The vehicle we were provided was excellent for our travels. It was comfortable, easy to drive and excellent on fuel economy. Our check out process was easy and the employee who helped us was amazing.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had an excellent experience with Automania! We rented a car from them in Bari during our trip to Italy, and everything exceeded our expectations. Although we had booked a Golf-sized car, we... See more
Company replied
Very positive experience with this car rental company. From the first contact to the return, everything was efficient and trustworthy. The handover and return of the vehicle by the staff were direct a... See more
Company replied
Dependable car, clear instructions and conditions. Price-quality in good balance. Pre-pickup information good and whatsapp to make checkin/pickup easier. Walk to the location from the busstop (didn'... See more
Company replied
Company details
About Automania
Written by the company
Automania S.r.l. - Il tuo partner di fiducia per il noleggio in Italia
Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.
La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.
Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
Siamo orgogliosi di offrire un’esperienza senza stress, con:
Scegli Automania per un noleggio che fa davvero la differenza!
Prenota Subito
Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.
La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.
Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
- Utilitarie per la città
- SUV per viaggi più lunghi
- Van a 7 e 9 posti
- Veicoli commerciali
- E-bike
- Gommoni
Siamo orgogliosi di offrire un’esperienza senza stress, con:
- Procedure semplici
- Tariffe vantaggiose e trasparenti
- Un’assistenza clienti sempre pronta a supportarvi
Scegli Automania per un noleggio che fa davvero la differenza!
-
Economico
-
Affidabile
-
Sul territorio italiano
-
Noleggio anche senza carta di credito
-
Ampia flotta veicoli (auto, furgoni, scooter, van, e-bike, gommoni)
Prenota Subito
Il Tuo viaggio, la Nostra missione
Written by the company
- Autonoleggio su misura per ogni esigenza
- Offriamo un'ampia gamma di veicoli per soddisfare le tue necessità: auto compatte per la città, SUV spaziosi per le avventure in famiglia, e veicoli di lusso per eventi speciali, veicoli commerciali adatti ad ogni carico, E-bike per favorire la mobilità e gommoni per ammirare le meraviglie del territorio via mare. La nostra flotta è moderna, sicura e costantemente manutenzionata per garantirti un'esperienza senza pensieri.
- Prenotazioni facili e servizio clienti d'eccellenza
- Con un sistema di prenotazione online intuitivo e un team dedicato al servizio clienti, ti guidiamo passo dopo passo per un'esperienza senza stress. Siamo qui per aiutarti, sia che tu stia pianificando un viaggio di lavoro, una vacanza o un'esigenza temporanea.
- Convenienza e trasparenza senza compromessi
- Crediamo in politiche di prezzo trasparenti, senza costi nascosti. Le nostre offerte competitive includono opzioni flessibili per chilometraggio, assicurazione e tipologia di veicolo, adattandosi al tuo budget e alle tue esigenze.
Sicurezza e fiducia al primo posto
Ti garantiamo trasparenza, qualità e supporto costante.
Dettagli
- Prenotazione senza rischi: Modifica o cancella la tua prenotazione gratuitamente entro i termini previsti.
- Assistenza 24/7: Il nostro team è sempre disponibile per supportarti in ogni momento del tuo viaggio.
- Veicoli sicuri e garantiti: Ogni auto della nostra flotta è sottoposta a controlli regolari per garantirti un'esperienza di guida impeccabile.
- Nessun costo nascosto: Con noi sai sempre cosa stai pagando. Trasparenza totale, per evitare sorprese.
Queste garanzie riflettono il nostro impegno per offrirti un servizio affidabile e di qualità superiore.
Scopri di più
Seguici sui nostri canali social per rimanere aggiornato su offerte, novità e consigli di viaggio:
Contact info
Via Oliveri Mandalà Emanuele, 23, 90146, Palermo, Italy
- +39 0916785676
- info@automaniasrl.com
- www.automaniasrl.com
Noleggia anche senza carta di credito
4.5
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst rental experience ever
Everything went wrong from the start except the shuttle from and to the airport. That was okay.
We had to sign where we didn't know what, because the text was hidden. At the return after checking the car in an also hidden place we couldn't watch he made a claim for 315 Euro for something we had never noticed not even when he showed me. I can not even tell the insurance what had happened because there hadn't been anything. Avoid this place!
29 June 2026
Reply from Automania
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the rental terms, conditions, and payment information are clearly stated both on the booking voucher and in the rental agreement provided at our office. Customers are given the opportunity to review the contract before signing.
At vehicle collection, it is the customer's responsibility to inspect the car together with our staff and ensure that any existing damage is correctly recorded on the check-out document. This is an important step to avoid any misunderstandings at the end of the rental.
If damage is identified during the return inspection, it is assessed by one of our partner body shops, and any applicable charges are based on the repair estimate received. Customers are informed of the findings and the corresponding costs in a transparent manner.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.
Kind regards,
They provided great brand new bike
They provided great brand new bike. No issues at all. Top experience. Great price and full insurance covered
5 July 2026
Reply from Automania
Dear Customer,
We truly appreciate your excellent feedback. It’s a pleasure to hear that you were satisfied with our service and that your experience was smooth from start to finish. Your recommendation is very valuable to us, and we hope to welcome you again soon.
Great quick, not too pushy on insurance
Wrote a full google review too but very happy with service at pisa airport.
28 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.
The car was filthy
Nice check-in staff, but the vehicle was filthy inside on pick-up and well-worn, with about 46,000kms on the clock. The dashboard also said a service was overdue and the outside was a series of dents and a missing rim from previous collisions. Despite the state of the car they still meticulously took photos to check for any new damage, as if it would have made a blind bit of difference to the vehicle's value. I also needed to return the vehicle early due to my daughter having an accident on holiday and they were uncompromising about any refund or future credit note. However, their office is only a few minutes walk from the terminal building, so that's something.
4 July 2026
Reply from Automania
Dear Customer,
Thank you for sharing your feedback.
We are sorry to hear that the vehicle condition and your overall experience did not meet your expectations.
We would like to clarify that all our vehicles undergo regular maintenance checks and are inspected according to our procedures to ensure they are safe and suitable for rental. The mileage of a vehicle can vary depending on its rental history, but all vehicles in our fleet are maintained in accordance with the required standards.
Regarding the vehicle inspection, the check-in and check-out procedures, including taking photos and recording any existing damage, are carried out to ensure transparency and to protect both the customer and the company. This process is applied consistently to every rental, regardless of the vehicle’s previous condition.
We are also sorry to hear about your daughter’s accident and hope she had a quick recovery. Regarding early returns, rental agreements and any possible adjustments are handled according to the terms and conditions accepted at the time of booking, which apply equally to all customers.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.
Kind regards,
Good location, nice staff
Good location, nice staff, no problem with the insurance and check-in/check-out
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
I had none problems
I had none problems. The man who was explaining everything to me was very helpful. Car was in very good condition. Everything was clear.
5 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
Everything was perfect
Everything was perfect, the total price was higher as expected but in high season nothing unusuall. Picked up on the airport on time. Clear communication. I removed one star only because of the total price.
4 July 2026
Reply from Automania
Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!
Excellent service
Excellent service! They provided a luxury new car, the processes of receiving and handing over were perfect, the deposit was returned instantly. I definitely recommend it!
27 June 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
Excellent service from start to finish
Excellent service from start to finish. Very friendly and helpful staff. The car was in great condition and was a very straightforward pick up and drop off. Highly recommend!
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
They have been fast to process my…
They have been fast to process my rental and friendly.
The location was ok.
27 June 2026
Reply from Automania
Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!
Very friendly people:)
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
A new car that felt old
The car was not up to the standard that you can expect. The tires were not acceptable the were worn, one daylight lamp was out of order, the rear wiper was broken and the windscreen liquid was out of order (it was not empty). We got a Fiat 600 which is recently introduced into the market, the car itself was very standard no automatic air-condition, no rear view camera etc. We were disappointed with this car.
3 July 2026
Reply from Automania
Dear Customer,
Thank you for sharing your feedback.
We are sorry to hear that the vehicle provided did not meet your expectations.
We would like to clarify that all our vehicles undergo regular maintenance checks and inspections to ensure they are safe and suitable for rental. We regret that some issues were experienced during your rental and we encourage customers to contact us immediately if they notice any technical problem, so that our team can assist as quickly as possible and arrange a suitable solution.
Regarding the vehicle model and equipment, cars are assigned according to the category booked and the available fleet at the time of rental. The specific features and optional equipment may vary depending on the model and version provided.
We appreciate your comments, as they help us improve our services and vehicle management. We hope to have the opportunity to welcome you again and provide you with a more satisfactory experience.
Kind regards,
Bad customer service in Bari
The car was great, the drop off was easy.
The problem was with the pick up: It took over 2 hours for me to get the car. I called at 8:05 to get picked up at the Bari airport, I was told to call back in 45 minutes because they were busy. I called back many times after 8:50 but nobody answered. Then I got a text message where to go for the pick up. I went there and looked for an Automania van, there were many vans with different names but I never saw one with the Automania. I asked around and texted the agency to find out what the van looked like. That's when I found out that there was no name on the van because it was a temporary van and nobody had thought about putting a paper with the name on the windshield!!! Finally got to the agency at about 9:40. Paperwork was easy but I had to wait another half an hour to get the car brought over. Then no one tells me the car is there for another 10 minutes. If I had not gone back inside to check about it, I might still be waiting...
3 July 2026
Reply from Automania
Dear Customer,
Thank you for taking the time to share your feedback.
We are pleased to hear that you were satisfied with the vehicle and that the drop-off process was easy.
We are sorry, however, for the delay and inconvenience experienced during the pick-up procedure. During particularly busy periods, we do our best to assist all customers as quickly and efficiently as possible, although occasionally waiting times may be longer than expected due to high demand and operational circumstances.
Regarding the shuttle service, we understand your frustration with the difficulty in identifying the vehicle. We always aim to provide clear instructions, and we will take your comments into consideration to improve communication and make the pick-up process smoother for our customers.
We appreciate your patience and understanding, and we thank you for highlighting both the positive aspects and the areas where we can improve.
We hope to have the opportunity to welcome you again and provide you with a smoother experience from the beginning of your rental.
Kind regards,
Would recommend this company
Car was waiting for us on arrival. It was clean and fuelled ready to go. It was very easy to drop off also
4 July 2026
Reply from Automania
Dear Customer,
We truly appreciate your excellent feedback. It’s a pleasure to hear that you were satisfied with our service and that your experience was smooth from start to finish. Your recommendation is very valuable to us, and we hope to welcome you again soon.
Don t rental for future
2 July 2026
Reply from Automania
Dear Customer,
We’re sorry about your experience if you would like to explain a bit more about your review you can contact us on: customercare@automaniasrl.com
We look forward to seeing you again soon and ensuring a more pleasant experience next time.
Kind regards,
Reply from Automania
Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.
Very bad expérience
Very bad expérience. It began with no hello when picking us up. Unfriendly and unprofessional.
I took the option with all insurance and to be fully covered.
When we return the car, they tried the key manually and it didn t work. They said it has been forced and that it a very common situation in Puglia. And of course for THAT situation and only that I wasn t covered. Obviously I never opened the car manually and I had no way to prove that the key hasn t been checked when taking the car.
4 July 2026
Reply from Automania
Dear Customer,
Thank you for sharing your feedback.
We are sorry to hear that your experience did not meet your expectations. Our team is trained to provide professional and helpful assistance, and we regret that you felt this was not reflected during your interaction with us.
Regarding the insurance coverage, we would like to clarify that, as stated in our terms and conditions, every insurance option has specific coverage limits and exclusions. The purchase of full insurance does not automatically include every possible type of damage or circumstance, and customers are provided with the relevant information before signing the rental agreement.
In relation to the vehicle key issue, the condition of the vehicle and its accessories are checked during the rental process. When a problem is identified upon return, it is assessed according to our procedures and the applicable terms and conditions.
We appreciate your feedback and will continue working to improve our communication and service.
We look forward to welcoming you again soon and ensuring a smoother and more enjoyable experience next time.
Kind regards,
Reply from Automania
Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.
Great service
Great service, v convenient with private shuttle pick up from airport, and car was good value for money, clean, unscuffed.
4 July 2026
Reply from Automania
Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.
Reply from Automania
Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.