Babymineuk 

I spent 140 on a Christmas present for my baby within plenty of time last month. A few weeks later i received an email telling me to contact my bank and ask for the money back and then reorder. Assuming this was a scam i contacted the company and received a rude and condescending email back saying a scam would be trying to take my money not give it back. They say that their payment company is holding my money so they cannot provide me with the goods nor my money back. They are pushing whatever issue they have with their payment company to their customers and i now i am left with no christmas present and no funds to replace it. The emails from the company are so unapologetic and totally rude. Looking at other reviews i can see i am not the only person who they have scammed this Christmas - this is a store for babies as well. Do not shop here!

Order never received, I then asked for a refund 2 months ago, still not received.. very active on Instagram but stopped replying to emails.
Avoid this is a scam..!

Honestly the worst company I have ever dealt with. Scammy tw*ts. Made order over a month ago, to get an email saying they are having issues with their payment provider and that I need to request a refund FROM MY BANK LOOOL!!! And told me to not tell my bank that they have emailed this. Obviously im gonna tell my bank and get a full investigation started
They couldn't tell me if my order was ready or not. Basically I have done the order, they are keeping my money, asking me to get a refund from my bank and then wanting me to repurchase the item and take more money! Honestly what an actual joke, not forgetting their awful rude customer service team. How you be scamming people over baby items as well, disgusting.

Really disappointing with the level of customer service.
Poor, aggressive and argumentative tone when you reach out for support. Placed an oder weeks back and still not received my order, we received a poorly written email to say they won't be dispatching and to try claim back our money through the bank.

The email didn't look professional at all and looked like a phishing attempt. When we informed the company of this, they thought it was then acceptable to share someone else's personal emails and contact details. A clear data breech. Absolutely shocking they thought it was acceptable to share someone's person details and break so many compliance laws. Avoid at all cost and do not share your details with them for them to share as they please.

Ordered an item, no warning of it being a pre order or anything
Took over a month to arrive got really blunt answers back when I contacted them. Definitely need some work on their customer service skills. Don’t think I would order from them again, should have gone by the trust pilot reviews

AVIOD . REALLY BAD CUSTOMER SERVICE

Bought a moonie bear from this company on 14th July , after many emails received it on the 21st September, kept telling me they were waiting for stock , then ran an advert on Instagram for a FREE MOONIE BEAR ,, I still hadn’t received mine that I paid for , again after me repeatedly emailing them was told the colour I wanted was not available, if I wanted a different colour I would have a £10 refund , after 3 months I received my monnie bear but still no refund , they get people like Stacy Solomon to advertise for them , and they can not meet the demand for the items that are ordered , customer service is disgraceful -rude -and - unhelpful -
I don’t blame the celebrities that advertise for them I just wish they new that after they have your money they are a very unprofessional company . AVOID AT ALL COSTS

I won a “prize giveaway” from this company, they messaged me for delivery information which I sent them on the 2nd of July. Almost 2 months later the 28th August they messaged and said I need to follow a link, when I followed the link it was asking for £14 shipping fee.
No terms and conditions were listed on the giveaway.
I was so polite and patient with them but they were so rude and unprofessional in their messages!

I had to report them to the advertising standards agency as they broke two laws:
1. The terms and conditions should state how prize winners will be informed, and prize-winners should usually receive their prize within 30 days (Rule 8.28.3).
And
2. Rule 8.21.1 of the CAP Code prohibits promotions where consumers incur a cost to claim a prize.

I never got my “prize”. I think the rest of the reviews on here also show that they are a complete scam! Avoid at all costs!!

Wish I had read reviews before ordering. This company is a SCAM. Like lots of others have said, they take your money and never actually send your order. Send free gifts to celebrities to get people to order from them. They block you if you try to comment on their instagram asking about their order (theres a reason why they have restricted comment access). I emailed countless times and was ignored, only got a response once legal action was threatened, in which they came up with some rubbish that their refund system ‘wasn’t working’. It’s been 6 months and I still havent received my order and know I never will. AVOID, AVOID, AVOID. And shame on you, Kirstie Tittley for scamming hundreds of new parents out of their money.

**Update**
After leaving a comment on a lot of their Instagram posts (which are filtered so no one can actually see them) recommending people visit this page I have finally received a refund, not before receiving the strangest/worst customer service. Blaming the couriers (which I don’t believe) and knowing you are struggling to get the product yet still actively encouraging people to buy the product is your problem and no one else’s. That’s how you have chosen to present your business. I received VOICE NOTES full of attitude from this woman, who also said she hadn’t received my emails yet had already responded to one then ignored the rest. I still can’t believe the voice notes I was sent. She asked me to leave an “honest” review now I have received my refund. My honest review is do not order from this company as they have no interest in providing professional or good customer service when things go wrong.
Placed an order at the start of June - was not clear on ordering that this would not be sent until July. Only when I received the order confirmation did it state delivery would be 5-28 days. Now over 2 months later and I have still not received my order. They posted on Instagram to say there are delays with distribution but no direct contact to people who have ordered and no communication whatsoever. Have received one email saying they would check and get back to me and my order should have already been sent but they are now just ignoring my emails and not providing a refund! This was a gift for my sister and newborn nephew who is now almost 2 months old and I have been unable to give them this!

Do not use this company!
Made an order 2 months ago, still not received. I have contacted them multiple times with no response! They post daily on their social media age but can't respond to customers who they have taken money from!

Terrible company. Pre preorder a teddy bear for my daughter in august, still heard nothing from them. Had a few pathetic emails saying it’s been delayed etc but then they stopped replying!! Still no product or refund!

Scam fraudulent company, i am working on removing their website and stripe account directly with Stripe.

Shambles of a company, no product, no refund, just lots of excuses very upsetting when you have a new baby and you can’t seem to get your money back!!!

DO NOT BUY FROM THIS COMPANY!! I ordered a baby nest on the 5th April which never arrived! This was a baby shower gift from my Grandma and I was so excited to receive it. It was a pre-order for May and May came and went and still no nest! I got in contact with them to be told “it will be posted Tuesday” it was all lies and never was! I waited another 2 weeks to be told a sob story about about her hurting her leg & Royal Mail loosing her parcels (not sure how the parcels was anything to do with me as she’s never even sent mine yet!!) and she assured me that she was getting extra help on Friday and that it would be sent. Low and behold… it was never sent, again! More lies!! I waited another 2 weeks and by now my baby had arrived and was growing fast so be time I eventually got it (if I ever would have, who knows!!) my baby would be starting to out grow it so I asked for a refund. Again more excuses & she couldn’t even bring herself to say sorry. I was advised I would need to claim back my money from the bank because she was having issues with Stripe, my original payment method and refunds were taking 2 weeks and she had no money available to refund me from the company - so quick to take my money, spin me a web of lies and excuses but is not able to refund me - hmmm. I googled it and literally everything I could find said Stripe refunds take up to 5 days!! Anyway, I went for this option as the process of claiming it back through the bank is very lengthy with lots of evidence needed etc. well the 2 weeks came and went… story of my life with this company!!! After several more messages, more lies and hostility thrown my way, I finally got my refund yesterday, 29 days later!!! And 13 weeks after first ordering! What a shambles of a company. I thought I was the only one with these issues (or so she was making out it was me in the wrong) but coming on here I can see this is something they do often! I seriously don’t know how they run a business this way - Maybe they should just stick to giving freebies to celebrities ey? So yeah, I’d avoid at all costs if I were you!

No goods - no refund - constant lies ….. absolute scammer …. Please don’t give these people your money …. My items were ordered in March ….. they just make up rubbish …. From they’ve sent the refund and they show you a picture which says refund 🤷‍♀️ to they’ve been I bed after leg surgery and out of it on pain killers …… never experienced such bullsh*t …… they are fraudsters and just take your money with no intention of providing goods unless you’re an Instagram influencer that can endorse the product…. Currently going through trading standards to try and get my money back RUBBISH RUBBISH RUBBISH Is all I can say about this company

I wanted to say thank you so much for the existence of this store! Responsiveness and work of the staff at the highest level! what I ordered was love at first sight, and of good quality! I will definitely recommend this store to my friends!🥰

I ordered a rattle, a bath toy and a teether for my granddaughter 4th March for her first Easter. The order was sent way too late for Easter and was wrong. Owner said she would send the rattle but it’s never arrived and it’s now June. I have sent several e mails but she just doesn’t respond.

Amazing small business!! I ordered the swaddle in nutmeg the lady kindly sent a few extra goodies inside the parcel. Will defo be ordering from babymine again x

I ordered a ball pit and baby nest. There have been issues with Royal Mail therefore I am awaiting the baby nest. But Ball pit arrived timely and is exactly as photographed, lovely material and exactly what I wanted. I have been kept up to date by owner and she has been nothing but helpful and lovely throughout the whole process! Would definitely recommend.

I was over the moon with my competition win the prize was very generous. I received excellent communication from the owner and the play-mat came efficiently in just a few days. The play mat is beautifully made and so soft, we both love playing on it for hours. Would high recommend.