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Automania Reviews 

7,564
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 2,622 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting that staff are incredibly friendly, helpful, and professional throughout the entire process. Many found the car rental communication easy and professional, with staff often speaking excellent English and providing great assistance even from a distance. The vehicles provided are frequently described as being in perfect condition, comfortable, easy to drive, and excellent on fuel economy, making trips more enjoyable. However, some customers also noted issues with finding the rental office or garage for drop-off, mentioning a lack of clear signs and difficult navigation. A few other people also felt that the car they received was not in the best technical condition, with issues like non-working air conditioning, damaged tires, or dirty interiors. There were also occasional mentions of unprofessional behavior from shuttle drivers or staff during the return process.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many customers reporting great experiences and... See more

Staff

Reviewers mention positive feedback about staff, with many describing them as friendly, helpful, and... See more

Product

People report ambiguous experiences with product, with many customers expressing dissatisfaction with the... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers receiving new, clean, and... See more

Location

Customers had ambiguous experiences with location, with some finding offices easy to locate and close to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The vehicle we were provided was excellent for our travels. It was comfortable, easy to drive and excellent on fuel economy. Our check out process was easy and the employee who helped us was amazing.... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Automania! We rented a car from them in Bari during our trip to Italy, and everything exceeded our expectations. Although we had booked a Golf-sized car, we... See more

Company replied

Rated 5 out of 5 stars

Very positive experience with this car rental company. From the first contact to the return, everything was efficient and trustworthy. The handover and return of the vehicle by the staff were direct a... See more

Company replied

Rated 4 out of 5 stars

Dependable car, clear instructions and conditions. Price-quality in good balance. Pre-pickup information good and whatsapp to make checkin/pickup easier. Walk to the location from the busstop (didn'... See more

Company replied


Company details

  1. Car rental company
  2. Bicycle hire shop
  3. Boat Hire Service
  4. Scooter rental service
  5. Van rental agency

About Automania

Written by the company

Automania S.r.l. - Il tuo partner di fiducia per il noleggio in Italia

Dal 2014, Automania si impegna a offrire un servizio di noleggio auto di qualità, diventando un punto di riferimento per chi cerca affidabilità, convenienza e flessibilità.

La nostra azienda è in continua crescita e si sta espandendo su tutto il territorio italiano per garantire una presenza sempre più capillare.

Oggi vantiamo un'ampia flotta composta da veicoli moderni, sicuri e adatti a ogni esigenza:
  • Utilitarie per la città
  • SUV per viaggi più lunghi
  • Van a 7 e 9 posti
  • Veicoli commerciali
  • E-bike
  • Gommoni

Siamo orgogliosi di offrire un’esperienza senza stress, con:
  • Procedure semplici
  • Tariffe vantaggiose e trasparenti
  • Un’assistenza clienti sempre pronta a supportarvi

Scegli Automania per un noleggio che fa davvero la differenza!

  • Economico Economico
  • Affidabile Affidabile
  • Sul territorio italiano Sul territorio italiano
  • Noleggio senza carta di credito Noleggio anche senza carta di credito
  • Ampia flotta veicoli Ampia flotta veicoli (auto, furgoni, scooter, van, e-bike, gommoni)

Clicca qui Prenota Subito

Il Tuo viaggio, la Nostra missione

Written by the company

Autonoleggio su misura per ogni esigenza
Offriamo un'ampia gamma di veicoli per soddisfare le tue necessità: auto compatte per la città, SUV spaziosi per le avventure in famiglia, e veicoli di lusso per eventi speciali, veicoli commerciali adatti ad ogni carico, E-bike per favorire la mobilità e gommoni per ammirare le meraviglie del territorio via mare. La nostra flotta è moderna, sicura e costantemente manutenzionata per garantirti un'esperienza senza pensieri.
Prenotazioni facili e servizio clienti d'eccellenza
Con un sistema di prenotazione online intuitivo e un team dedicato al servizio clienti, ti guidiamo passo dopo passo per un'esperienza senza stress. Siamo qui per aiutarti, sia che tu stia pianificando un viaggio di lavoro, una vacanza o un'esigenza temporanea.
Convenienza e trasparenza senza compromessi
Crediamo in politiche di prezzo trasparenti, senza costi nascosti. Le nostre offerte competitive includono opzioni flessibili per chilometraggio, assicurazione e tipologia di veicolo, adattandosi al tuo budget e alle tue esigenze.

Sicurezza e fiducia al primo posto

Ti garantiamo trasparenza, qualità e supporto costante.

Dettagli

  • Prenotazione senza rischi: Modifica o cancella la tua prenotazione gratuitamente entro i termini previsti.
  • Assistenza 24/7: Il nostro team è sempre disponibile per supportarti in ogni momento del tuo viaggio.
  • Veicoli sicuri e garantiti: Ogni auto della nostra flotta è sottoposta a controlli regolari per garantirti un'esperienza di guida impeccabile.
  • Nessun costo nascosto: Con noi sai sempre cosa stai pagando. Trasparenza totale, per evitare sorprese.

Queste garanzie riflettono il nostro impegno per offrirti un servizio affidabile e di qualità superiore.


Scopri di più

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Contact info

Promotion box for Automania

Noleggia anche senza carta di credito

Semplice e sicuro con la Nostra Kasko Platinum: Vieni a scoprirla!

4.5

Excellent

TrustScore 4.5 out of 5

8k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.5

All reviews

(7,564)

4,803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

I recommend this company.

I recommend this company.
The entire rental process went smoothly.
The car was in excellent condition.

24 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We appreciate your kind words and are glad that your experience with us was excellent. We constantly strive to provide the best customer service, and we are happy to know that we succeeded. Thank you again!

Rated 5 out of 5 stars

The car was great

The car was great, the team was very good. thank you.

29 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.

Rated 4 out of 5 stars

Made the reservation for a VW Polo and…

Made the reservation for a VW Polo and received a Toyota Yaris. Both sides damaged. Luckily there were just two of us otherwise the luggage wouldn't have fit. Car drove really well but only had 7000 km on the odometer.

21 June 2026
Automania logo

Reply from Automania

Dear Customer,

Thank you for sharing your feedback.

We are pleased to hear that the vehicle drove well during your rental.

Regarding the vehicle model provided, we would like to clarify that we guarantee the reserved vehicle category, not a specific make or model. The Toyota Yaris provided was within the same category as the Volkswagen Polo booked, and vehicles are assigned according to availability at the time of pick-up.

We are sorry if the vehicle did not fully match your expectations in terms of size or appearance. All vehicles in our fleet are inspected before each rental, and any existing damage is recorded during the check-in procedure to ensure transparency.

Thank you again for your feedback, which helps us continue improving our service.

Kind regards,

Rated 1 out of 5 stars

I rent a car by Pisa airport,it was…

I rent a car by Pisa airport,it was everything fine with car and service,but there forget to send me back the caution . I send many times email an company there said its send already but Money never arrived 🤬 So if anybody rent a car in future calculate the risk and costs..

6 May 2026
Automania logo

Reply from Automania

Dear Customer,

Thank you for your feedback.

We understand your concern. Please note that the security deposit was released from our side. As the deposit is a pre-authorisation rather than a charge, once it has been released we are no longer able to track when it will appear back on your account. The release time depends on your bank or card issuer and may vary.

If you have not yet seen the funds become available, we recommend contacting your bank or Visa card provider, who will be able to provide an update on the status of the released pre-authorisation.

Kind regards.

Rated 5 out of 5 stars

Like service

Like service, staff and location

23 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 4 out of 5 stars

Good organized.

Good organized.

23 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!

Rated 5 out of 5 stars

Perfect

Perfect, easy contact and great cars

23 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

Great Car, Friendly Service, and a Positive Overall Experience

Overall, we had a very good experience with this car rental company. The shuttle service from the airport to the rental office worked well, although you need to call them to arrange the pick-up.
At the counter there was a little confusion about the costs because we were returning the car to a different location. However, everything had already been paid in advance, and the staff resolved the issue quickly and professionally.
We received a great car with very low mileage, which was clean and in excellent condition. Returning the car was a bit chaotic because we had to double-park it, but apart from that the process was straightforward.
Overall, it was a pleasant experience, and we would definitely consider renting from this company again.

23 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your positive feedback! We truly appreciate your kind words and are delighted to know that your experience with us was excellent.
We are always striving to improve our service, and we will take your review into consideration as we continue working to become even better. Your feedback is valuable to us and helps us enhance the experience we provide to all our guests.
Thank you again for your support, and we hope to welcome you back soon!
Kind regards.

Rated 5 out of 5 stars

Fast and efficient pick- up and return

Fast and efficient pick- up and return, staff was very friendly

29 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.

Rated 3 out of 5 stars

I have to give 3 stars only

I have to give 3 stars only, because when we need quick transfer to airport, Automania had only one transporting-car which were ... disavelaible.
We waited about 30 minuts and almost late to our flight.

29 June 2026
Automania logo

Reply from Automania

Dear Customer,

Thank you for sharing your feedback.

We are sorry to hear that you experienced a delay with the airport transfer service. During particularly busy periods or when there is heavy traffic, waiting times may occasionally be longer than expected. Our team always does its best to assist all customers as quickly and efficiently as possible and to minimize any inconvenience.

We understand that timely transfers are important, especially when customers have a flight to catch, and we appreciate your patience and understanding.

Thank you again for your feedback, which helps us continue improving our service.

Kind regards,

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. Corect price and not to much deposit..and they return deposit after few hours when i back car.

28 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

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20 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you for taking the time to leave us a review! We are very happy to hear that you had a good experience with us and we look forward to seeing you again!

Rated 4 out of 5 stars

I booked totally different car аnd when…

I booked totally different car аnd when arrived i was given Fiat Panda. The car was small and it's not going very satisfactorily . Overall it was ok.

23 June 2026
Automania logo

Reply from Automania

Dear Customer,

Thank you for sharing your feedback.

We are sorry to hear that the vehicle provided did not fully meet your expectations.

We would like to clarify that we guarantee the reserved vehicle category, not a specific make or model. The vehicle assigned at pick-up may therefore be different from the one initially expected, while remaining within the same category booked.

In this case, the Fiat Panda provided was part of the same category as the one reserved. Vehicle assignment depends on availability at the time of collection.

We appreciate your feedback and are pleased to know that, overall, your rental experience was satisfactory. We hope to welcome you again in the future.

Kind regards,

Rated 5 out of 5 stars

Small cars perfect for Sicilia Traffic

Small cars perfect for Sicilia Traffic. But also modern with Car Play… very nice! Fast and safe transfer to the airport. Will come back to Automania when im in Italy again

22 June 2026
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Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

Both pick-up and drop-off was quick and…

Both pick-up and drop-off was quick and easy. The car was great with low mileage and it was in a good state. The price was also lower than in other car rental companies. Highly recommended and we will definitely come back.

27 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your kind words! We truly appreciate your positive review, and it was a pleasure to have you as our guest. We hope to welcome you again soon.

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff while pick up and drop off. Absolutely no problem. Full insurance is a must in that region

28 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.

Rated 5 out of 5 stars

I will definitely rent a car from them…

I will definitely rent a car from them again! They were great from the start to the end. Staff was great, location was very convenient to where we were staying and the car we got was new and clean. Excellent service.

26 June 2026
Automania logo

Reply from Automania

Dear Customer,
Thank you very much for your excellent review.
We’re especially happy to hear your kind words about our staff. Providing friendly, helpful, and professional service is very important to us, and it’s great to know this made a positive difference in your experience.
We truly appreciate your feedback and hope to welcome you again soon.

Rated 3 out of 5 stars

Ok but not great

Car Service in general ok.
Vehicle was in ok shape, not spotless clean.
But service staff could be a lot friendlier.

28 June 2026
Automania logo

Reply from Automania

Dear Customer,

Thank you for sharing your feedback.

We are pleased to hear that you found our service overall satisfactory and that the vehicle was in an acceptable condition.

We are sorry, however, that the interaction with our staff did not meet your expectations. Our team is trained to provide professional, helpful, and courteous assistance, and we will take your comments into consideration as we continue to improve our customer service.

Regarding the vehicle cleanliness, all cars are cleaned and checked before each rental, but we regret that the condition of the vehicle was not fully in line with your expectations.

We appreciate your feedback and hope to have the opportunity to welcome you again and provide you with an even better experience.

Kind regards,

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