Baker Hudson Health Ltd Reviews 

1,180
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely knowledgeable, patient, and genuinely supportive when guiding them through complex health insurance choices without any pressure. Many people mention the personal approach, noting that representatives take the time to thoroughly explain every single detail and tailor cover to individual needs. Consumers also deeply appreciate the highly efficient service and how straightforward it is to secure better renewal deals and lower annual premiums. People consistently note that the team handles provider transitions smoothly, communicates clearly, and always responds promptly to phone calls and questions.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing them as consistently friendly, helpful,... See more

Service

Consumers find service to be positive, highlighting consistently helpful, polite, and professional... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, responsive, and... See more

Price

Customers report great satisfaction with the pricing and significant savings achieved on their policies.... See more

Response time

Users describe satisfaction with response times, highlighting swift and prompt communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company in changing our private health provider. We dealt with Stanley who provided us with all the information we required to make an informed decision. He was very knowledgeable but... See more

Company replied

Rated 5 out of 5 stars

Wouldn't use anyone else for health insurance. Shout out for Stanley in particular. They are proactive, contact made well in advance of any renewal date and a swift sweep of the best and most approp... See more

Company replied

Rated 5 out of 5 stars

I have just come from a conversation with a member of the team at Baker and Hudson. He was so helpful and responsive that, should I ever need to claim I know that someone will be there to guide me thr... See more

Company replied

Rated 5 out of 5 stars

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another. I was kept up to date throughout the whole process, and A... See more

Company replied


Company details

  1. #5 of 231 best companies in Insurance agency
  2. #1 of 39 best companies in Business insurance company
  3. #2 of 28 best companies in Health insurance agency
  4. #3 of 21 best companies in Income Protection Insurance Company
  5. #9 of 178 best companies in Insurance broker
  6. #9 of 54 best companies in Life Insurance Agency

Information provided by various external sources

Baker Hudson Health specialises in private medical insurance, not only for individuals but also high net worth, high profile, international and SME clients. We pride ourselves on delivering a bespoke service with ongoing support and guidance throughout the plan year. Our expert advisers are experienced in dealing with pre-existing conditions, understanding complex medical terminology and insurance jargon, meaning you don’t have to.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,180)

138 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service with good…

Excellent service with good communication and effort to obtain a good renewal price. Alex and Michael are friendly, polite and helpful so would not hesitate to recommend this company.

10 December 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Julie

Thank you for your kind words and your recommendation. Thank you also for your 5-star rating.

It was a pleasure speaking with you and if you need anything else, please do not hesitate to get in touch. If I do not hear from you in the meantime, I will be in contact at your renewal.

Alex

Rated 5 out of 5 stars

Much easier to decide

Got a great deal, good discussion of pros and cons and annual review helpful

8 December 2025
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Reply from Baker Hudson Health Ltd

Ben

Thank you for taking the time to leave your feedback and 5-star rating. I am pleased to hear you are happy with the advice given and outcome obtained.

Please do get in touch if you need anything through the policy year. I will be in contact at renewal if we do not speak beforehand.

Stan

Rated 5 out of 5 stars

First class

I have just renewed my health insurance through Baker Hudson for the third consecutive year. Prior to my policy renewal, James managed to find me a comparative quote with an alternative provider resulting in a lower premium. I only wish I had discovered Baker Hudson 10 years ago! Excellent and efficient customer service as always, thank you.

24 November 2025
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Reply from Baker Hudson Health Ltd

Nicolas

Thank you very much for your kind words and 5-star rating. It was a pleasure speaking with you again and I am happy to hear you continue to be happy with the service provided.

Please do get in touch should you need anything further.

James

Rated 5 out of 5 stars

Friendly attitude

Friendly attitude, professional advice. Helpful in considering various options.

3 December 2025
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Reply from Baker Hudson Health Ltd

Lindsay

Thank you for taking the time to leave your positive feedback and 5-star rating. I am pleased to hear the advice I provided was both professional and helpful.

If you need anything further, please do get in touch.

James

Rated 5 out of 5 stars

Easy and Quick

Fast, efficient and flexible with explanations of everything.

2 December 2025
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Reply from Baker Hudson Health Ltd

Tony

Thank you for your review and 5-star rating. I am pleased to hear the service I provided was fast, efficient, and flexible.

Please do not forget I am here for year-around support, if I do not hear from your beforehand, I will be in touch at renewal.

James

Rated 5 out of 5 stars

Knowledgeable and Friendly

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another.

I was kept up to date throughout the whole process, and Alex was always ready to help with any questions I had.

Would highly recommend Baker Hudson Health.

1 September 2025
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Reply from Baker Hudson Health Ltd

V Walmsley

Thank you for your review and 5-star rating. I am happy to hear that you felt the advice and service provided was supportive and that you would highly recommend us to others. It honestly means a great deal to receive such positive feedback.

If you need anything else throughout the policy year, please do get in touch. I will be in contact at renewal if we do not speak beforehand.

Alex

Rated 5 out of 5 stars

Highly recommend

Alex was efficient, informative and very helpful. He went out of his way to ensure that my yearly premium didn’t rise, whilst ensuring I had all the cover I need. Highly recommend Baker Hudson.

30 October 2025
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Reply from Baker Hudson Health Ltd

L Stevens

Thank you very much for your positive feedback and 5-star rating. It was a pleasure speaking with you and I am very pleased to hear you were happy with the service provided.

Please do get in touch should you need anything further. If I do not hear from you beforehand, I will get in contact prior to your next renewal.

Alex

Rated 5 out of 5 stars

Friendly knowledgeable people who answered all my questions …

Friendly knowledgeable people who were most helpful

26 November 2025
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Reply from Baker Hudson Health Ltd

Carmen,

Thank you for your positive feedback and 5-star rating. I am happy to hear the service provided was both friendly and helpful.

If you need anything further, please do get in touch. We will be in touch at renewal if we do not hear from you beforehand.

Stan

Rated 5 out of 5 stars

Very responsive service to my enquiry

Very responsive service to my enquiry. Good explanation and gave confidence that Baker Hudson are on top of their game.

26 November 2025
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Reply from Baker Hudson Health Ltd

Neville

Thank you for taking the time to leave your positive feedback and 5-star rating. I am pleased to hear the service provided has given you confidence in our organisation. Please do get in touch should you need anything throughout the policy year.

If we do not speak beforehand, I will be in touch at renewal.

Stan

Rated 5 out of 5 stars

Better late than never!

Very helpful research, advice and information provided by James from the moment of contact and throughout the process - wish we had heard of Baker Hudson Health many years ago!

24 November 2025
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Reply from Baker Hudson Health Ltd

Thank you for your kind words and 5-star rating. I am happy to hear the service I provided was helpful and you were happy with the outcome obtained.

If you need anything further, please do get in touch otherwise I will be in touch at renewal.


James

Rated 5 out of 5 stars

Effective

Effective. Friendly, knowledgeable, helpful. Ready to explain in detail.

5 November 2025
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Reply from Baker Hudson Health Ltd

Steve

Thank you for your 5-star rating and kind words. I am pleased to hear the service I provided was effective, friendly and helpful.

Please do get in contact if you need anything throughout the policy year.

Stan

Rated 5 out of 5 stars

Very efficient service

We had a clear and efficient service from Alex Hughes who was extremely helpful from start to finish. Baker Hudson is highly recommended to anyone looking for health insurance for the business.

4 November 2025
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Reply from Baker Hudson Health Ltd

Lindsay

Thank you for taking the time to leave your positive feedback and 5-star rating on the service I provided. Your recommendation also means a great deal.

Please do get in touch should you need anything throughout the policy year.

Alex

Rated 4 out of 5 stars

I and my husband have been using the…

I and my husband have been using the services of Baker Hudson Health for a few years now and are very satisfied with the guidance we receive. Mr Stanley Marshall always listens to our concerns and tries very hard to find ways of accommodating our needs/requirements.

27 October 2025
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Reply from Baker Hudson Health Ltd

Wadad

Thank you for taking the time to post another positive review of the service I provided. Receiving such positive feedback year on year from longstanding clients like yourself means a great deal. Thank you for your continued loyalty.

If you need anything throughout the policy year, please do get in touch.

Stan

Rated 5 out of 5 stars

Great personal service

I am very happy with the service I've received from James and Baker Hudson. He was proactive in sourcing a range of options that were competitive with other brokers. But it was the personal approach that sealed the deal.

3 November 2025
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Reply from Baker Hudson Health Ltd

P Every

Thank you for taking the time to post your positive feedback and 5-star rating. I am very pleased to hear that my personal approach and advice was well received.

If you need anything throughout the policy year, please do get in touch.

James

Rated 5 out of 5 stars

Very helpful advice

30 October 2025
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Reply from Baker Hudson Health Ltd

Mrs Bonn

Thank you for your 5-star review. I am pleased to hear the advice I provided was helpful.

Please do get in touch should you need anything further.

James

Rated 5 out of 5 stars

Great experience

Great experience. James was incredibly helpful, found the best rate with our existing provider and a competitor. Send us information with comparisons and options so the choice was very clear. He then helped us make a switch in our case which was also very straightforward. Would definitely recommend.

22 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Lisa

Thank you for taking time to leave your 5-star rating and positive feedback on the service provided. It was a pleasure speaking with you. I am happy to hear that you were pleased with the outcome obtained and how straightforward I was able to make the process. Your recommendation also means a great deal.

If you need anything throughout the policy year, please do get in touch.

James

Rated 5 out of 5 stars

Stanley Marshall was efficient and…

Stanley Marshall was efficient and professional in giving advice re my health provider. He made the whole process seem easy.

23 October 2025
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Reply from Baker Hudson Health Ltd

Mrs Thomas

Thank you for your positive feedback and 5-star rating. I am pleased to hear the service I provided was both efficient and professional.

If you need anything further, please do get in touch.

Stan

Rated 5 out of 5 stars

A professional company that delivers…

A professional company that delivers competitive products supported by good staff.

21 October 2025
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Reply from Baker Hudson Health Ltd

Robin

Thank you for your 5-star rating and positive feedback. It was a pleasure helping you to find a policy which met your needs and budget.

If you need anything further, please do not hesitate to get in touch.

James

Rated 5 out of 5 stars

Excellent advice

Excellent advice, professionally delivered. I have no hesitation in recommending Baker Hudson

21 October 2025
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Reply from Baker Hudson Health Ltd

Maggie

Thank you for taking the time to leave your positive feedback and 5-star rating. I am pleased to hear you were happy with the service provided, your recommendation also means a great deal.

Please do not forget I am here for year-around support, therefore please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars

First class efficient service.

First class efficient service.

21 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Juliet

Thank you for your review and 5-star rating. I am happy to hear the service I provided was “first class efficient service”.

If you need anything further, please do get in touch.

James

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