Fantastic service from start to finish. Every question answered in time-orderly fashion, amendments made swiftly and product delivered promptly. We're thrilled with the results and the price. We shall... See more
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See what reviewers are saying
Absolutely love the uniforms ordered from these guys. Good quality, Fast turn around and lovely customer service. Thanks to Charmaine for answering all my questions. Will be buying again.
October-April: Every time I’ve visited the shop or rung them, all the staff have been so helpful. This has been so appreciated as it’s the first time I’ve embarked on a task to organise new club shirt... See more
Needed some workwear sorted as my usual supplier let me down at the last minute. Contacted Brand Identity as they are reasonably local to me. Explained the situation and the team there pu... See more
Company details
- Embroidery service
- Clothing supplier
- Custom T-shirt Shop
- Printed clothing store
- Screen printing shop
- Work Clothes Shop
Written by the company
Brand Identity are an established workwear, printing and embroidery business based in Southend on Sea, Essex. We work with a number of local and national businesses providing them with uniform, workwear and promotional items. All our work is carried out in-house at our 4,500sq ft factory where we have the capacity to embroider over 20,000 items per week and can screenprint 1000 items per hour. Our standard lead time is just 5 working days from approval of artwork and we can offer an express service if you require. We do also have a showroom onsite where you are able to come down and try on the items before purchasing. Offering a wide range of brands for customisation including some excellent sustainable and organic lines, we are able to cater to any budget. We also offer some fantastic bundle deals including new business starter packs, polo bundles and much more. We are able to offer online ordering portals for clients with over 50 staff members, these enable your buyers to order for their individual teams and send to different sites/stores. These also work well for any clubs and associations as they can be linked straight from your website for your members to purchase your branded merchandise. We also offer a packaging, folding and bagging and relabelling service. The other area of our business is promotional merchandise; we can brand anything from a pencil to a lunchbox! Speak to us today for any event merchandise you may be interested in and let us help you brand your business. !
Contact info
Sutton Road 555, SS2 5FB, Southend-on-Sea, United Kingdom
- 01702 410044
- Louise@b-id.co.uk
- www.b-id.co.uk
4.9
Excellent
101 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I have placed a number of orders…
I have placed a number of orders recently, I keep using this business due to their amazing customer service. I’ve dealt with Roxanne and Charmaine for multiple orders, they’re very knowledgeable and so helpful. I highly recommend Brand ID
1 May 2025
Unprompted review
Roxc was extremely helpful and made…
Roxc was extremely helpful and made suggestions we hadn’t considered, to make sure we got the best outcome!
20 August 2024
Unprompted review
I would highly recommend Brand Identity…
I would highly recommend Brand Identity for your t shirt printing. I actually got two hoodies designed and printed by Roxy. She was amazing and so helpful.
Many thanks guys I will be back again x
31 October 2024
Unprompted review
I've always been really impressed with…
I've always been really impressed with the service, quality of garments and speediness of production from Brand ID.
1 May 2025
Unprompted review
Great Results!
All very smooth and easy to deal with. Whether using original garments supplied or buying from Brand identity the costs are reasonable and the service is great. Results amazing!
29 April 2025
Unprompted review
Following a query Brand Identity
Following a query Brand Identity originally by phone, I quickly followed up with an email to confirm interest. I received a fast response from Charmaine with all relevant details to continue the process. A change to the design was swiftly handled and all correspondence was dealt with within a reasonable timeframe (often straight away) Happily recommend on this service.
24 April 2025
Unprompted review
Top Quality Service
Always fantastic service with these guys, great quality products & always delivered on time
22 April 2025
Unprompted review
10/10
Always well looked after at brand identity! the team are super helpful and every order I have made with them has come out perfect and to a really high standard.
Great stuff.
9 April 2025
Unprompted review
Great service and great products, highly recommend!
We have been ordering from Brand Identity for a while now and products have always arrived in time and without any mistakes. The customer service is great and we have never experienced any issues, unlike with branded clothing suppliers that we have used in the past.
4 April 2025
Unprompted review
Excellent
Service is ridiculously fast! I made a mistake RE payment and they were quick, helpful, and understanding in solving the issue.
Highly recommend.
14 March 2025
Unprompted review
Great service
Great service quotes sent over fast and good quality products!
10 March 2025
Unprompted review
Brilliant quality of embroidered…
Brilliant quality of embroidered clothing and processed quickly would definitely use this company again
4 November 2024
Unprompted review
Friendly, helpful and fast service
Brand Identity are friendly, professional and very helpful. Their products are great quality and they always provide a quick turnaround. We would highly recommend them!
6 March 2025
Unprompted review
Very quick to respond and good products
27 February 2025
Unprompted review
Reply from Brand Identity
Thank you for the kind review Sasha, we look forward to working with you again soon :-)
Great work and realiability from th…
Great work and realiability from th eteam as always
25 February 2025
Unprompted review
Great service & competively priced goods
18 February 2025
Unprompted review
Awesome Company
The guys as Brand Identity are great. Best service, great clothes and great prices - been using them for years now and will continue to do so for all my company clothing needs. thank you guys
17 February 2025
Unprompted review
Excellent service
Excellent service. We have used them on 2 large orders now and have not been disappointed.
17 February 2025
Unprompted review
Good customer service and support
Good customer service and support. Products ordered out of stock but quickly informed and refunded.
11 February 2025
Unprompted review
Reply from Brand Identity
Hi Walker, thanks for your review. I do hope we can help you again in the future :-)
The response time via email was…
The response time via email was absolutely great. All questions and queries were answered perfectly by Charmaine Tilley. Couldn’t have asked for a better service. Will definitely be ordering more from brand identity.
7 November 2024
Unprompted review
Reply from Brand Identity
Thank you for the lovely review, we look forward to working with you again in the future :-)
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