Bailey of Sheffield Reviews 

527
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and unique design of the products, highlighting items like bracelets and beads as well-made and durable. Many people appreciate the excellent service, noting the staff's helpfulness and efficiency, often with personalized assistance. Reviewers also frequently commend the quick and efficient delivery, with orders often arriving earlier than expected. However, some customers noted occasional delivery issues, mentioning delays or problems with courier handling. A few also found specific bead colors unavailable, and some expressed a desire for more bracelet designs.

What people talk about most

Product

Customers had positive experiences with the product, frequently praising its exceptional quality, unique... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional craftsmanship and... See more

Service

People report positive experiences with service, often describing it as excellent, fantastic, and top-tier.... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and efficient delivery... See more

Staff

Consumers consistently express high satisfaction with the staff, frequently highlighting their helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely love my bracelet in memory of my two boys Beamish & Bailey. Adele was so helpful on my personalisation of a signature bead. This is the best piece of jewellery I have purchased. The quality... See more

Rated 5 out of 5 stars

Excellent communication. Bought bracelet as Christmas present and they speeded up the delivery to arrive before holidays. Excellent quality item.. Nearly lost as did not tighten small screws as advise... See more

Company replied

Rated 5 out of 5 stars

I love wearing my two bracelets. I wanted a bead plus an inscription for a very specific and special occasion. Unfortunately, the bead colour I wanted was unavailable in the timeframe I needed but wit... See more

Rated 5 out of 5 stars

Finally got a chance to write a review for this great brand and owners.. started following on social media 10 years ago and finally got to meet the people behind the brand last November and spent a lo... See more

Company replied


Company details

  1. #70 of 290 best companies in Jewellery shop

Information provided by various external sources

Bailey of Sheffield creates jewellery engineered to last a lifetime. For us, that doesn’t just mean durable high calibre materials or timeless design; it’s about understated pieces that adapt with you and your changing style. Each piece is all about you - a place to curate your own personal style - we just give you a firm, well forged foundation. Crafted from the highest quality marine grade 316L stainless steel, the CABLE™ Bracelet is hand finished in our workshop in Sheffield situated at Portland Works, the birthplace of stainless steel manufacturing.


Contact info

4.9

Excellent

TrustScore 5 out of 5

527 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(527)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cool product

Cool product. Really attentive and speedy service. Rang to check I didn’t need an additional stopper which I appreciated

30 April 2025
Rated 5 out of 5 stars

The great customer service

The great customer service, product quality and selection made my experience great.

30 April 2025
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Reply from Bailey of Sheffield

Thank you Ivan for the kind words! And thank you for your continuing custom.

Rated 5 out of 5 stars

Great service and high quality…

Great service and high quality products. Ordered 4 times over the last couple of years, always quick delivery. Beads still look brand new after a couple of years. Highly recommend, great for gifting.

29 April 2025
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Reply from Bailey of Sheffield

Thank you Jacqueline for the lovely words.

Rated 5 out of 5 stars

5 star customer service and product for…

5 star customer service and product for my dads birthday present. They went above and beyond to make sure things were right, and the product arrived promptly in good time. Couldn’t recommend highly enough.

17 April 2025
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Reply from Bailey of Sheffield

Thank you so much for the kind words Elena

Rated 5 out of 5 stars

My husband is not fond of jewelry but…

My husband is not fond of jewelry but loves his stainless steal bracelet the family has enjoyed buying his beads as he is quite hard to buy for it is nearly full so had to get him a chain to match .

24 April 2025
Unprompted review
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Reply from Bailey of Sheffield

So lovely to read this Mrs Archibald! Thank you for the lovely comments.

Rated 5 out of 5 stars

I ordered a lovely necklace for my…

I ordered a lovely necklace for my sister's 50th birthday a week too early and placed the order but then realised it would arrive too soon. I had a despatch email saying that it was leaving the warehouse but I emailed one of the team and asked for it to be delivered nearer to her birthday, not a problem they said, so I'm very happy with the service and value for money. Can't wait for my sister's reaction to the necklace. Thank you

22 April 2025
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Reply from Bailey of Sheffield

Glad we could assist you Gillian!

Rated 5 out of 5 stars

Bailey of Sheffield

The quality of the products is impeccable.

3 April 2025
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Reply from Bailey of Sheffield

Thank you for the kind words Marius.

Rated 5 out of 5 stars

Outstanding customer service

Have used BoS a few times as both myself and my husband have steel bracelets- and we have always found the customer service to be great and the quality outstanding.
However I just want to leave a review on my most recent experience. Having lost my Mum in February this year I wanted something special to have as a special keepsake…Adele went above and beyond anything I could have expected- after a few hiccups and rejections by Adele re the standard of the engraving not being up to the standard she wanted (I might add the issues were only due to the fine detail of the photo supplied not any fault of BoS).
The final bead was brilliant- and exactly what I would have wanted. A great firm, excellent communication throughout and an above standard customer service - would definitely recommend will no doubt be using their services again in the future to add more quality bling to my bracelet.

24 March 2025
Unprompted review
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Reply from Bailey of Sheffield

Thank you Wendy! Reviews like this mean a lot to us! Glad we were able to create exactly what you wanted.

Rated 5 out of 5 stars

Ordered the stainless steel 28 inch…

Ordered the stainless steel 28 inch chain. Super quality and a good weight to it. Excellent communication and I knew exactly where my order was. It's a very good quality item and I'd recommend it. Super fast delivery. Thank you.

8 April 2025
Unprompted review
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Reply from Bailey of Sheffield

What lovely comments! Thank you!

Rated 5 out of 5 stars

3rd Baileys Bracelet

I have just purchased my 3rd Baileys Bracelet and right from our first visit to the workshop years ago we found a warm and welcoming vibe. Again Adele has gone above and beyond spending time catching up on the phone and helping with any questions we needed answering. Such a wonderful business to deal with and buying British is definitely the way to go!

18 February 2025
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Reply from Bailey of Sheffield

Oh Bev, you are such a lovely customer to work with! Thank you for your continued business!

Rated 5 out of 5 stars

Super company

Super company! Nothing is too much trouble for the team at Bailey. In my case they even pointed out that I had an underspend and made the offer to me to add items up to my spend limit. Great communication. Bailey are a fantastic company. It helps that they have a great product also. Check them out.....

14 April 2025
Unprompted review
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Reply from Bailey of Sheffield

Thank you! Lovely comments to read in a morning. Made our day :)

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