Good and quick answer from customer service, fantastic parts schematics and "how to's" at the webside,possibility to get all parts, reasonable price. The delievarance could have been quicker, but all... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good experience with the bying and the spare product, but a little time to waite. Managed to fix it myself, thanks to a useful product video.
Company replied
Its great to have the opportunity to buy parts and DIY, but I dont understand why spareparts not could be for free when the product still was under warranty. And it took too long time to get the parts... See more
Company replied
Ok,but only used 4 times cleaning my car,but the Waterhouse broke during winter time 2 years ago,due to frozen ? water,had it stored inside wooden hut in the garden.Had to buy new hose,had not resive... See more
Company replied
4.0
Great
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I HAVE NOT RECEIVED THE ORDER
I HAVE NOT RECEIVED THE ORDER, NEARLY ONE MONTH SINCE YOU SAID YOU SENT IT
5 May 2026
Reply from Avaofnorway.no
Hi Geir,
We are deeply sorry to hear that you are still missing your order.
Our freight partner have experienced technical issues around the time your order was placed, resulting in orders not being registered as they should.
This issue is now resolved and orders effected by this are being taken care of as soon as possible.
Your order is now taken care of and our customer service team have sent you an email with updates regarding this.
We thank you for your patience and deeply apologise for the delay and inconveniences.
Kind regards,
Team AVA
Long response time.
5 May 2026
Reply from Avaofnorway.no
Hi Per Olav,
We regret to hear that our response time was longer than expected.
We have investigated this further in our systems and could unfortunately see that your email was not received by our customer service team due to technical issues.
We have now replied to your email and resolved your case.
We deeply apologise for the delay in our reply and the inconveniences this may have caused.
Kind regards,
Team AVA
Impossible to find any advice by…
Impossible to find any advice by contacting AVA. I just had to buy spareparts blind and hope for the best.
7 May 2026
Reply from Avaofnorway.no
Hi Egil,
We are sorry to hear that you did not get approriate advice in buying the correct spare parts.
Our customer service team is always here to help and guide our customer in finding the right spare parts. If you are unsure which parts to buy, please do not hesistate to contact our support team at support@avaofnorway.com
Kind regards,
Team AVA
Very good experience with the bying and…
Very good experience with the bying and the spare product, but a little time to waite. Managed to fix it myself, thanks to a useful product video.
11 May 2026
Reply from Avaofnorway.no
Hi Orio!
We are happy to hear you had a good experience when buying spare parts for your machine, and that our product videos were helpful!
We have unfortunately experienced longer delivery times than usual lately, due to issues with tracking numbers at our freight carrier.
We deeply apologise for the delay and inconveniences this may have caused.
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hi Srecko!
Thank you for five stars and your positive feedback!
We are happy to hear that your order was delived quickly and that you are happy with the product :D
Have a nice day!
Kind regards,
Team AVA
Serviceand product
4 May 2026
Reply from Avaofnorway.no
Hi Idris!
Thank you for five stars and your positive feedback!
We are happy to hear that you are pleased with our products and good service :D
Have a nice day!
Kind regards,
Team AVA
Extremely delayed delivery
Extremely delayed delivery. Took about 10 days to ship simple washing materials that were in stock.
8 May 2026
Reply from Avaofnorway.no
Hi Jon,
We regret to hear that the delivery of your order took longer than expected.
We have experienced some issues with the tracking numbers at our freight carrier lately, which has resulted in delays. We deeply apologise for this.
This issue is now resolved and our normal delivery time is 1-3 days.
Kind regards,
Team AVA
Take to long to receive produkt and to…
Take to long to receive produkt and to long answer time på customer service
6 May 2026
Reply from Avaofnorway.no
Hello Bendik,
We regret to hear that our delivery time took longer than expected.
Due to a larger technical issue at our freight carrier, we have had abnormal amounts of orders affected by this.
Due to a large amount of customers contacting us regarding this issue, the response time from our customer service team may have been longer than usual. We apologise for this.
We deeply apologise for the delay and the inconveniences this may have caused. The technical issue is now fixed and deliveries are shipped as normal again.
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hello Kristoffer,
We are happy to hear that our support team was of good help, and that our 5-year service was easy to do at home! :D
Have a nice day!
Kind regards,
Team AVA
Good product and price on parts
Good product and price on repair parts. The delivery could be faster, but overall verry happy with the purchase.
22 April 2026
Reply from Avaofnorway.no
Hello Joakim!
Thank you for five stars and the positive feedback!
We apologise for the delay in the delivery of your products. This is most likely due to technical issues at our freight carrier causing delays with shipments.
This should now be in order again and we thank you for your patience.
Have a nice day!
Kind regards,
Team AVA
The quality of parts seems to be bad
The quality of part seems to be bad as they brake from time to time even though the machine are not to much in use. I have a 2019 AVA P80 brand and so far I have changed pats as follows:
- 2x times the Power switch,
- 1x time the tube in the hand held power/pressure control/Pistol from plastic to aluminium.
- Now also the tube in the hand held power/pressure control of enlarge house washer tube are broken. (probebly the same issue plastic/aluminium)
- 1 times the extension tube for high pressure pistol
The machine never experience cold/freezing temperatures and all in all it is costly and takes time to get parts in house and gives stop in planned works.
24 April 2026
Reply from Avaofnorway.no
Hello Thomas,
We regret to hear that you have has such an experience with our products. This is of course not how they are supposed to perform and we deeply apologise for the inconveniences and costs this may have caused.
If you are experiencing trouble with our products, please contact our customer service team and they will help you.
If the faulty products are not caused by user error or frost damage, you may e eligable for exchange on warranty/claim. Note that this is only true if the machine is less than 5 years old, or that your machine is registered for our extended warranty.
Kind regards,
Team AVA
Kind regards
I ordered three items
I ordered three items. Only two arrived. I complained and someone is fixing this. However the service is slow.
29 April 2026
Reply from Avaofnorway.no
Hi Steinar!
We are sorry to hear that items were missing from your order. Our customer service team are replying to you once they have finished handling your case, as they most likely will have to create a new order together with our warehouse.
We deeply apologise for the inconveniences.
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hi Rune!
Thank you for five stars and your positive feedback! We are happy to hear that you are pleased with our products and fast delivery :D
Have a nice day!
Kind regards,
Team AVA
Reply from Avaofnorway.no
Hi Magne!
Thank you for five stars! We are happy to hear that you are pleased with our fast delivery! We hope you are just as pleased with your new products :D
Have a nice day!
Kind regards,
Team AVA
Overall a good experience
Easy to find what I was looking for, easy payment and quick delivery. No problems at all.
27 April 2026
Reply from Avaofnorway.no
Hello Roger!
Thank you for five stars and your positive feedback!
We are happy to hear that everything went smoothly :D
Have a nice day!
Kind regards,
Team AVA
Alt kom som forventet.
27 April 2026
Reply from Avaofnorway.no
Hei Henrik!
Takk for fem stjerner!
Så bra å høre at leveringen gikk bra og at du er fornøyd med produktene :D
Ønsker deg en fin dag videre!
Hilsen,
Team AVA
Good selection of spare parts
Good selection of spare parts, but most important is the great instructions/guides on the Web.
24 April 2026
Reply from Avaofnorway.no
Hi Niels!
Thank you for five stars! We are happy to hear that you found our selection of spare parts nice and helpful!
Have a nice day!
Kind regards,
Team AVA
I like how easy it was to purchase
I like how easy it was to purchase, but the shipping was to slow. Over a week when the season kicked in and the need was there
24 April 2026
Reply from Avaofnorway.no
Hei Ole!
Vi beklager at leveringstiden ble lenger enn forventet. Dette skyldes mye sykdom hos lageret vårt for tiden, noe som dessverre har påvirket utsending av ordre.
Normal leveringstid hos oss utenom dette vil være 1-3 dager.
Vi beklager igjen for forsinkelsen og ulempene dette har medført.
Hilsen,
Team AVA
I havent received the part ordered?
17 April 2026
Reply from Avaofnorway.no
Hei Thorvald,
Veldig leit å høre du ikke har mottatt pakken og takk for at du gir oss tilbakemelding.
Vi har sjekket i våre systemer og kan se at pakken var sendt ut fra oss 17. april og ankommet din leveringssted 20. april.
Du skal ha mottatt både sms og e-post 3 ganger før pakken ble returnert tilbake til oss.
Vår kundeservice sender deg en e-post nå slik at vi kan avklare detaljene og hjelpe deg få delen du har bestilt.
Takk igjen du sier fra, slik at vi kan hjelpe deg.
Hilsen,
AVA
Easy to order and instant delivery👍
21 April 2026
Reply from Avaofnorway.no
Hi Roger,
Thank you for five stars and your positive feedback! We are happy to hear that the products arrived to you quickly :D
Kind regards,
Team AVA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.