vouchers to passengers. Our return flight (GR1320) was scheduled to depart on Sunday 20th July at 1315 but after approximately an hour's delay due to "technical issues", a brief announcement was made stating that the flight had now been cancelled due to those issues and adding a (very) few additional words which were too garbled and quickly delivered to enable us (my wife and I) to understand what we had to do next. We looked at the screens but they only told us what we already knew - i.e. that the flight had been cancelled. Following other disappointed passengers, we soon found ourselves in a long queue back at the Aurigny check in desk. This included both "cancelled" Southampton passengers and passengers checking in for subsequent flights. After around 30 minutes wait we finally found ourselves in front of a helpful Aurigny person who booked us into the 0645 flight (GR0650) on Monday 21st July and arranged for us to stay overnight in a nearby hotel. Aurigny paid for that, including meals, and our taxis from/back to the airport. GR0650 was just under 15 minutes late departing with the captain providing no explanation for the delay. Whilst our two flights with Aurigny were in themselves unremarkable, our experience suggests that they & Guernsey Ports (as the Guernsey Airport operator) have not yet got the runway technology and aircraft resilience required to provide expected (by customers) levels of operational availability. Incidentally, I incurred £20 of additional car parking charges at Southampton because of the cancelled flight but there is no right to reclaim such charges from the airline. For my next Channel Islands visit, I shall either take the ferry or, more likely, fly BA to Jersey.

Appalling customer service on 16th July myself & my 94yr old father checked in for our Guernsey flight. 30 mins before take off they decided to cancel the flight leaving us to sit around waiting, no customer support until we were told to go to desk 6 & join the queue 2 hrs later we decided to jack the whole thing in as there was no-one at the desk. Only when I phoned my travel agent did I find out that fog was the reason. Then we were told we were being booked on a flight from Gatwick 2days later no mention of transport up to Gatwick let alone hotel neither which was feasable with a 94yr. How does this company stay afloat?

Flight to Guernsey was 8:30am this morning from London city airport. Email at 23:03 last night saying that they had cancelled our flight and they'll rebook us on the next available flight. No explanation as to why it was cancelled. Email at 00:09 saying that they'd rebooked us on 19th July at 11:05.... from GATWICK!! So... We've lost money on the hotel we were staying at this evening, no food in the house as we were supposed to be away so will need to go shopping. We now have to travel to a different airport an hour and a half away which involves walking, bus, tube and train (instead of a 10min £8 taxi) all this with lots of luggage and a 4yr old child, disappointed that she isn't going on holiday and seeing grandparents today. Question: if the fog in Guernsey is an issue, how are other flights still landing!?! Answer: this company doesn't care because they've been paid already!!!

Once again an Aurigny flight has gone 'tech' Been stuck at departures in Paris CDG for 6 hours now. Expensive and massively unreliable airine that I've had delays and cancellations with about 6 times now

Flight from bristol was cancelled because of heat apparently. While I very much appreciate aurigny paid for a hotel and booked us the next day. Aurigny chose to not let anyone know of the cancellation until the very last minute. We were only told of a 1 hour delay and considering the guernsey to bristol flight was also cancelled, they had to have known our return flight was cancelled. We spent all day waiting in the airport for nothing and when I emailed a complaint, I had a reply apologising and saying they were very busy! HOW LONG DOES IT TAKE TO TELL PAYING CUSTOMERS A FLIGHT IS CANCELLED!

I grew up in Guernsey and still travel back and forth once or twice a year. Today we boarded at Gatwick on the hottest day of the year, 31 degrees in Surrey, and were made to sit on the tarmac for an hour with no air con because there was a “discrepancy” in the number of bags to passengers. I guess that means they counted the bags wrong. The air hostesses did their best but there’s no good reason they shouldn’t be able to count the bags right and avoid people feeling faint and unwell from the heat. We then had to wait another 45 mins to take off though they did manage to turn the air con on by that stage (they were able to close the doors and start the engine after getting the bag count right). It was one of my worst experiences with Aurigny tbh - I don’t really blame them for the bad weather delays that happen often. This was different and extremely unpleasant.

NEVER has there been an airline so reliably populated by low-IQ imbeciles.

Their website is dysfunctional in many ways. Ringing on the phone gets you someone in Fiji (you can't make this up) whose English is substandard and you waste 30 minutes on a call that should take 5 minutes.

They don't have reliable airplanes, and many, if not most of their flights are late.

A laughable joke. But.....as this airline sucks on the public teet, so they can BE stupid and still stay in business, I'm sure they care very little about the constant stream of bad reviews, of which this is only the latest of many.

Please BA, start a regular Guernsey service so Aurigny and their mentally-challenged employees can go back to whatever job they may actually be good at. Running an airline is not such a job.

Been travelling since January back and forth. Everyone complains about the service and now I know why.
We have been delayed several times and flights have been cancelled.
On Thursday our flight was delayed for an hour and then cancelled with two plaines sat in front of us. We were told this was due to illness? But also air time. So the pilots they had working at that time had run out of air time. The company knew in the morning that flight time was short for the day. OK they can look for other pilots but as this seems to happen on a regular basics. So they very rarely get one.
So why waist our time sending us to the airport when they know there are no flights?
I have asked the CEO how I can get the data for last 6 months (SRA). Will be easier to see the issues they have and why they are second worst airline in UK.
The reason I am doing this is I lost a day I can never replace.
Max Bernard

I would rather swim the channel than use these people.
We had flights booked at Christmas and they messaged us the 12 hours before saying because of the weather our flight will likely be cancelled, so we can either change and rebook another flight with them or turn up at the airport and hope for the best. If it’s cancelled, they will refund and we can re-book or they get us on the next flight.
We then spent 3 hours on hold to them, costing using ££££ because we were in the UK, it was my birthday and it delayed our dinner because we were trying to sort re-booking.
They had nothing available until after Christmas - which obviously is too late to get people home in time for Christmas.
You can only change your flights to flights going from the same airport as your original booking and because there was nothing left, we had to book flights - out of pocket from birmingham, instead of Gatwick!

Anyway, next day came around and they hadn’t cancelled our flights and we realised we would still have to go to the airport in the hopes they cancel the flight - given no one answered their phones all evening or morning!

We got to the airport and our flight took off - with us on.

Now came the worst part - we contacted them to get a refund on our Birmingham flights, we even said we would be happy with a credit note as we need to come back later in the year.

So they gave us a credit note but it had to be used in 6 months. Bare in mind, we live in Thailand and only come back to the UK to see family in December and July.
So that made the voucher void because we don’t need to use it before June when it runs out.

If they had given us 12 months on the voucher, then things would have been fine. But yet again, we are out of pocket because of the incompetence and passenger negligence when there is disruption. You can message passengers 3 days before Christmas saying flights are being cancelled, please rebook - when you have nothing to rebook until after Christmas.
Then to give us 6 months to use a nearly £700 voucher for your incompetence is staggering.
You have a monopoly on that island and yet you are still rubbish.
Do better and sort it out.

This is one of the most unreliable and poorly organised and expensive airlines I have very travelled, and I do alot of travelling.

I travelled Gatwick to Guernsey. Upon boarding it became apparent that someone had been allowed through security at the gate by Aurigny staff to board the plane in error. The area had to be checked for anything suspicious and made safe and the person removed. They happened to be in my seat! No apology was given.

The following day I travelled Guernsey to Gatwick. I was allowed no opportunity to remove my coat from my hand luggage to make my bag fit into their bag measure. Having just attended a funeral I would have hoped for a little empathy and understanding, rather than be slapped with an excess baggage fee for a bag that could have squeezed into the frame. I suspect this fee was imposed to recoup their losses as there were several empty seats on this flight. I’ve never had any difficulties with Ryanair. I would certainly not advise anyone to use Aurigny.

I've travelled twice with Aurigny.
In 2018, my flight left Southampton but couldn't land in Guernsey due to poor visibility so they landed in Jersey and put everyone in a hotel. The next morning we were put back on a flight to Guernsey but they still couldn't land (don't know why they didn't check this before they left) so they continued to Birmingham! A day later and I was further away than when I started. We then had to take a bus to Southampton and get another flight to Guernsey! It looks 36 hour to travel from Southampton to Guernsey.
My most recent flight (2025) was cancelled. They wanted to send me home two days later but this wasn't feasible due to dog care and work commitments. They then wanted to send me via England to Dublin. However, the flight got in far too late. There would have been no local buses back to my town. It was also unclear whether they would cover the cost of the extra flight.
So, two bad experiences out of two and 7 years apart suggestion that there isn't a culture of learning from your mistakes.

Oh goodness where to start!

Booked two flights - Southampton to Guernsey, and back.

The outbound flight was cancelled and with conversation we were rebooked onto a Gatwick to Guernsey flight! I spoke to customer services and they rebooked us onto a Southampton flight. Irksome but not awful.

Then when we were in Guernsey they cancelled our return flight less than 3 hours before it was due to leave! And booked us, again with no communication, onto a flight the next morning! We had serious commitments to get home for including work. I went to their chat again - nothing. I called and said
what's going on and the lady said there was nothing she could do - the flights that day were all now full. We went back and forth for a bit and eventually (after a lot of stress) she said she could book us onto the later flight that evening. I said thank you so much and breathed a sigh of relief.

But no. The flight was delayed by 2.5 hours and we sat there in Guernsey airport, bored and stressed. Our boarding passes were scanned as we entered the airport lounge. We then boarded - and my friends boarding pass was rejected. They'd double booked the seat so someone else was already sitting there!! They wouldn't let me exchange my boarding pass for hers (despite me having booked and paid for both) and she was quite literally stranded in Guernsey overnight. A solo female traveller with no friends or relatives on the island! She found a hotel and Aurigny have still not reimbursed her for the cost of this. When I chased they told me they refused to speak to me about it as I am not her - but again, my booking and my card that paid for it.

My flights with this airline are almost always delayed or cancelled. They’ll leave you waiting for hours. They’ll make you check in on time even if the flight is clearly delayed. They will never pay compensation. Auringy are in complete shambles and an embarrassment to Guernsey. For the prices they charge it’s a joke.

Damaged baggage. Lost baggage. Terrible customer service.

Terrible . 6 flights in last 6 weeks.

1 left on time
2 2/3 hour delays
1 5 hour delay
1 plane on runway taken back to terminal
1 cancelled flight

Is Liz Truss running things?

Avoid avoid avoid. I can't stress this enough i have never been more disgusted and disappointed in an airline than this today on the 21st our flight out from bristol airport was canceled last minute due to a "technical problem with the plane" now don't get me wrong I understand that planes can some times not work things can go wrong but to have 0 communication with people then tell them it takes 28 days plus to refund them is a joke. We get booked for the next flight out which is just not good enough we planned our trip so we could get there for a specific event only for them to give us a flight the next day which we would miss our event absolutely do not I repeat do not use this joke of a company and be prepared to look like a lost fish in a pond due to there terrible staff.

Nico's wife must be severely disappointed, similar to the planes, they both can't get up!

In all seriousness, avoid this airline at all costs, the flights themselves are already reasonably expensive, but the arrangements you'll have to make due to a last-minute cancellation will only add to that + good luck with customer service, or there lack of!