Baker Ross Ireland Reviews 

4,915
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality of the products, finding them as described and offering great value. People appreciate the wide variety of items, often described as fun and enjoyable. Reviewers frequently highlight the professional and efficient service, noting orders are packed with care, ensuring items arrive safely. However, some customers experienced issues with delivery, noting items arrived later than stated or were delayed by customs, especially for international orders, sometimes resulting in non-delivery or being too late. A few reviewers also reported receiving damaged products due to inadequate packaging or finding parts missing, which led to overall dissatisfaction.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, value, and variety... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising the fast and prompt... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction, noting that... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality and value for money... See more

Service

Users describe positive interactions with service, with many reviewers consistently praising the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought lovely Christmas cups for my Junior Infant class. Sadly website said delivery in 2 days but they didn't arrive until 23rd Dec. Too late for me to give to the children. Had to run to Smyths to... See more

Company replied

Rated 5 out of 5 stars

I ordered little trucks and diggers for my grandson and poppy windmills for me :) all arrived within the week, great selection of novelties that aren't arts and crafts. I love browsing the Baker Ross... See more

Company replied

Rated 5 out of 5 stars

My parcel arrived on time and order was fulfilled. What I admire about Baker Ross is the quality of packaging-it's always neat and looks like the order was packed with care and appreciation. Arrived,... See more

Company replied

Rated 5 out of 5 stars

I had a great experience ordering from Baker Ross Ireland. The website was very easy to use and ordering was quick and straightforward. Delivery arrived on time and everything was packaged really w... See more

Company replied



Company details

  1. Hobbies & Crafts

About Baker Ross Ireland

Written by the company

Arts & Crafts Craft Activities Toys OFFERS Contact Us



Inspiring creativity since 1974

We think it should be easy for parents, teachers and most importantly kids, to fulfil their creative potential with access to fun and educational craft activities at a great price. That’s because inspiring young creatives with educational play ideas will get them thinking and learning from the very beginning.

We stock a huge range of arts and crafts supplies that make play-based learning straightforward and enjoyable for all the family. Plus, we have hundreds of free craft projects and fun themed printables too - because we love helping kids achieve!

Exclusive Products

With over 75% of products exclusive to Baker Ross, there’s nowhere better to shop for your arts and crafts essentials or party supplies. Designed with kids in mind, our toys, craft kits and imagination boosting activities bring fun and learning together so everyone, everywhere can experience the creative joy of arts and crafts.

Money back guarantee

All products sold by Baker Ross Limited come with a money back satisfaction guarantee. Therefore, if for any reason you are not happy with your order or a product, simply return it to us within 28 days of receipt for a full refund of the goods value or an exchange.


Contact info

4.2

Great

TrustScore 4 out of 5

5k reviews

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4.2

All reviews

(4,915)

115 reviews in the last 12 months

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Rated 1 out of 5 stars

I still haven't received the package…

I still haven't received the package yet ( 3 weeks)

18 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We are so sorry to hear that you have not received your package after three weeks.
We can see that you have been in touch with our customer service team and they have advised you of the delays at customs.
We can also see that your parcel is being sorted for delivery and will be with you soon.
Our apologies for the delay.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Clear receipts

Easy and simple purchasing and quick delivery.

23 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Chloe.

We're happy to hear that you found purchasing easy and the delivery quick!
Thank you for your positive feedback; we appreciate your time.
Kind regards,

Cindy.

Rated 1 out of 5 stars

I still haven't received my order…

I still haven't received my order as it is stuck in customs. I had ordered toys for my daughters birthday party bags. Her party is over and I had to go out and buy new things for her party bags. Customs are looking for an order confirmation email with details of the order on it and the company can't provide this. So be aware if you are ordering from here that your package may not arrive

13 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Karen,

We are very sorry to hear your order is stuck in customs and you didn't receive it in time for your daughter's party.
We understand the frustration this situation has caused.
We'll investigate the order confirmation issue with our team to prevent similar situations.
We can also see that you have been in touch with our customer service team and that a full refund was issued for you.
Thank you for your feedback.
Kind regards,

Cindy.

Rated 4 out of 5 stars

Shrink keyrings

Delivery of items ordered was prompt. However, two of the shrink keyrings, despite following instructions carefully, ended up bunched up, leading to an upset pupil. They usually curl up at the corners and unfurl after a minute but these ones didn't. I'd recommend having spares to allow for this unfortunate flaw. Deco paint pens were fine.

16 June 2025
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Reply from Baker Ross Ireland

Hello Eileen,

We appreciate your feedback and are glad the delivery was prompt.
We're sorry to hear some keyrings bunched up, causing disappointment.
We'll look into this issue to improve the product.
Thank you for recommending spares and confirming the paint pens were fine.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Great customer service, quick deliveries. One item was left out of our large…

One item was left out of our large order by accident, but when I emailed the company they replied immediately and sent it to us express with no hassle.

9 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Jenny,

We're happy to hear that our team was able to resolve the missing item from your order quickly.
We appreciate your positive feedback and are glad you enjoyed your experience.
Thanks for taking the time to share.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Speedy delivery

12 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you found our website easy to use and that you experienced speedy delivery.
Thank you for your positive feedback!
Kind regards,

Cindy.

Rated 4 out of 5 stars

Mostly ok

Mostly ok, but when I opened the box 2 of the smaller boxes holding fabric paints had collapsed and the small paint pots were everywhere in the box.

10 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We appreciate your feedback.
We're sorry to hear that some of the smaller boxes containing fabric paints were damaged during shipping, resulting in scattered paint pots.
We will review our packaging process.
Kind regards,

Cindy.

Rated 4 out of 5 stars

Arrived quickly and was as expected

Arrived quickly and was as expected.
4 stars because the box that they were sent in only had a small amount of tape on it, and half the box was open on delivery.

9 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Ann,

We appreciate your order and are glad the item met your expectations.
We're sorry to hear the packaging was not secure upon arrival.
We will review our shipping procedures to prevent this in the future.
Thanks for the feedback.
Kind regards,

Cindy.

Rated 1 out of 5 stars

I have NOT received it !!!

I have NOT received it !!!! I spent 375€ on the 07 th June and still it hasn’t arrived ! I am absolutely furious !!!!

9 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Fiona,

We are very sorry to hear that you have not received your order from June 7th.
We know how frustrating that is.
We can see that you have been in touch with our customer service team via email and this is currently being investigated for you.
Our sincere apologies for any inconvenience.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Product quality and speed of delivery

Product quality and speed of delivery

2 June 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Emma,

We're happy to hear that you had a positive experience with the product quality and the speed of our delivery.
Thank you for your feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Very handy just ordered what I needed…

Very handy just ordered what I needed and got it quick enough no bother.
Product was perfect for what it was needed for.

27 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you found the ordering process convenient and received your product promptly.
It's great to know the product met your needs perfectly.
Thank you for your positive feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Reasonable and quick

Very quick delivery. Items were as expected and seemed good value for the money.

27 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Jennie,

We're happy to hear that you received your order quickly and that the items met your expectations and seemed like good value.
Thank you for your positive feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars

great product

great product. speedy delivery.
good cummunication

27 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you had a positive experience with our product and delivery service.
We appreciate your kind words about our communication!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Excellent products

Excellent products, used the party picnic stuff and was pleased

21 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're happy to hear that you were pleased with the party picnic products.
Thank you for sharing your positive experience with our products;
we appreciate your feedback!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Communion party art and crafts

Bought some art and crafts for my son's Communion party. The children all loved them. We put a big sheet of paper down the hall so the children all made a beautiful mural with all the stickers, stencils and crayons 😊

17 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're so happy to hear the art supplies were a hit at the Communion party!
It sounds like the children had a wonderful time creating the mural. Thank you for your positive feedback.
Kind regards,

Cindy.

Rated 4 out of 5 stars

Good quality product

Good quality product, prompt delivery. Postage a big expensive

12 May 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're glad you appreciate the product quality and fast delivery.
We understand your concern about the postage cost.
Thanks for your feedback.
Kind regards,

Cindy.

Rated 5 out of 5 stars

Happy with purchase

Happy with items purchased and quick delivery

29 April 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello,

We're so glad to hear you had a positive experience with your recent purchase.
We appreciate your kind words and the 5-star rating!
Kind regards,

Cindy.

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery

22 April 2025
Baker Ross Ireland logo

Reply from Baker Ross Ireland

Hello Colette,

Thank you for your positive feedback.
We are glad that you are happy with the delivery service.
Kind regards,

Cindy.

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