Baker Hudson Health Ltd Reviews 

1,180
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 138 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's helpfulness, professionalism, and extensive knowledge, making the process straightforward and easy to understand. People frequently commend the excellent and efficient service, noting how representatives consistently secure the best deals and premiums tailored to individual needs, often resulting in significant savings. Reviewers also appreciate the prompt response times and high level of customer care, ensuring a smooth and supportive experience. Consumers often report an easy transition when switching providers, thanks to the company's thorough approach and lack of pressure, fostering continued satisfaction and reliable support.

What people talk about most

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and efficient.... See more

Service

Users describe positive interactions with service, consistently highlighting the team's friendly, helpful,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting significant savings on health... See more

Response time

People report positive experiences with response times, consistently finding staff to be responsive, clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very helpful company in changing our private health provider. We dealt with Stanley who provided us with all the information we required to make an informed decision. He was very knowledgeable but... See more

Company replied

Rated 5 out of 5 stars

Wouldn't use anyone else for health insurance. Shout out for Stanley in particular. They are proactive, contact made well in advance of any renewal date and a swift sweep of the best and most approp... See more

Company replied

Rated 5 out of 5 stars

I have just come from a conversation with a member of the team at Baker and Hudson. He was so helpful and responsive that, should I ever need to claim I know that someone will be there to guide me thr... See more

Company replied

Rated 5 out of 5 stars

Alex was very knowledgeable and really supportive as we moved to Baker Hudson Health whilst also moving from one PMI provider to another. I was kept up to date throughout the whole process, and A... See more

Company replied


Company details

  1. #5 of 230 best companies in Insurance agency
  2. #1 of 39 best companies in Business insurance company
  3. #2 of 27 best companies in Health insurance agency
  4. #3 of 21 best companies in Income Protection Insurance Company
  5. #9 of 178 best companies in Insurance broker
  6. #9 of 54 best companies in Life Insurance Agency

Information provided by various external sources

Baker Hudson Health specialises in private medical insurance, not only for individuals but also high net worth, high profile, international and SME clients. We pride ourselves on delivering a bespoke service with ongoing support and guidance throughout the plan year. Our expert advisers are experienced in dealing with pre-existing conditions, understanding complex medical terminology and insurance jargon, meaning you don’t have to.

Written by the company


Contact info

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,180)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great service and keep you upto date on things

16 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your feedback and 5-star rating. I appreciate you taking the time you post your positive experience of the service received.

If you need anything further, please do not hesitate to get in touch.

Matt

Rated 5 out of 5 stars

I am satisfied with responses I got so…

I am satisfied with responses I got so far. It has been quite timely , purposeful and with good advice

15 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your positive feedback. I am pleased to hear that the service you have received has been timely and purposeful.

Please do get in touch should you need anything further.

Matt

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Joanna

Thank you for taking the time to leave your positive feedback and 5-star rating. I am very happy to hear the service I provided was both responsive and transparent.

Please do get in touch if you need anything further throughout the policy year.

Stan

Rated 5 out of 5 stars

All good

Helpful and informative

7 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Sheila

Thank you for your review and 5-star rating. I am pleased to hear the service I provided was both helpful and informative.

Please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Charlie

Thank you for your positive feedback and 5-star rating.

Please do get in touch should you need anything throughout the policy year.

James

Rated 5 out of 5 stars

A renewal saved us a substantial sum of…

A renewal saved us a substantial sum of money and Baker Hudson were very effective in chasing down the details of the cover, which then allowed us to proceed.

7 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Paul

Thank you for your positive feedback and 5-star rating. I am happy to hear you were pleased with the outcome obtained and the substantial saving made.

If you need anything throughout the policy year, please do not hesitate to get in touch.

Alex

Rated 5 out of 5 stars
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

V Camp

Thank you for taking the time to post your 5-star rating and positive feedback.

Please do get in touch should you need anything further.

Stan

Rated 4 out of 5 stars

Our renewal premium with Aviva was diabolical

Our renewal premium with Aviva was unacceptably expensive and we were about to move on, but Stan Marshall managed to negotiate much better terms with BUPA and we save ourselves several hundred pounds a month.

9 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Tony

Thank you for providing your feedback. I am pleased that I was able to assist in finding a more affordable policy from a different provider, following your existing one quoting a large increase at renewal. Helping clients in this exact situation is why I am here, and I am very happy I was able to help you on this occasion.

If you need anything further, please do get in touch.

Stan

Rated 5 out of 5 stars

Everything was made very clear and I…

Everything was made very clear and I thought the gentleman I spoke to was very knowledgeable and polite

1 October 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Sylvia

Thank you for your review and 5-star score. I appreciate you taking the time to leave your feedback on the service I provided.

If you need anything through the policy year, please do get in touch.

Stan

Rated 5 out of 5 stars

Matt G was great from beginning to end…

Matt G was great from beginning to end finding exactly what I was after and making amendments I wanted. Highly recommended

30 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Wayne

Thank you for taking the time to leave your positive feedback and 5-star rating. I am pleased to hear you were happy with the service from beginning to end.

Matt

Rated 5 out of 5 stars

Fantastic

Fantastic, professional, wonderful

15 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Natasha

Thank you for your positive feedback. I am happy to hear the service you received was both fantastic and professional.

If you need anything further, please do not hesitate to get in touch.

Alex

Rated 5 out of 5 stars

Liked the personalised service from…

Liked the personalised service from Matt, friendly & professional

17 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Margaret

Thank you for taking the time to leave your positive feedback. I am happy to hear you enjoyed the personalised “friendly & professional” service you received.

If you need anything further, please do not hesitate to get in touch.

Matt

Rated 5 out of 5 stars

Improved deal

James was able to find me an alternative policy resulting in significant savings

11 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your feedback and 5-star rating. I am pleased to hear you were happy with the saving made on your premium.

I will be in touch at renewal, but should you need anything further, please do get in touch.

James

Rated 5 out of 5 stars

Excellent Service

My contact was James Hopkins for the second year regarding our health insurance renewal. Efficient service with a very satisfactory outcome. Thank You James. Appreciated. Bernadette and David Norman

16 September 2025
Unprompted review
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Bernadette

Thank you for your review. I appreciate you taking the time to leave your positive feedback on the service I provided again this year.

Please do not forget I am here for year-around support, if we do not speak in the meantime I will be in touch at your next renewal.

James

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish
Highly recommend

12 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Martin

Thank you for taking the time to post your positive feedback and 5-star score. I am very happy to hear the service provided was “excellent from start to finish”.

Please do get in touch should you need anything further.

Matt

Rated 5 out of 5 stars

Professional

Prompt, professional and pleasant

11 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for your review and 5-star rating. I am pleased to hear you found the service I provided to be prompt, professional and pleasant.

Please do get in touch should you need anything further.

Stan

Rated 5 out of 5 stars

Matt 5* service!

Matt was absolutely spot on! He knew what he was talking about and put us at ease from the very first phone call, I'm happy to now be covered in every area possible.

James l

5 September 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

James,

Thank you for your kind words and 5-star rating. It was a pleasure speaking with you and I am very pleased to hear you were happy with the service I provided and the cover obtained.

Please do not hesitate to get in touch should you need anything further.

Matt

Rated 5 out of 5 stars

Efficient, warm, great service

Exceptional service. Everything is smooth and easy through Stanley, a warm, trustful and efficient person, always there, ready to help and explain every single detail with patience. It's nice to feel that they really care and will try to get the best plan for your needs.

1 August 2025
Unprompted review
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Teresa

Thank you for your 5-star rating and positive feedback on the service I provided. I am pleased to hear the service I provided was both ‘exceptional’ and ‘efficient’.

Please do not forget I am here for all year around support, therefore if you need anything further, please do get in contact.

Stan

Rated 5 out of 5 stars

Excellent, independent advice

As an independent company they give excellent advice as to the best health insurance policy for you so they do all the heavy lifting. They even contact you when your insurance is due for renewal and will check the best policy for then. I've used them for several years now and am very happy with their service. I've also contacted them when I had a query about my policy's cover.

29 July 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Thank you for taking the time to leave your positive feedback and 5-star rating. It means a great deal to receive such positive feedback from long standing clients like yourself.

If you need anything throughout the policy year, please do not hesitate to get in touch.

Stan

Rated 5 out of 5 stars

Very Courteous …

A very helpful and polite guy called Stanley. Able to answer my questions. Very efficient. I would definitely recommend.

29 July 2025
Baker Hudson Health Ltd logo

Reply from Baker Hudson Health Ltd

Karen

Thank you for your kind words and 5-star rating. I am very pleased to hear the service I provided was helpful and efficient. Your recommendation also means a great deal.

Please do get in touch should you need anything further.

Stan

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