Balfe's Bikes - Islington Reviews 

Super helpful, attentive and provided a superb service — I did the bike to work scheme and they held onto my bike for a week or so… Courtney was great throughout the process. Fully recommend.

The staff at the shop where very helpful and helped me with recommendations on how to get the most out of my product.

Long wait for the bike to be prepared- I had the mechanic Anthony in Islington- who was excellent- he had to get the bike ready as the mechanic from the day before hadn’t set it up. I did ask for some mudguards on the spot, but it was still a 4 hour wait. They lent me a bike to go for a ride whilst they worked on it, which was great. The bike I bought was in a sale, and so great value. But having been in the day before, I had hoped the bike would be ready first thing the following day.

Very good customer service

Excellent overall

Good service and customer support, I would definitely recommend them.

Small but well equipped shop, fast orders when item not in stock.
Great Team, very helpful! I got discounts which make me even more happy so I can spend money on whiskey and coco to keep me going on my enduro bike :))

Bilal made the experience smooth

Thanks. Top notch service as always. Much appreciated.

this is a serious bike shop. Everyone there from the mechanic to the front of house guys, just gets it. It was an absolute pleasure to get our bike there. Nothing silly just exactly what we needed.

Hundred percent recommended …and then some

Excellent service from Ed. Quickly sorted out a minor brake leak and swapped brake pads out despite having a stack of bikes to work through on a busy Saturday.

Great service, all goods in stock. The shop looked good.

Great Knowledge; great service. All round fantastic experience. Highly recommended.

Always a polite service, even if you’re drooling over the great looking bikes.
Quick service and enquiries are answered well.

Very quick and friendly service.Always a pleasure to go to Balfe's.
all the best
Ferdinand

My poor review is not a reflection of the mechanics, the mechanics seems knowledgeable and lovely.
They need to work on their FOH, wish I got the name of the gentlemen I dealt with on the phone. Completely rude, dismissive, and deflective.
Dropped my bike off for a service and didn't receive any updates from them for days, the confirmation email has a caveat that says your bike might not come back the same day it was dropped off so I thought they were still working on it. I called three days later to learn that they were meant to contact me to suggest all the repairs that needed to be done. There were no attempts of contact and when I had called, I asked some questions for clarification and it was obvious that the FOH was just disinterested to be helpful and was deflective in being unable to answer any questions given there are no mechanics around that day - my questions weren't even technical... it was more administrative. There is just a better way on how to deal with a customer.

When the staff is ready to serve you, they will be with you to help and advise you until you have all your questions answered. Very nice service and never feel pressured to purchase anything unnecessarily