Autoglass® Reviews 

149,302
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 13,820 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that booking appointments online is remarkably simple, and staff members are consistently described as polite, knowledgeable, and highly efficient during their visits. People genuinely appreciate the prompt arrival of technicians who complete windscreen replacements and repairs quickly while keeping consumers well-informed throughout the entire process. Some reviewers were not happy with excessively long wait times for scheduling appointments or experienced difficulties when handling initial customer service calls. A few people also mentioned occasional issues regarding the overall quality of the work performed or unexpected delays caused by third-party contractors.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient scheduling and professional technicians... See more

Staff

Customers consistently note positive experiences with staff, highlighting helpful telephone representatives... See more

Booking process

People report positive experiences with the booking process, highlighting how quick and easy it is to... See more

Customer service

Reviewers share mixed feedback about customer service, highlighting both helpful support and frustrating... See more

Quality

Customers had ambiguous experiences with quality, reflecting a high level of disagreement. Some consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to book the appointment online through the insurance. Technician was excellent, very knowledgable and skilled. Job was done within 30 minutes of arrival. Only issue is the 0800-2200 booking sl... See more

Rated 5 out of 5 stars

10/10 service, new rear window fitted in less than 24 hours of it breaking. Fast efficient, kept me informed through the process. Guy fitting the window did a very neat and professional job and cleane... See more

Rated 5 out of 5 stars

Great service provided by Autoglass. Easily booked on website, with options to upgrade the service if you want, for example new wipers or rain repel. I did not upgrade as I had bought new wipers s... See more

Rated 5 out of 5 stars

Provided a reasonable quote, engineer was on time ,very friendly and punctual. Offered extra services like windscreen wipers and glass repellent. Cleaned up the glass debris and completed the job with... See more


Company details

  1. #6 of 7 best companies in Windshield Repair Service

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

149k reviews

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4.5

All reviews

(149,302)

13,213 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful website and easy to navigate

Helpful website and easy to navigate
Once booked was kept informed and given
Reminders about appointment.
Technician informed me when he was on way and time he would arrive.
He was polite and explained what was going on and cleaned up after he finished

14 August 2026
Rated 5 out of 5 stars

I spoke with Ryan who was completing a…

I spoke with Ryan who was completing a job on a customers car. This was in the Car Park at Epsom Golf Club. I had a few minutes before my tee time and I asked for his advice about a small problem regarding access to my boot. He said no problem and advised me that my problem was probably a fuse. He was a nice guy and pleasant to talk to. I hope Autoglass appreciate him as an employee. He was a good ambassador for Autoglass.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant team at auto glass

Brilliant team at auto glass
The technician that carried out the job was friendly and good at his job, cleaning up after himself and making sure I was happy with the work carried out.

14 August 2026
Rated 4 out of 5 stars

Replacement windscreen

Everything was very efficient, although I had to take/send photos twice. The only thing I wasn’t happy about, although I can understands why in a way, was the person who took my initial call tried to sell me new wipers and a coating for the windscreen.

11 August 2026
Rated 5 out of 5 stars

I've had a few replacement windscreens in my time.

Always used Autoglass- their fitters are excellent. The professionalism and commitment to customer service is outstanding. With the roads the way they are today its imperative you have insurance cover. The user journey for selecting your insurer and real-time checking of insured item was a breath of fresh air. No fuss and smooth journey of booking process meant I was very satisfied.

14 August 2026
Rated 1 out of 5 stars

Cant supply a non-defective Tesla windscreen

Replacement windscreen 1 - strange colour cast.
Replacement windscreen 2 - distorted in several places
Replacement windscreen 3 - technician said no point wasting his time installing it claiming that all of their stock would have defects
Ignored by customer services
So I'm stuck with a defective windscreen (possibly an MOT failure) and autoglass dont seem to care

12 August 2026
Unprompted review

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