All went well. Only too bad that you can choose the delivery company/ the delivery company doesn't let choose the delivery date.
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It never arrived but your records say it was delivered. Update: The package was left at a different house in our neighbourhood and we received it after the event when it was needed. Baker Ross we... See more
Company replied
The products are great, very inspiring and engaging! I think it is even better to upgrade the website to a more modern feel and easier navigation - and for the products to have some more thorough expl... See more
Company replied
I didn’t get the order, because did address mistake, but had contact with costumer service! It was great experience!
Company replied
Company details
About Baker Ross Nederland
Written by the company
Kunst & Knutsels
Knutsel activiteiten
Speelgoed
Aanbiedingen
Neem contact met op
Inspirerende creativiteit sinds 1974
We vinden dat het voor ouders, leraren en vooral kinderen gemakkelijk moet zijn om hun creatieve potentieel te benutten met toegang tot leuke en educatieve knutselactiviteiten voor een geweldige prijs. Dat komt omdat het inspireren van jonge creatievelingen met educatieve spelideeën hen vanaf het begin aan het denken en leren zet.
We hebben een enorm assortiment aan knutselspullen op voorraad die spelenderwijs leren eenvoudig en plezierig maken voor het hele gezin. Bovendien hebben we honderden gratis knutselprojecten en leuke tekeningen met een thema - omdat we kinderen graag helpen om iets te bereiken!
Exclusieve producten
Met meer dan 75% van de producten exclusief voor Baker Ross, is het nergens beter om te winkelen voor uw benodigdheden voor kunst en handwerk of feestartikelen. Ons speelgoed, knutselsets en fantasiestimulerende activiteiten zijn ontworpen voor kinderen en brengen plezier en leren samen, zodat iedereen overal het creatieve plezier van knutselen en knutselen kan ervaren.
Geldteruggarantie
Alle producten die door Baker Ross Limited worden verkocht, worden geleverd met een geld-terug-tevredenheidsgarantie. Daarom, als je om welke reden dan ook niet tevreden bent met je bestelling of een product, stuur het dan gewoon binnen 28 dagen na ontvangst naar ons terug voor een volledige terugbetaling van de goederenwaarde of omruiling.
Contact info
Netherlands
- klantenservice@bakerross.nl
- www.bakerross.nl
4.1
Great
8k reviews
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Delivery time way too long
Delivery time way too long, customer service only via email, late response, NOT answering questions, generic/automated responses, custom duties required on products upon delivery to The Netherlands which is NOT mentioned on the Dutch website. Brexit or not, at least be transparent to your customers.
13 February 2021
Reply from Baker Ross Nederland
Good afternoon,
Thank you for leaving your feedback. I am sorry to read that custom charges were added to your order. I can confirm that for future orders this has been solved and no extra costs need to be paid to receive your order.
Kind regards,
The Baker Ross Team
Delivery on time and correct
22 December 2020
Great products and amazing service
Great products and amazing service. Delivery was fast. Thank you!
20 December 2020
Verry slow delivery
Verry slow delivery. No phonenumber to contact someone. Only mail with late respons or no respons at all.
18 December 2020
Reply from Baker Ross Nederland
Beste klant,
Wat balen om te lezen dat je deze nog niet hebt ontvangen. Ik snap dat je dit niet leuk vind en dit graag opgelost wilt hebben. Ons klantenservice team heeft contact met u opgenomen om dit voor u op te lossen.
Excuses voor het ongemak.
Met Vriendelijke groet,
Het Baker Ross team
It took a long time to receive order…
It took a long time to receive order plus packages were open
16 December 2020
Reply from Baker Ross Nederland
Beste Leva,
Wat balen om te lezen dat de bezorgtijd langer heeft geduurd dan beschreven.
Mocht u enige vragen hebben over uw bestelling neem dan gerust contact met ons klantenservice team op.
Ons team staat klaar om u te helpen.
Excuses voor het ongemak.
Met Vriendelijke groet,
Het Baker Ross team
In 1 woord Top!
12 December 2020
Some of the toys were dirty
Some of the toys were dirty, they were much smaller than expected from the photo and therefore I found the items very overpriced.
7 December 2020
Reply from Baker Ross Nederland
Beste,
Dank u wel voor de feedback.
Het spijt ons ontzettend dat u de bestelling later heeft mogen ontvangen dan gepland.
Mocht u nog enige vraag hebben neem dan gerust contact met ons klantenservice team op.
Wij zullen uw feedback zeker door geven en ons uiterst best doen om dit te verbeteren.
Met vriendelijke groet,
Het Baker Ross team
Most of the foam airplanes we ordered…
Most of the foam airplanes we ordered are bent and crooked.
Next time pack them in a box instead of an envelope
2 December 2020
Reply from Baker Ross Nederland
Beste Bart,
Dank u wel voor de feedback.
Wij balen enorm dat u niet tevreden bent met uw bestelling.
Mocht u enige vraag hebben neem dan gerust contact met ons klantenservice team op.
Met vriendelijke groet,
Het Baker Ross team
Snelle levering alles was perfect
30 November 2020
Prompt delivery and good value for…
Prompt delivery and good value for money for durable mini white boards.
14 November 2020
Although I could not really track the…
Although I could not really track the shipment and I had to contact CS for this, the parcel did arrive eventually and the alternative solution offered by CS was not necessary to use. So pleased with the offered service and products that were delivered.
11 November 2020
Order for my childs bday party.
Order for my childs bday party, I didnt know that the company was in a different country then the Netherlands. So when I placed the order I was scared the order didnt came on time.
But I was wrong, perfect service, good track and trace and it came even earlyer then they said.
The products I orderd were perfect, the same as shown on the webstore. So happy daughter happy mother: )
11 November 2020
Measurements
Measurements as guideline with products, some things smaller then expected.
9 November 2020
Great service
9 November 2020
I rate it with only one (red) star…
I rate it with only one (red) star because the information I received from the customer service concerning my order and delivery was incorrect and therefore very confusing and frustrating.
9 November 2020
Reply from Baker Ross Nederland
Beste Sofie,
Het spijt ons om te horen dat u niet een goeie service heeft ontvangen.
Mocht u nog vragen hebben neem dan gerust contact met ons klantenservice team op.
Met vriendelijke groet,
Het Bakerross team
Fast delivery.
9 November 2020
First shipment was lost
First shipment was lost, after 2 weeks i received a new one bit if i didnt contavt your customer care, i did not receive the order in time.
9 November 2020
Pretty fast delivery and good prices.
6 November 2020
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