Balfe's Bikes - Gatwick Showroom Reviews 

Great customer service and assistance from the time I walked into the store. Really helped in working with me to choose the overall package including wheel upgrade and the whole thing all done and bike collected within 6 days.

wow! this might be the best bike shop on the planet. I travelled a long way for a specific model and they were so incredibly kind in getting it ready for me on the same day! Everything about the service was an absolute 10/10, Bob and Steve on the front were absolutely wonderful and Nick is a hero for building the bike at such short notice! Also follow his Strava because the artwork is awesome!! Literally cannot find a negative about anything, price, communication and absolutely everything were top notch! I would recommend this company to literally anyone and everyone in the cycling community

Always outstanding service and helpful.
Thanks to Steve and the lady who helped me.

Staff are so helpful and knowledgeable they made the whole experience seamless

Nick at the Gatwick showroom was fantastic in doing several maintenance jobs on my trusty commuter bike. He was helpful, professional and carried out all the work quickly and for an extremely good price. Really can't praise him enough. Thank you!

Helpful staff . Pleased with the quality of my purchase 's.

Excellent bike fit by Keith. Riding much more comfortable now and lower back pain has eased.

Great service and line up of products available in the shop and online, I found the product (shin protectors) I was looking for and with a discount that was also available at the time.

Excellent customer service

Excellent all round, good prices and service. Steve in the showroom was especially helpful.

Great advice and knowledge

Easy order and delivery and great price

AN unintended mistake during my last service was rectified and full responsibility taken, which you don't always see. I was impressed how it was handled.

Great customer service in store and got the bike I wanted really quickly. Sent some confusing emails about when to pick up the bike but otherwise no complaints

I purchased a Trek procaliber 9.5 online and collected it from the Gatwick showroom. The skilled staff were extremely helpful and friendly. The bike had been prepared for me and looked amazing. I was advised about registering on the Trek site to obtain my frame guarantee. Plus the free 30 day bike insurance through Sunday insurance. Balfes were the only site that offered this bike in the colour and size needed. The price beat all others by £150. This was not a short journey for me. M20/M26/M25/M3 But the onsite parking and beautifully stocked showroom were well worth the extra miles. In six weeks, I have the first free service. The over-all package with the bike is very good. From the Insurance to the money off next purchase. Highly recommended.

Purchased a new Giant bike on line for click and collect at Gatwick store. Had a few questions for the support guys that were not answered.

In store experience was excellent and had the best bike fit I’ve ever experienced (thanks Keith - you’re a star)

Friendly service.

A great experience in collecting my new Trek by spending time to explain new features, time to road test the bike and fix issues found, e.g. gear synchronisation.