Brand Identity Reviews 

101
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Fantastic service from start to finish. Every question answered in time-orderly fashion, amendments made swiftly and product delivered promptly. We're thrilled with the results and the price. We shall... See more

Rated 5 out of 5 stars

Absolutely love the uniforms ordered from these guys. Good quality, Fast turn around and lovely customer service. Thanks to Charmaine for answering all my questions. Will be buying again.

Rated 5 out of 5 stars

October-April: Every time I’ve visited the shop or rung them, all the staff have been so helpful. This has been so appreciated as it’s the first time I’ve embarked on a task to organise new club shirt... See more

Rated 5 out of 5 stars

Needed some workwear sorted as my usual supplier let me down at the last minute. Contacted Brand Identity as they are reasonably local to me. Explained the situation and the team there pu... See more

Company details

  1. Embroidery service
  2. Clothing supplier
  3. Custom T-shirt Shop
  4. Printed clothing store
  5. Screen printing shop
  6. Work Clothes Shop

Written by the company

Brand Identity are an established workwear, printing and embroidery business based in Southend on Sea, Essex. We work with a number of local and national businesses providing them with uniform, workwear and promotional items. All our work is carried out in-house at our 4,500sq ft factory where we have the capacity to embroider over 20,000 items per week and can screenprint 1000 items per hour. Our standard lead time is just 5 working days from approval of artwork and we can offer an express service if you require. We do also have a showroom onsite where you are able to come down and try on the items before purchasing. Offering a wide range of brands for customisation including some excellent sustainable and organic lines, we are able to cater to any budget. We also offer some fantastic bundle deals including new business starter packs, polo bundles and much more. We are able to offer online ordering portals for clients with over 50 staff members, these enable your buyers to order for their individual teams and send to different sites/stores. These also work well for any clubs and associations as they can be linked straight from your website for your members to purchase your branded merchandise. We also offer a packaging, folding and bagging and relabelling service. The other area of our business is promotional merchandise; we can brand anything from a pencil to a lunchbox! Speak to us today for any event merchandise you may be interested in and let us help you brand your business. !


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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4.9

All reviews

(101)

22 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Charmaine Tilly was excellent…

Charmaine Tilly was excellent throughout!

Communication was fast and easy and helped bring my T-shirts to life.

Above it all, it looks better than expected and the T-shirt quality was great! Truly would love working with them again and any other future projects.

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Always spot on!

I have used Brand Identity for a few year now and they are brilliant. Roxy is always very helpful and the order is always ready within the 5 day collection stated.

I wouldn’t go anywhere else!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Geat customer service

Had some workwear printed. really pleased with the quality and the customer service provided by Roxanne. Thanks again and will be returning for the next batch!

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Very good service. Particular mention for Roxanne who was really professional to work with. Credit always should be given where its due for quality customer service, which she gave in spades! Very happy with the order and service

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

I used brand identity a few months back to get my business branding onto my work clothes. I was helped by Charmaine who from the get go was absolutely brilliant by reassuring me with my decisions on clothing and colours of my branding. The responses from the emails were almost immediate she was absolutely brilliant. Even if there was a issue Charmaine would email/call and it would be sorted almost immediately. I can happily say I will be going back to top up my work gear and would recommend brand identity to anyone who is looking for there clothing branded.

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Needed some workwear sorted as my usual supplier let me down at the last minute. Contacted Brand Identity as they are reasonably local to me.

Explained the situation and the team there pulled out all the stops to get my
order completed to fit my tight
deadline.

Had regular updates from Roxy, who was excellent at handling a panicking customer!

Goods received earlier than hoped and the quality was great.

I will definately be using again

8 May 2025
Unprompted review
Rated 5 out of 5 stars

The Best!

We have been using Brand Identity for a number of orders and they are great. From first contact to the end products the service is outstanding. Charmaine has helped me along the way with each order, being very patient, helpful and talking me through each step.

I highly recommend Brand Identity and a company you can trust!!

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Can’t recommend this company highly enough. Great selection of products, very rapid and professional service and super helpful, have used them several times already and will continue to do so in the future

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful…

I have just placed a repeat order with Brand Identity and was guided by Charmaine Tilley. Very helpful, professional and friendly. Thank you.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I have been using Brand ID for a couple of years now.
Not only are they are good value; their turnaround is quick too. Being local, I can collect in person which is also a bonus!
Thanks especially to Charmaine who is quick to respond to any of my queries.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Great t-shirts

Really great quality t-shirts and the embroidery was perfect and so reasonably priced! Spoke to Roxc who was really helpful, friendly and knowledgeable. Order arrived really quickly too.

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Best in the business

Been using the busines for a long time . Have all ways been amazing products and great customer service . The team super and roxy is a great designer.

1 January 2025
Unprompted review

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