Babys-Mart Reviews 

1,603
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers highlight the prompt delivery services, noting that items arrive securely packaged and in pristine condition ready for use. Buyers frequently mention the exceptional quality of the products, such as comfortable car seats and strollers, alongside great value for money and smooth, easy transactions. Some reviewers were not happy with unexpected delivery delays, sometimes waiting several weeks longer than initially promised by the customer service team. Other people noted a frustrating lack of communication regarding these shipping delays, and a few customers received orders with missing parts that required additional time to fully resolve.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as customer experiences vary significantly. Many... See more

Product

Reviewers share mixed feedback about product orders, noting both high satisfaction with items and frustration... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report fast, smooth transactions,... See more

Customer service

Customers had ambiguous experiences with customer_service. While many reviewers praised exceptional and... See more

Response time

Consumers find response time to be ambiguous, experiencing significant delays of up to four weeks or a month... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Baby mart where great! We got a great deal.on our car seat. The only let down was using Shop to track deliveries. It never updates properly. I had been 10 days since I ordered it and had no updates. I... See more

Rated 5 out of 5 stars

Having read reviews talking about delivery issues I was unsure but everything was fine. Delivery was slightly delayed but customer service was great, keeping me informed. Item arrived around a week la... See more

Rated 5 out of 5 stars

Absolutely BRILLIANT service. Cannot fault this purchase. Ordered on a Monday, delivered the next day, on time. It's a lovely pushchair, colour is lovely, it came with a footmuff and rain cover... See more

Rated 5 out of 5 stars

Excellent experience purchasing the Britax Advansafix from Babys-Mart. The ordering process was easy, delivery was prompt, and the car seat arrived well packaged. The seat itself feels extremely solid... See more



Company details

  1. #67 of 93 best companies in Baby shop

Information provided by various external sources

Babys-Mart is an online retailer of high quality prams, pushchairs, furniture and baby equipment. Established online for over ten years with a wealth of knowledge and experience in the nursery industry we are able to provide great products at greater prices.

What We Do At Babys-Mart

Written by the company

We Promise To Ship Your Item The Same Day
All orders received before midday are dispatched the same working day. Please note weekends are not classed as business days.
Free Delivery On All UK Orders Over £49.99
Free delivery is available on all orders over £49.99 to UK mainland postcodes. Specialist nursery furniture and nursery roomsets may attract additional costs and assembly charges. Please see our shipping page for more information.
Long Established Family Business You Can Trust
We are a second generation family business established in 1982. Babys-Mart.co.uk was launched in 2001 as one of the first e-Commerce nursery retailers in the country and has continued to serve parents ever since.
14 Day Easy Returns
If you are not satisfied with your purchase simply return the unused items with their original packing for a full refund. Made to order items are excluded. For our full terms and conditions please read our returns policy online.
Don't Want To Order Online?
No problem. We have a team of experienced and knowledgeable sales staff who will be happy to discuss your requirements, answer your questions and process your order over the phone.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.3

All reviews

(1,603)

51 reviews in the last 12 months

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Rated 5 out of 5 stars

Great website

Dispatch took quite a ling time but my fault I didn’t read well after ordering. Customer service was very polite in explaining why it takes longer.
I would recommend this website.
The prices are very good

10 March 2025
Rated 5 out of 5 stars

I can highly recommend Babysmart

I can highly recommend Babysmart . They have been extremely helpful with ordering my Grandchild’s pram .
Babysmart kept in touch with delivery dates and information on parts to go with buggy etc .

Will use them again ❤️

26 February 2025
Rated 5 out of 5 stars

We ordered a baby car seat and base…

We ordered a baby car seat and base after reading mixed reviews about delivery issues. Initially hesitant, we decided to proceed due to the unbeatable price compared to other retailers. Placed the order on 12/02/2025 at midnight, and it arrived via DPD on 19/02/2025. Everything was perfectly packaged, and the products were exactly as described. No issues whatsoever. Highly recommend! 5 stars from us. Thank you!

18 February 2025
Rated 3 out of 5 stars

Wrong colour pram arrived but it’s still nice

The pram/car seat/car seat base I got I am happy with. However, I ordered it in green and got sent grey. And the car seat base does not fit with my car, even though when I looked up the car reg to check compatibility it said it was compatible. I’m heavily pregnant and just cba to send it all back, so grey pram it is, and I’ll keep the car seat base until I get a new car I guess!

14 January 2025
Rated 1 out of 5 stars

I ordered 2 Maxi-Cosi Kore Pro i-Size…

I ordered 2 Maxi-Cosi Kore Pro i-Size Car Seats in Authentic Cognac colour. These arrived in a bad condition (covers partially pealed and dirty). I inquired that the very next day and they advised return and refund. In the process of return they received only 1 car seat instead of 2 which DPD is currently investigating. They were not willing to cover the return costs despite according to their policy should have "If your purchase is found to be damaged or defective upon receipt we will arrange collection and replacement or a full refund."

5 January 2025

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