Brilliant, I got a great quote of £275,compared to my renewal quote of £554 from Direct Line. They made the process of insuring my car easy. My only issue was after accepting my quote and fillowing th... See more
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I got the most competitive quote for my motor insurance, but will it be the same experience come renewal time next year. It was easy to find the best quote and to use the Aviva website. However all... See more
The whole process was very easy and straightforward, and the price was competitive. It wasn’t the cheapest quote I received, but it was around the middle, and I chose Aviva because it is a well-know... See more
Go compare had details and quote was competitive. Just hope it isn’t heavily increased next time like some well known companies do.
Company details
- #191 of 230 best companies in Insurance agency
Written by the company
Aviva insurance, savings, investments and pensions. Get an online insurance quote now, from the official Aviva website
Contact info
United Kingdom
- www.aviva.co.uk
4.3
Excellent
63k reviews
Asks customers to review
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Aviva was easy to deal with and…
Aviva was easy to deal with and provided what was required at a good cost.
28 July 2026
First class
28 July 2026
New insurance
My experience with AVIVA on line was much easier than I thought it would be and very competitive
26 July 2026
very fast and knocked over a hundred…
very fast and knocked over a hundred pound of my last insurance
28 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Aviva
Aviva, a company I’ve used for car insurance for many years and have continuously recommended to anyone who mentioned car insurance as they’ve generally been great.
However recently I was a victim of robbery and my beloved vehicle which held sentimental value to me was taken.
I obviously informed the police and Aviva immediately….
Aviva settled the claim (which I am grateful for) however prior to agreement I had asked if the vehicle was recovered would I be able to purchase it back as it held sentimental value to me, I was informed it’s unlikely to be recovered according to stats but I would/should be given the opportunity to purchase it back.
However few months down the line, the police called me with amazing news that it had been recovered. So I informed Aviva immediately in hopes that they stick to their word of giving me the opportunity to buy it back. However I was told that even though Aviva is now the official/legal owner of the vehicle they will not be selling it to me… Instead sending it to a salvage company to dismantle/sell the vehicle which held sentimental value to me.
I have contacted Aviva several times via phone and emailed the CEO (from whom I haven’t received any response in weeks) in hopes that something could be done however unfortunately they said it’s not something they can help with. Instead have been told to contact the salvage company who also informed me they can’t help.
1 June 2026
Unprompted review
Reply from Aviva
Hi Faraz, thanks for reaching out and feeding this back to us.
We appreciate this experience has been far from easy for you, and we're sorry you're no longer able to have the vehicle back.
You have the option to buy the vehicle back from the salvage company, who may be best placed to help, but if there's anything else we can do, please get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
Easy to complete and a good price
22 July 2026
The price is attainable okay and…
The price is attainable okay and appreciate their speedy and easy to operate app.
24 July 2026
The application was straight forward.
The application was straight forward.
I am happy about it
28 July 2026
yes it was very easy to get
yes it was very easy to get, and simple to understand thankyou
28 July 2026
Easy to use
Easy to use, very fast quote and payment system, good customer service and communication via email.
27 July 2026
Easy to navigate the website
Easy to navigate the website. Had everything to hand and layout was very easy to understand.good price especially when the offers that confused are added.
26 July 2026
House insurance
I found that the quote for my house insurance was okay for my needs. It wasn’t the cheapest, but l was happy with the price
26 July 2026
easy and simple
got this quote from moneysupermarket,than i purchased on aviva web site process is very simple and easy understanding.
27 July 2026
I had a very disappointing experience…
I had a very disappointing experience with Aviva's claims department, especially with the agent I spoke to, Maxime.
I contacted Aviva to better understand why my 2023 claim was determined to be 100% my fault. The accident occurred on an icy road with no salt applied, and I was driving approximately 35 km/h. I wasn't calling to argue—I simply wanted a clear explanation.
Unfortunately, Maxime was dismissive and unhelpful. He told me he had other clients to serve and didn't have much time to "lose" on my case. I found that comment disrespectful and completely unacceptable from someone working in customer service.
Regardless of the outcome of my claim, every customer deserves to be treated with respect and have their concerns addressed professionally. Based on my experience, Aviva's customer service fell far below my expectations.
27 July 2026
Unprompted review
Reply from Aviva
Morning Erii.k,
Thanks for taking the time to leave a review.
We're sorry to hear about your experience and that you were left feeling disappointed by the service you received.
We understand that you weren't disputing the outcome of the claim, but were simply looking for a clear explanation of how the decision was reached. It's concerning to hear that you felt dismissed during the conversation, and the comments you've described don't reflect the level of service we aim to provide.
So we can make sure this is logged for you, please do pop us a private message on Facebook with your full name, D.O.B, policy number and best contact details -
Just search Aviva in the Facebook search bar and you’ll find our page. We’ll pick it up from there and help you get things sorted. Just provide the reference: 170652
If you need to contact us, you can get in touch with our team directly here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Thanks
Aviva Social Team
Very impressed
Very impressed with the speed and accuracy of the information
27 July 2026
Unprompted review
Comparison site cheaper
Good quote with a good well known company- unfortunately the exact identical car insurance was £20 cheaper with a comparison site so i STILL opted for you but cia somewhere else
26 July 2026
No fault vehicle accident where we were…
No fault vehicle accident where we were not even in the car. Video evidence of a delivery driver driving into our car. Delivery company admits liability and provides insurance details and still Aviva have not refunded the money we have had to pay out for repair of our car. Instead they have sent us a satisfaction survey to complete stating that the case is closed. Do not insure your car with these fraudsters. Even their courtesy car policy just puts you in touch with Enterprise car rental and you have to agree to pay for the hire if they don’t approve the non fault claim in your favour.
Customer dialogue is non existent.
20 June 2026
Unprompted review
Reply from Aviva
Hi Adrian, thanks for sharing this with us here.
We appreciate your feedback, and can understand why this has been a disappointing experience so far 🤝
So we can investigate this further, please send us a private message on Facebook - just search Aviva in the Facebook search bar, and you’ll find our page. We’ll pick it up from there and help you get things sorted. Just provide the reference: 170638
You can also contact us here 👉 https://www.aviva.co.uk/help-and-support/contact-us/
Aviva Social Team
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