Fair straight forward ordering process. Communication was really good, I was made aware of every step of the order, from placing the order via cycle to work voucher to the products being dispatched. D... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I cannot fault Balfes bikes in terms of delivery as the saddle arrived really quickly in perfect condition. I just wish that there was an option to return saddles that’s don’t work after minor use (a... See more
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont reall... See more
I bought my bike online. Having compared prices across other platforms, Balfe’s were the most competitive and importantly for me, they have a no hidden charges for the Cycle to Work Scheme. Accepting... See more
Company details
- #61 of 92 best companies in Bicycle Shop
- #53 of 122 best companies in Activewear shop
- #23 of 32 best companies in Bicycle repair shop
- #39 of 56 best companies in Bike accessories store
- #10 of 21 best companies in Road Cycling
About Balfe's Bikes - Gatwick Home Delivery
Written by the company
The Bike Sales and Servicing Specialists.
Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.
We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.
About Balfe's Bikes
Written by the company
- Free Click & Collect
- To our 12 stores across London and the South East
- Free delivery
- Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
- 0% finance
- Available to help spread the cost via Klarna. Terms & Conditions apply.
- Cycle to Work available
- Vouchers accepted to save 25-39%
- Online service booking
- For our professional workshops
- Balfe’s personal bike delivery
- No unpacking required. Bike built and ready to ride straight away, for local customers
Contact info
Camino Park, James Watt Way, RH10 9TZ, Crawley, Sussex, United Kingdom
- 020 4506 3856
4.6
Excellent
8k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very happy with my Rapha cycle shorts…
Very happy with my Rapha cycle shorts and they arrived promptly
4 September 2026
Seamless transaction
Helpful operator confirmed that the bottom bracket I required was the last one in the shop. Very pleasant encounter.
6 September 2026
I am very pleased with the bike
I am very pleased with the bike, please with the price I have paid it for . The only problem after today's first try it out is the I have some problems with some gears while changing and so dont really know how to resolve it so will try to contact them and we will see how they can help . but definitely recommend the company for the moment .
2 September 2026
Goods arrived damaged due to poor…
Goods arrived damaged due to poor packaging. Notified Balfe's 3 days ago and still no contact.
6 September 2026
good honest people\company to deal…
good honest people\company to deal with. thank you for a pleasant experience.
fast delivery. fast exchange.
good price.
5 September 2026
Competitive prices
Competitive prices, great range of quality products and speedy delivery.
1 September 2026
Great Price, Good, Quick Delivery
Best price I could find and a friendly 2-man delivery
5 September 2026
Very easy to deal with from the go
Very easy to deal with from the go, excellent customer service, checked every other suitable store in uk no where could match these guys, thanks again
5 September 2026
Great Service
Great service with great communication and timely delivery of bike ordered
25 August 2026
fast delivery
27 August 2026
Great company and superb customer…
Great company and superb customer service. Highly recommend balfes bikes. Will certainly be a regular customer.
4 September 2026
Nice easy website with quick delivery…
Nice easy website with quick delivery of goods.
4 September 2026
Reliable and friendly
Reliable and friendly. My order was dispatched and delivered in a timely manner, the customer service was friendly and responsive, and I'd happily order from Balfe's Bikes again.
3 September 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.